Victoria Hyundai

Definition of Customer Service! I had bought a pre-owned Elantra last October from VH, for which the previous owner had only supplied one key. To make a long and stressful story shor I had bought a pre-owned Elantra last October from VH, for which the previous owner had only supplied one key. To make a long and stressful story short, when I went to try and purchase a second one on my own, I discovered they were about $400. I was extremely upset, and voiced this to both Hyundai Canada and the dealership. I got a call this morning from the GM, Jody Dick, who told me that, not only would VH supply me with a new key, but they were implementing a policy of making sure every pre-owned vehicle now had 2 keys. He was gracious, courteous and displayed true leadership qualities. My original purchase experience with them was excellent, and the service department has always been pleasant and professional. With this act they have cemented my opinion as the best dealership I have ever dealt with, and I would recommend them without hesitation. More

Excellent Thank you for the great service Steve. Your expertise, professionalism in your job is a big asset in the company. I felt confident & satisfied with Thank you for the great service Steve. Your expertise, professionalism in your job is a big asset in the company. I felt confident & satisfied with the services. Excellent job! More

Purchase of a 2011 Hyundai Elantra GL Excellent service. Brianna Dick was a pleasure to deal with, finding me a car in my price range and model I requested. I left at the end of the day ha Excellent service. Brianna Dick was a pleasure to deal with, finding me a car in my price range and model I requested. I left at the end of the day happy with my purchase of a 2011 Hyundai Elantra GL. All staff friendly and helpful. Very good selection of used Hyundai cars. More

Hassle free! Thanks for the excellent service on my 2016 Hyundai Tucson! Dropped off and picked up vehicle went fast and efficiently! Just like the title say. Thanks for the excellent service on my 2016 Hyundai Tucson! Dropped off and picked up vehicle went fast and efficiently! Just like the title say. More

Another great experience Another under warranty fix occurred uneventfully this past week. The communication was excellent, personal service excellent and as far as I can see, Another under warranty fix occurred uneventfully this past week. The communication was excellent, personal service excellent and as far as I can see, the repair/replacement is working just fine. A couple of quirks occurred along the way, and they were dealt with quickly, fairly and appropriately. Great! More

New vehicle purchase Met several staff members at this friendly and efficient dealership. My husband knew what he wanted so no difficulty making a decision. Having worke Met several staff members at this friendly and efficient dealership. My husband knew what he wanted so no difficulty making a decision. Having worked in sales for many years, my main concern with any purchase/service is always after sales service and customer care so we were happy to receive a call from Jay Wilson shortly after purchase and feel we could contact him with any issues that may arise. . More

Excellent experience I've been looking to trade in my post divorce vehicle for something more affordable for about eight months. I've been to at least six dealerships in t I've been looking to trade in my post divorce vehicle for something more affordable for about eight months. I've been to at least six dealerships in that time .. From VW to BMW And this one was by far the best experience of the lot. The guys there are very friendly, informative and most of all low pressure. A great experience. More

Couldnt be happier thank you. I just want to start out by saying I have bought a lot of cars over my years, Never have I had such an enjoyable experience at a dealership. First I d I just want to start out by saying I have bought a lot of cars over my years, Never have I had such an enjoyable experience at a dealership. First I dealt with Jay and let me tell you I was very impressed with the time he took with us a made sure to find a vehicle that suited all of our needs and did a great job explaining every option and feature he really knows these cars inside and out. Next we met Tristan the Sales Manager.... My past experiences with Sales Managers have never been very pleasant but Tristan is very easy to work with and doesn't pressure or grind you into a deal he is very fair and enjoyable to deal with. Last person I met and dealt with was Jared he took his time to make sure I understood all of my fiance documents as there are a lot of things to go over. All in all I highly recommend dealing with all of these gentleman! More

Purchase and service We bought our 2012 Hyundai Accent in July. Eric Phendler was our salesman and he was awesome! We were immediately comfortable with him once we met. He We bought our 2012 Hyundai Accent in July. Eric Phendler was our salesman and he was awesome! We were immediately comfortable with him once we met. He was friendly and helpful. Bruce Blake did our financing and I can't say better things about him. In fact everyone on the main floor we had an interaction with was fantastic! By the time we finished our deal the service department was closed so our salesman Eric washed the car for us and promised us a full detail after the fact. When I brought my car in for my appointment for the service I arrived at 10:30 and was told it'd be a couple hours. I walked to the mall just down the road and called 2.5 hours later to inquire about my car. Eric Sela was apologetic and explained they hadn't started working on my car yet and would after lunch. I wasn't super impressed but understand a detailing wouldn't take priority over more important things. I recieved a follow up email regarding the service from Jody Dick the service manager. His email also stated I should have been booked for my follow up appointment at the time of my detailing (which it wasn't). I emailed to say the survery he provided wouldn't open and the email he provided for my service rep was not correct (got a bounce back email). I inquired if for future appointments I should expect my car to sit for 2.5 hrs before being worked on (simply so I can plan for future appointments). I haven't received anything back since emailing a week ago. While I would 100% recommend my salesman and Bruce for financing the service department left a little bit to be desired. More

Great Experience Had quick and friendly service done at Victoria Hyundai by Steve Bullock. Personable and willing to go above and beyond to assist me with my vehicle. Had quick and friendly service done at Victoria Hyundai by Steve Bullock. Personable and willing to go above and beyond to assist me with my vehicle. Thank you! More