Vickar Ford

Great, friendly Really nice people to work with, help me alot , knew exactly what I wanted, answered all my questions, help me get information about my new vehicle Really nice people to work with, help me alot , knew exactly what I wanted, answered all my questions, help me get information about my new vehicle More

Friendly staff. Easy to talk to. There was some delays in the delivery of my vehicle over the course of 2 days but on the 3rd day my vehicle was waiting in the showroom for me and the There was some delays in the delivery of my vehicle over the course of 2 days but on the 3rd day my vehicle was waiting in the showroom for me and they did everything they could to make it exactly the way I wanted it before I drove out. I enjoyed my time with the staff, they were all very friendly and easy to talk to. I was given a generous trade in value for my old vehicle and was compensated for the delays during the delivery of my new vehicle. I’m very happy with my new 2018 Escape Titanium and look forward to taking my vehicle back to them for my first oil change. Thank you to all the staff who dealt with me and made sure I was fully satisfied in the end! More

Vickar Ford Salesman An’drea Masci was very helpful knowledgeable in getting me into a new truck a 2018 f 150 Lariat 502A , got me a good deal , thank you Vickar Salesman An’drea Masci was very helpful knowledgeable in getting me into a new truck a 2018 f 150 Lariat 502A , got me a good deal , thank you Vickar Ford for all you’re help . Meegwech ! More

Excellent customer service I had excellent service buying my new Ford Focus would highly recommend vickar ford on Main Street! Go see Henry and if needing a good mechanic ask fo I had excellent service buying my new Ford Focus would highly recommend vickar ford on Main Street! Go see Henry and if needing a good mechanic ask for Brent !! More

Staff & Management are very professional & helpful Purchasing my new Ford truck from Vickar was the first time I have dealt with this dealership. The young man that looked after me was a total breath o Purchasing my new Ford truck from Vickar was the first time I have dealt with this dealership. The young man that looked after me was a total breath of fresh air. Sergio went the entire mile to make sure that this experience would be an ultimate experience. The "icing on the cake" would be one of the Vickar owners who personally helped convince me to purchase my vehicle from this establishment. I look forward to many years of dealing with this dealership. Thank you & God Bless More

Purchased a car Sergio the salesman that I deal with, he is very friendly and patient, Also, have lots experience and knowledge about the cars. I am very happy with t Sergio the salesman that I deal with, he is very friendly and patient, Also, have lots experience and knowledge about the cars. I am very happy with the service. More

Friendly people Sales and finance departments were excellent to deal with ! Was picked up at the airport on time and was very satisfied with my new truck. No complain Sales and finance departments were excellent to deal with ! Was picked up at the airport on time and was very satisfied with my new truck. No complaints. More

It was a quick, smooth-flowing sale Andrea was very perceptive. We told him what we want and how much we can afford and he came up with the best options. You won’t spend a lot of wasted Andrea was very perceptive. We told him what we want and how much we can afford and he came up with the best options. You won’t spend a lot of wasted time with this guy because he gets you right away. Les was another delightful person to deal with. He spent time showing and telling us the things that we would actually need for the truck without rushing you or pressuring you. Salar was the last person we got to work with in this branch and this guy is like your favourite buddy in college that you always look forward to meeting. He tells you all the things that will make sure you and your precious truck will be covered, and that is most important thing. All in all, these guys won’t wast your time, will answer whatever you asked. We went home happy without the feeling that you were shortchanged. More

Very satisfied Was a pleasure dealing with vickar ford. I was referred to them by Carlos From Vickar Chevrolet. The vehicle experience was great and I had my new For Was a pleasure dealing with vickar ford. I was referred to them by Carlos From Vickar Chevrolet. The vehicle experience was great and I had my new Ford F150 in no time at all. More

Disorganized and Inefficient! We recently purchased a used truck from Vickar Ford. We are happy with the truck and think the price was fair however our buying experience left ALOT We recently purchased a used truck from Vickar Ford. We are happy with the truck and think the price was fair however our buying experience left ALOT to be desired. Before we decided on the truck, the Sales Manager said they would be replacing all the tires ... we didn't know this would come with a catch. When negotiating the price, the was a nearly $800 charge for a Tire and Rim Protection plan. We said we didn't want it, we've NEVER blown a tire and if we did, we could replace it for $200. They said it wasn't optional so we made a final offer that included the charge. The tire charge was crossed off and our final offer was written on the white paper that we initialed. We paid a deposit and were taken to the Finance Manager whose priority was to convince us not pay cash ... 'why would you do that??'. We left with no paperwork, just a number written on the back of a business card after asking twice so that we would know the amount for the bank draft. That evening, I was unable to reconcile their price against our offer so I called the Dealership and found that the tire charge was still included. Back to the Sales Manager to renegotiate the price ... we had to come up a little or walk away. Disappointing and avoidable if they had simply provided a written offer document ... we would have noticed the misunderstanding before leaving the Dealership. We paid the deposit on a Tuesday. They said they would try to have the truck safetied and tires replaced by Friday or Saturday. Manager confirmed during the Wednesday call that it was 'looking good'. Husband went to Dealership on Saturday and found the truck was on a hoist, finally being serviced and safetied. Disappointing but okay since they hadn't 'guaranteed' a ready date. On Monday, they called to say the truck was ready. We said we'd be in after 1pm the next day. On Tuesday, about 1:30 we head to the Dealership. The truck wasn't ready ... the Salesman still needed to wash it and gas it up ... REALLY?? We're told to come back in an hour. A couple hours later, we head back to the Dealership. Truck is finally ready, great, leave hubby there to pay. He asks if there's a second set of keys ... yes, but Salesman has to find them ... sigh. Now he just has to pay and get out of there ... nope ... we have to see the Finance Manager again but he's on the phone ... 'do you have an appointment?'. NO ONE TOLD US TO MAKE AN APPOINTMENT WITH THE FINANCE MANAGER!!!! After waiting quite a while and finally barging in on the guy who was still talking on the phone, a little blowup, and some cooling off time, he agreed to see 'squeeze hubby in' in 20 more minutes. All this to pay cash and take a vehicle off their lot!!! My husband considered walking away from the truck but didn't want to start looking again. Unnecessary frustration and nearly a lost sale due to poor processes. Could be fixed with a simple checklist including keys, washes, gas, etc. before notifying the customer. And they definitely need to inform customers that an appointment with the Finance Manager is necessary to complete the sale and pick up the vehicle. More