Vancouver Volkswagen

jAweosme experience. The Clarkdale team is the best in the business. My experience buying a new Jetta TDI was excellent. I would HIGHLY recommend this dealership and their team. Bravo Clarkdale, you make the business. My experience buying a new Jetta TDI was excellent. I would HIGHLY recommend this dealership and their team. Bravo Clarkdale, you make buying a new Jetta a totally wonderful experience... More

We bought a used VW Golf from this dealership. We had excellent and friendly service from Lucas. I appreciated responsiveness to requests and I especially appreciated the no pressure sales that we recie excellent and friendly service from Lucas. I appreciated responsiveness to requests and I especially appreciated the no pressure sales that we recieved. I would highly recommend Lucas if you need a vehicle. More

I made a visit and initial inquiry re. the purchase of a VW Tiguan in November 2010. I was impressed with the showroom and the vehicles on display. I was greeted by Sara Nowak who was very friendly and help VW Tiguan in November 2010. I was impressed with the showroom and the vehicles on display. I was greeted by Sara Nowak who was very friendly and helpful. She answered all my questions re. the Tiguan and pointed out features I was not fully aware of. There was no pressure and I pointed out that I was not ready to make a purchase at the time. My wife and I returned to Clarkdale on our return from an Australian holiday at the end of March. I sought out Sara Nowak. She immediately recognized me and she was extremely helpful in pointing out features of the vehicle to my wife and I and making us fully aware of the differences between the three levels of Tiguan and the packages available. We were thus in a position to be able to make an informed decision as to which vehicle we wanted. There was no pressure to have me sign any bill of sale. I was made aware of the $2 000 manufacturers rebate available at the time. I returned the next day and negotiated a price for the purchase of a new Tiguan Highline with the technology package. I was very happy with the terms of the agreement. I was also impressed with the dealings I had with Christina in the Financial department. I made an initial deposit with the agreement I would finalize everything on my next visit to Vancouver (We live in Powell River, BC). I was in constant touch with Sara via e-mail and any questions I had were answered swiftly and to my satisfaction. I returned to Clarkdale on Friday, April, completed the purchase, and took possession of my new Tiguan. Sara went to great lengths to familiarize me with the array of features that the vehicle has and was in no rush to send me on my way. I drove home to Powell River that day very happy with my new vehicle and the service I had received. I would certainly recommend Clarkdale Motors. More

I came in looking to buy a brand new 2011 VW Jetta Sportline. Dealt with Bob G. and he was great throughout the entire process. He's been very helpful after the buying process as well. They were able Sportline. Dealt with Bob G. and he was great throughout the entire process. He's been very helpful after the buying process as well. They were able to transfer the car I wanted from a dealership on the island to GVRD within a week! The car had a few scratches on the front bumper, but both Bob and Todd agreed to fix it and took care of it. Christina and Cyndy were great to deal with at the business office. All in all, I'd have to say my first car buying experience was a great one, thanks to the staff at Clarkdale. Definitely recommend them! As I did to my friend who bought a 2011 Jetta Highline of his own a month after me :) More

I saw a car I really loved online, I decided to make an appointment with Volkswagen to go check it out. I was nervous to go through the whole car buying thing again. But from the first phone call to drivi appointment with Volkswagen to go check it out. I was nervous to go through the whole car buying thing again. But from the first phone call to driving away with my new Jetta, the experience was perfect and couldnt have gone smoother. This was a totally new and great car buying experience. I will never go to another dealership to purchase a car. Thank you!!!!! More

Knowledgeable and friendly sales team committed getting you what you want. Takes the time to find out your needs and wants and offers expert advice. No pressure or pushy sales. The service department is ex you what you want. Takes the time to find out your needs and wants and offers expert advice. No pressure or pushy sales. The service department is exceptionally friendly and professional. takes the time to answer questions and explain service requirements. I recommend Clarkdale to all my friends. More

Sarah was fantastic - after a terrible experience with the people of Cowell Volkswagen in Richmond I called Clarkdale. She was able to meet the price I mentioned - a price that the Cowell people wouldn't the people of Cowell Volkswagen in Richmond I called Clarkdale. She was able to meet the price I mentioned - a price that the Cowell people wouldn't even consider. Sarah and I made the deal over the phone - and when the car arrived she made sure I was happy. I am already thinking of getting another vehicle there - I bought the TDI Jetta and the mileage is unbelievably amazing!!! My only regret is not buying this car sooner to take advantage of the fuel savings!!! More

When initially viewing the car, Michal said that When initially viewing the car, Michal said that "the floor mat package was included with every new car", which we understood meant that it was incl When initially viewing the car, Michal said that "the floor mat package was included with every new car", which we understood meant that it was included in the basic price. We found out after paying for the car that it was charged as an extra. The initial information was misleading. Had she gone over the purchase agreement with us before signing, we would have picked it up at that time. Kristina was good about resolving the issue with a rebate to us of the floor mat cost. Michal was not well informed, post delivery, when she was explaining the various systems in the new car. Suggest more or better training would be helpful in both situations. More

Had a very pleasurable experience purchasing a new VW Tiguan from Clarkdale. Lucas Beck was quick to respond to my questions and the staff at Clarkdale was very friendly and helpful. I would recommend Tiguan from Clarkdale. Lucas Beck was quick to respond to my questions and the staff at Clarkdale was very friendly and helpful. I would recommend this dealership to anyone who is looking for a new car or even just for some information regarding new models. More

Andre Jelescu was friendly and approachable and greeted us as soon as we were ready to talk, after exploring the showroom for a bit, checking out the nice CC model. He took the time to explain the various us as soon as we were ready to talk, after exploring the showroom for a bit, checking out the nice CC model. He took the time to explain the various features and differences between the new Jetta models and even had us test drive 3 different models in a short time to help us make an informed decision. Compared to the Honda dealer we visited, however, the emphasis on green and safety features was less, even when prompted. More research and prep time may have to be spent on that in future in order to properly address customer's questions and concerns. There was an issue with a trucking strike which meant it took two weeks to get the vehicle into the dealership, even with a rush on it. They warned us ahead of time that it would take that long, I just wish the unavoidable could have been prevented. That being said, it may have taken that long under normal circumstances, and the sales team were apologetic for something that was out of their control. As I was renting a vehicle I appreciated them helping me avoid incurring extra costs associated with it. More proactive updates would be nice in future please, that is, emailing or calling the customer to let them know what is happening and what is being done to expedite the process while doing it, rather than waiting for the customer to call in themselves to ask for an update. A minor thing, but that would be taking it from A to A+ service. Upon delivery, because it was late in the day, less time was spent going over all the features, but this was acceptable as it would have been too tiring otherwise, and follow-up help/support by phone and email was offered by Andrei. I love my new 2011 Jetta Highline with all the bells and whistles! It feels like I am driving a space age vehicle out of the movie TRON! Thank you for the redesign, VW! I would have liked to know more about the available accessories, in particular chrome exhaust additions and bike racks/snowboard roof racks, and winter wheels. I did get rubber mats and a cargo space organizer, not sure if that is normally included but it was a nice finishing touch! Thank you Andrei, and Clarkdale! More