Vancouver Volkswagen

Service Department Scam I had my 2010 Passat Wagon in for service January 26th and the service advisor stated to me that I had an oil leak coming from my timing cover and tha I had my 2010 Passat Wagon in for service January 26th and the service advisor stated to me that I had an oil leak coming from my timing cover and that I need $2000 worth of work to fix it by replacing the gasket and some parts. This leak was first reported to me when I had the car in for service in the Fall of 2016. I looked for an oil leak at that time but could not find one. I only could see oil residue. After the service advisor showed me pictures of what looked to be a severe oil leak I took the car to another mechanic that services VW's for a second opinion and they found no oil leak. In fact they did a scan of the area where the the leak is supposed to be coming from the time chain cover and there was no oil leaking, just normal oil residue. I cannot trust this dealership any further with doing service on my car. I also question other major services I had done with them that maybe were not required. More

The Volkswagen Experience Jens takes the stress of car problems and turns them into solutions. He is knowledgable, trustworthy, and geared to finding the best fit. Very impress Jens takes the stress of car problems and turns them into solutions. He is knowledgable, trustworthy, and geared to finding the best fit. Very impressed. More

Great location, exceptional service.....keepin' it East Van! I am very pleased with the friendly customer service at this location. They have a great lounge waiting area and the wait itself is usually not very l I am very pleased with the friendly customer service at this location. They have a great lounge waiting area and the wait itself is usually not very long. The shuttle service (within Vancouver city limits) works really well for drop off and pick ups (be sure to give them a heads up and book ahead). The valet and car wash is excellent as well. Overall great experience each time so I highly recommend them. More

Clarkdale Review I have been a very happy Clarkdale Volkswagen client for 6 years. I am always treated warmly when I arrive and my concerns regarding my vehicle are ta I have been a very happy Clarkdale Volkswagen client for 6 years. I am always treated warmly when I arrive and my concerns regarding my vehicle are taken seriously. The staff are knowledgeable and very helpful. Today my service advisor was Chris Lacusta and I can say that he went above the call of duty for me. I will continue to be a loyal Clarkdale Volkwagen client. Linda M More

Easy to deal with. I found the service to be honest, easy, and efficient. Overall it was a pleasant experience and I would recommend this dealership to anyone interested I found the service to be honest, easy, and efficient. Overall it was a pleasant experience and I would recommend this dealership to anyone interested in a VW. More

Hassle free experience This is the second vehicle purchased within 6 months from Will. He was easy going, answered all my questions and made the experience pain free. Cy This is the second vehicle purchased within 6 months from Will. He was easy going, answered all my questions and made the experience pain free. Cyndy from the finance department was great. We have 2 small kids so we couldn't stay for long for the whole finance and delivery process. She was quick and efficient and got us on our way. Thanks and greatly appreciated! Cheers More

easy...calming...quick The staff go out of there way to meet your demands. Especially Will. He was prompt and extremely helpful. He always kept in touch with me and helped m The staff go out of there way to meet your demands. Especially Will. He was prompt and extremely helpful. He always kept in touch with me and helped me out with everything and more. More

Special royalty treatment for everyone! What a team Clarkdale has! Keith Scott, Kong Vu, Trevor Scheidl, Cyndy Stone, and Jens Eggers--all made my recent purchase of a Golf R memorable for t What a team Clarkdale has! Keith Scott, Kong Vu, Trevor Scheidl, Cyndy Stone, and Jens Eggers--all made my recent purchase of a Golf R memorable for the courtesy, kindness, genuine interest, and generous gift of time. Denis Barnard, Manager of Clarkdale, has made outstanding service a priority. Everyone who comes is treated as royalty! And service is matched fully by expertise and efficiency. Volkswagens are wonderful cars and nowhere better to purchase one than Clarkdale's. Dr. Shirley Sullivan, FRSC, Professor Emeritus of Classics, University of British Columbia. More

Efficient, pleasant, cost-saving buying experience It's hard to get those three words all in the same sentence when buying a car. I think Osward and his sales manager deserve it. It took me an hour to It's hard to get those three words all in the same sentence when buying a car. I think Osward and his sales manager deserve it. It took me an hour to settle on a deal. No pressure and none of throwing random numbers. I have been to 5 dealerships in lower mainland and I got both value and good experience. I would recommend Osward and his team even if you live outside Lower mainland. I strongly believe it will be worth a trip. ( I bought a 2017 Golf R and traded in my Honda Accord. Still waiting due to its rarity. Counting days.... ) More