
Vancouver Volkswagen
Vancouver, BC

Filter Reviews by Keyword
By Type
Showing 349 reviews
The Volkswagen Experience Jens takes the stress of car problems and turns them into solutions. He is knowledgable, trustworthy, and geared to finding the best fit. Very impress Jens takes the stress of car problems and turns them into solutions. He is knowledgable, trustworthy, and geared to finding the best fit. Very impressed. More
Great location, exceptional service.....keepin' it East Van! I am very pleased with the friendly customer service at this location. They have a great lounge waiting area and the wait itself is usually not very l I am very pleased with the friendly customer service at this location. They have a great lounge waiting area and the wait itself is usually not very long. The shuttle service (within Vancouver city limits) works really well for drop off and pick ups (be sure to give them a heads up and book ahead). The valet and car wash is excellent as well. Overall great experience each time so I highly recommend them. More
Terrible customer service I contacted this dealership in August to book a corrosion warranty inspection. Was told to complete the online form and that I'd be contacted shortly I contacted this dealership in August to book a corrosion warranty inspection. Was told to complete the online form and that I'd be contacted shortly afterwards to book an appointment. Filled out the form and waited a few weeks without hearing anything. Called the dealership and left a message with their warranty rep. Another week went by. Called again and left another message. Received an email response basically refusing to book me in because they had a large waiting list. I asked why I couldn't be added to the list. Never heard a response back. Emailed again a month later to follow up and see if I could get booked in or at least added to their waiting list. NEVER HEARD BACK! What kind of customer service is that? If that's how they treat their customers they I will never bring my car to this dealership for service, nor will I consider them when purchasing a new car. More
Clarkdale Review I have been a very happy Clarkdale Volkswagen client for 6 years. I am always treated warmly when I arrive and my concerns regarding my vehicle are ta I have been a very happy Clarkdale Volkswagen client for 6 years. I am always treated warmly when I arrive and my concerns regarding my vehicle are taken seriously. The staff are knowledgeable and very helpful. Today my service advisor was Chris Lacusta and I can say that he went above the call of duty for me. I will continue to be a loyal Clarkdale Volkwagen client. Linda M More
Easy to deal with. I found the service to be honest, easy, and efficient. Overall it was a pleasant experience and I would recommend this dealership to anyone interested I found the service to be honest, easy, and efficient. Overall it was a pleasant experience and I would recommend this dealership to anyone interested in a VW. More
Hassle free experience This is the second vehicle purchased within 6 months from Will. He was easy going, answered all my questions and made the experience pain free. Cy This is the second vehicle purchased within 6 months from Will. He was easy going, answered all my questions and made the experience pain free. Cyndy from the finance department was great. We have 2 small kids so we couldn't stay for long for the whole finance and delivery process. She was quick and efficient and got us on our way. Thanks and greatly appreciated! Cheers More
easy...calming...quick The staff go out of there way to meet your demands. Especially Will. He was prompt and extremely helpful. He always kept in touch with me and helped m The staff go out of there way to meet your demands. Especially Will. He was prompt and extremely helpful. He always kept in touch with me and helped me out with everything and more. More
Special royalty treatment for everyone! What a team Clarkdale has! Keith Scott, Kong Vu, Trevor Scheidl, Cyndy Stone, and Jens Eggers--all made my recent purchase of a Golf R memorable for t What a team Clarkdale has! Keith Scott, Kong Vu, Trevor Scheidl, Cyndy Stone, and Jens Eggers--all made my recent purchase of a Golf R memorable for the courtesy, kindness, genuine interest, and generous gift of time. Denis Barnard, Manager of Clarkdale, has made outstanding service a priority. Everyone who comes is treated as royalty! And service is matched fully by expertise and efficiency. Volkswagens are wonderful cars and nowhere better to purchase one than Clarkdale's. Dr. Shirley Sullivan, FRSC, Professor Emeritus of Classics, University of British Columbia. More
Efficient, pleasant, cost-saving buying experience It's hard to get those three words all in the same sentence when buying a car. I think Osward and his sales manager deserve it. It took me an hour to It's hard to get those three words all in the same sentence when buying a car. I think Osward and his sales manager deserve it. It took me an hour to settle on a deal. No pressure and none of throwing random numbers. I have been to 5 dealerships in lower mainland and I got both value and good experience. I would recommend Osward and his team even if you live outside Lower mainland. I strongly believe it will be worth a trip. ( I bought a 2017 Golf R and traded in my Honda Accord. Still waiting due to its rarity. Counting days.... ) More
Happy New Member of the Clarkdale Family I just bought my first car here and was lucky to have Kong take care of me. It was so easy and I didn't feel pressured or stressed out at all. Kong wa I just bought my first car here and was lucky to have Kong take care of me. It was so easy and I didn't feel pressured or stressed out at all. Kong was so helpful and friendly. I'm so happy with my new car (and the price!) I'll be a lifelong customer for sure! More