Back

Vancouver Volkswagen

Vancouver, BC

not yet
rated
349 Reviews

4575 Main Street

Vancouver, BC

V5V 3R4

Directions

By Type

Showing 349 reviews

January 08, 2017

The Volkswagen Experience Jens takes the stress of car problems and turns them into solutions. He is knowledgable, trustworthy, and geared to finding the best fit. Very impress More

by LauraV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jens Eggers
December 02, 2016

Great location, exceptional service.....keepin' it East Van! I am very pleased with the friendly customer service at this location. They have a great lounge waiting area and the wait itself is usually not very l More

by Taz H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lane, Jens Eggers, Chris Bakalar, Jess Rooke, Jacqueline Fisher
November 23, 2016

Terrible customer service I contacted this dealership in August to book a corrosion warranty inspection. Was told to complete the online form and that I'd be contacted shortly More

by S. Agnew
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lana Ayling
Nov 30, 2016 -

Vancouver Volkswagen responded

Hello Simon, Thank you for your feedback. As always, we look to improve based on feedback we receive. However, we have no records of you being a customer of Clarkdale, or indications of your vehicle coming to Clarkdale for service – we have never seen your Vehicle Identification number (VIN) in our system. Volkswagen’s plan for these claims is for the customer to return to their original dealer, which means we have to service our customers first. Due to the lengthy back-and-forth nature of the VW approval system the wait, even for our customers, can be extremely lengthy. On top of the approval process the repairs can take 2-3 months. While we understand your comment that you will not be bringing your car here for service in the future, and we regret that, the fact that we have no history of service on your vehicle with us means that we doubt that would have happened any way. Your original dealer would be the best contact to pursue your corrosion claim. We appreciate your feedback and we have passed it on to Volkswagen Canada, in hopes that they will listen to the customer feedback and improve their corrosion claim process in the future. Best wishes, Clarkdale Volkswagen

Nov 30, 2016 -

S. Agnew responded

Thanks for your response. I wish you'd just informed me of this during our email correspondence! The reason you don't have a record of my car being serviced is because I moved to Vancouver from Ontario a few months ago. Are you recommending that I drive back to Ontario to have a corrosion assessment performed? So yes, I was looking for a dealer to take my car to from now on. And yes, I did find another VW dealer in the lower mainland that was courteous enough to respond promptly to my emails, and they booked me in for a corrosion assessment with no issues!

November 15, 2016

Clarkdale Review I have been a very happy Clarkdale Volkswagen client for 6 years. I am always treated warmly when I arrive and my concerns regarding my vehicle are ta More

by Linda J. McLean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Watson, Devin Senft
November 04, 2016

Easy to deal with. I found the service to be honest, easy, and efficient. Overall it was a pleasant experience and I would recommend this dealership to anyone interested More

by nate.H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madilyn Masmela, Kong Vu
October 24, 2016

Hassle free experience This is the second vehicle purchased within 6 months from Will. He was easy going, answered all my questions and made the experience pain free. Cy More

by B.nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Hall, Cyndy Stone
October 22, 2016

easy...calming...quick The staff go out of there way to meet your demands. Especially Will. He was prompt and extremely helpful. He always kept in touch with me and helped m More

by toro44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Niblock, Will Hall, Cyndy Stone
October 19, 2016

Special royalty treatment for everyone! What a team Clarkdale has! Keith Scott, Kong Vu, Trevor Scheidl, Cyndy Stone, and Jens Eggers--all made my recent purchase of a Golf R memorable for t More

by Shirley Sullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Comey, Trevor Scheidl, Jens Eggers, Cyndy Stone, Keith Scott, Kong Vu
September 12, 2016

Efficient, pleasant, cost-saving buying experience It's hard to get those three words all in the same sentence when buying a car. I think Osward and his sales manager deserve it. It took me an hour to More

by racing12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osward Cheung
August 23, 2016

Happy New Member of the Clarkdale Family I just bought my first car here and was lucky to have Kong take care of me. It was so easy and I didn't feel pressured or stressed out at all. Kong wa More

by AMR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kong Vu
...
9
...