Victoria Hyundai

Ordered a brand new car and recived a car with 331km on it. I am very disappointment with my recent purchase from Victoria Hyundai. Victoria Hyundai reached out to me and asked if I was interested in trading in I am very disappointment with my recent purchase from Victoria Hyundai. Victoria Hyundai reached out to me and asked if I was interested in trading in my 2016 Santa Fe that I purchased new from Victoria Hyundai in February of 2016. I came down to Victoria Hyundai and sat with the Sales Person and ordered my new 2017 Santa Fe. I put down a substantial deposit in the thousands of dollars to show good faith in my purchase. When the vehicle arrived, it has 331km on the odometer. No “new car” smell, and no feeling of being the first consumer to drive it after ordering it direct. I mentioned to the Sales Person I was very concerned about the high kilometers. The Sales Person stated it is considered a new car until it is registered to an owner, regardless what the odometer indicates. My first Santa Fe had 12km on it. That is what I was expecting. As the vehicle matched what I ordered, aside from the high kilometers, I felt pressured to complete the sale or risk losing my substantial deposit. I sent emails to the Sales Person, the Sales Manager and tried to fill out the Victoria Hyundai survey, which did not work. It seems apparent that once the papers are signed, the Victoria Hyundai Sales Department turns their backs and ignores the customer. As mentioned, I am very unhappy with my recent purchase due to the high kilometers on the odometer. It is basically a used car. This is my second new car purchase from Victoria Hyundai and I will not be returning to Victoria Hyundai, nor will I buy another Hyundai in the future. More

Very positive experience over-all. Michael Tatalias was particularly helpful and accommodating and a pleasure to deal with. The vehicle tested, Sante Fe Sports Ult experience over-all. Michael Tatalias was particularly helpful and accommodating and a pleasure to deal with. The vehicle tested, Sante Fe Sports Ultimate was perfect. Regrettably, the financial terms proffered were simply not competitive. More

Excellent experience We have been looking for a car for a little while and this week bought a Elantra GT. Everyone who we came in contact with were so nice and friendly. R We have been looking for a car for a little while and this week bought a Elantra GT. Everyone who we came in contact with were so nice and friendly. Really have gone above and beyond to make this experience a positive one. Micheal and Andrew are awesome to deal with. When Andrew said that although clinche to say but “buying a Hyundai is just the beginning of our relationship with victoria Hyundai” he really meant it. Not quite even two days after picking up our car we were rear ended, accidents happen but when we called to get the name of the auto body shop they had previously recommended, not only did he tell us the name and go speak to the shop to ensure someone was there to help us at the end of the day but he also is ensuring we have a loaner vehicle while ours is getting repaired. Would definitely recommend them to anyone interested in buying a new car and have a good experience while doing so. More

Great experience I had been researching vehicles for two years and settled on a Hyundai. I popped into the sales office just to take a look and was shown a Tuscon. I I had been researching vehicles for two years and settled on a Hyundai. I popped into the sales office just to take a look and was shown a Tuscon. I felt welcomed, but with no pressure from anyone. I was provided with all the information I needed in order to make a proper decision. When I explained that I had to make sure the vehicle was easy access for my 93 year old mother I was offered to test drive a Tuscon over a weekend. They allowed me to take the vehicle from Saturday to Monday so I was able to really see that it was the right car for me, I was very impressed. everyone I met, from Jay, to Jason, Andrew, Brianna and Bruce, it was a great experience. I would highly recommend Hyundai Victoria. More

If it's serious, it'll get worse After sitting in the back yard for two years, I put my Hyundai Accent into regular service. I didn't have a Hyundai dealership where I was, but got After sitting in the back yard for two years, I put my Hyundai Accent into regular service. I didn't have a Hyundai dealership where I was, but got it checked out by a reliable mechanic. Sought dealership service for regular maintenance immediately upon my return to Victoria. Steve performed a visual assessment and advised a whopping $3500 maintenance bill for recommended service. Thankfully, he worked with me to keep it to a more modest budget. Once the service was done, I started experienced strange noises upon acceleration. Back to the dealership I went... This didn't happen BEFORE they replaced the timing belt and performed the other maintenance service! I believe that something they did during this "routine maintenance" was directly responsible for what I experienced. I dropped by one afternoon and Steve and one of the mechanics took a look at it, but could not duplicate the problem. They told me not to worry about it, that if it was serious, it would get worse or happen more frequently... Fast-forward a couple of months... After another incident of a strange noise, I took it again. Now, the transmission is "completely shot". I feel that this should have been identified earlier. At the very least, when I bring my concerns, a more thorough diagnostics should have been recommended. Unfortunately, replacing the transmission costs more than I feel the car is worth. So... off to the wrecker. While Steve and Corey were both unfailingly polite and pleasant to deal with, I cannot help but feel that the vehicle life and functionality could have been extended had Victoria Hyundai not downplayed my concerns. I cannot -prove- negligence or even poor service. But I also can't drive the car anymore. More

Michael Tatalias - Profesional, Friendly and Knowlegable It was a pleasure doing business with Michael - we were after a specific vehicle and Michael was very friendly, professional, knowledgable and helpful It was a pleasure doing business with Michael - we were after a specific vehicle and Michael was very friendly, professional, knowledgable and helpful in helping us meet obtain our vehicle. We are also very satisfied with our vehicle and Michal's assistance in obtaining and fitting the additional items that we required. More

Very pleasant, low pressure and educational Michael was very friendly to deal with and provided us with so much information about our potential vehicle during the test drive. He took the time t Michael was very friendly to deal with and provided us with so much information about our potential vehicle during the test drive. He took the time to explain why car design has changed over the years, how advanced the computers are inside the vehicle, the safety features as well as the tonnes of comfort features in the Santa Fe Sport. Tristan was very honest in explaining the pricing and add-ons and gave us lots of space to discuss our options without pressure to "buy now". Bruce and Lance were very pleasant and also took the time to explain even the smallest of details about our vehicle purchase, financing and insurance. More

First Hyundai-Replaced my Chrysler Pacifica after 10 years!! Thank You Tom!!! I live in Whiterock, and work in Burnaby so I had LOTS of options to look at in order to purchase my new Sante Fe - and yet I ended Thank You Tom!!! I live in Whiterock, and work in Burnaby so I had LOTS of options to look at in order to purchase my new Sante Fe - and yet I ended up buying from Tom and Victoria Hyundai. All of my initial research was done for a CPO certified vehicle listed on the Hyundai Canada Website - and there were at least 20+ at at least 7 different dealerships. I have been in sales for 30 years and so when I buy anything - I am a student of the process and scrutinize my experience at every stage - Tom was awesome. I submitted all of my first inquiries and interest online (most from my cell phone during 3 back to back biz trips) and then sat back to gauge my experiences - amazingly - one didn`t even respond.................another `blew me off`after ignoring my request for certain additional details; many of the òffers`were very similar in price and feature set once I narrowed it done so the ultimate purchase decision came down to who was the èasiest and most credible to do business with...... Tom stayed in touch while I was in the airport enroute to CA - he called me while I was there with updates - along with multiple videos (including one featuring himself - so I even got to know his personality a bit!) and `photo snipits as the options changed - one Sante Fe that I had been initially interested in was sold - so I ended up buying a different vehicle than the one that had led me to Tom in the first place. The bottom line was that I met Tom in person for the first time on a late Friday afternoon after flying in to Victoria from San Francisco - took the Sante Fe for a test drive - I took the Sante Fe home overnight that same night - and we shook hands and signed the paperwork at 9 the next morning - NOW THAT WAS EASY! We had some issues getting the insurance sorted so they sent me back to the lower mainland with a D plate for the week so I could enjoy my purchase immediately! I LOVE my new Sante Fe Sport- Thank You Tom! Randy Beres More

Flat Tire I am new to Victoria. Today I have discovered that my car parked in parkade has a flat tire. Bryan came with me to my car and changed the tire then I I am new to Victoria. Today I have discovered that my car parked in parkade has a flat tire. Bryan came with me to my car and changed the tire then I was able to drive to this Huyndai location to fix the flat one. OMG, I did not spend even a half an hour and my tire was fixed. What a great service on Saturday Thanksgiving weekend in the afternoon!!! Thank you so much Bryan!!! More

Great service! We provided the criteria for the used car we needed and Micheal delivered. Michael's style was easy to work with and we appreciated that. We provided the criteria for the used car we needed and Micheal delivered. Michael's style was easy to work with and we appreciated that. More