Vancouver Volkswagen

Purchase of new vehicle lease Excellent service, prioritized my needs, quick documentation process for insurance, return of prior lease. Very friendly and supportive structure evid Excellent service, prioritized my needs, quick documentation process for insurance, return of prior lease. Very friendly and supportive structure evident at the dealership. During my previous interactions with the service department and reps at the front desk, I never felt any pressure to spend or upgrade unnecessary additions to my vehicle. Dealt with Shubham and Jocelyn primarily and Tony and all were professional and courteous with me during the new vehicle process More

Easy, seamless and friendly. Everyone at the dealership is amazing. From our delivery specialist Andy, to our salesperson Shubam and the person who did our leasing.. such a smooth Everyone at the dealership is amazing. From our delivery specialist Andy, to our salesperson Shubam and the person who did our leasing.. such a smooth easy experience with lovely people! We LOVE our new Atlas and we love Clarkdale. More

The staff were knowledgeable and personable. I found all the staff listed below tops with their jobs. The service everyone gave me was par excellent and their attention was appreciated by myself I found all the staff listed below tops with their jobs. The service everyone gave me was par excellent and their attention was appreciated by myself and my son . More

Above and beyond. Was on my way to Seattle for a long weekend when my Maintenance Engine Light came on. Drove to Clarkdale at 2:00pm on the Friday and although they wer Was on my way to Seattle for a long weekend when my Maintenance Engine Light came on. Drove to Clarkdale at 2:00pm on the Friday and although they were booked up and getting ready to for the weekend the Customer Care Advisor, Tina S. was able to squeeze us in, have a valve fixed and on our way within an hour. It was amazing service they were not required to do. This was service above and beyond. More

Fabulous experience all around! The team at Clarkdale go over and above. All the staff are totally attentive and make sure you are well taken care of - from greeting upon entry to sh The team at Clarkdale go over and above. All the staff are totally attentive and make sure you are well taken care of - from greeting upon entry to showing us our new car before we drive off the lot. The entire experience was very positive. A shout out to Andy, who showed us every feature of the car, customized it to us (I couldn't believe it), and went over and above to ensure we knew how to access the features! More

Excellent Service, Great Service Advisor: Dwane Jackman Clarkdale has performed all the service work on our current Golf, as well as many prior Volkswagens. Dwane Jackman, a Service Advisor, is a new membe Clarkdale has performed all the service work on our current Golf, as well as many prior Volkswagens. Dwane Jackman, a Service Advisor, is a new member of the Clarkdale Team. He brings with him a good level of experience. My last Service Appointment, handled by Dwane was a great experience: Had fun speaking with someone who is enthusiastic and caring. More

Overbooks, car never ready on time I bring my car here, as it where I purchased it from. However on two occasions I’ve dropped my car off in the morning with a pick up at 3, but it’s no I bring my car here, as it where I purchased it from. However on two occasions I’ve dropped my car off in the morning with a pick up at 3, but it’s not ready on time, not even started. Clarkdale VW doesn’t seem to value its customers time. If you’re busy don’t book my car, and don’t tell me it will be ready for 3 when it clearly isn’t. More

Great Coatumer service We traveled to Vancouver from Texas on a three week road trip. We experienced a weird situation were our battery died suddenly. Being on a different c We traveled to Vancouver from Texas on a three week road trip. We experienced a weird situation were our battery died suddenly. Being on a different country, makes things stressful, but luckily we were served at Clarksdale VW by this very kind young lady.. I think her name was “Grace”. She helped us with our emergency situation, even though we didn’t have an appointment and it was near closing time 5 pm when we got there. Thank you so much for your help. More

Excellence My sales person was Kevin, he did his outmost to get me what I needed and wanted, also Mike and David I think the Good Energy of the Universe sent the My sales person was Kevin, he did his outmost to get me what I needed and wanted, also Mike and David I think the Good Energy of the Universe sent them to me Thank you Thank you Rosemarie More

paying for service never done My husband specifically went to replace 2 spark plugs, knowing that he was only running on 2. He paid for the service, and when he drove away, the c My husband specifically went to replace 2 spark plugs, knowing that he was only running on 2. He paid for the service, and when he drove away, the car drove exactly the same. He proceeded to go to another service garage to ask if he had new spark plugs, and they had only replaced one. My husband is not one to complain, and will proceed to get his work done elsewhere, and pay again. However he will not be getting any further work from this place! More