Vancouver Volkswagen

Overall good but frontline service needs improvement My overall experience was fine: I found Carly very friendly and pleasant, a pleasure to work with. I likely will have many questions about my car, and My overall experience was fine: I found Carly very friendly and pleasant, a pleasure to work with. I likely will have many questions about my car, and I know that I will feel comfortable contacting Carly to ask for her help in the future. In reviewing the documents and finalizing all the paperwork, Cyndy was very professional and knowledgeable, and she made great effort to answer all my questions concerning the car's history and service records, the warranty, and financing. In particular, I appreciated that she followed up on the concerns that I had expressed. One of my concerns was the damage to the windshield, which the sales consultant assured me would be repaired prior to delivery, yet when I arrived, I saw that no repair had been made. I spoke with the manager, Trevor, and he was very quick to assure me that a new windshield would be installed. I appreciate very much his courtesy, professionalism, and integrity to quality customer service. I am also perturbed by a piece of misinformation. When looking at various models of vehicles, I was told by the sales consultant that the car I was interested in had only 12,000 km, a strong selling feature. However, at delivery, I learned that it was more than 14,000. I do not know if this was simply an error, but this discrepancy troubled me. In purchasing this car, I visited Clarkdale three times, and each time I was met with the same hostess. On my second visit for a pre-arranged meeting with the sales consultant, the hostess informed me that he was not on duty, that it was his day off, clearly not true. On the day I arrived to pick up my car, again at a pre-arranged time, she escorted me to the lounge and then neglected to inform the relevant staff that I was there. In fact, I waited 30 minutes in the lounge, completely forgotten. A chance conversation with a sales consultant taking his break finally connected me with the staff person I was to meet with, half an hour late. This type of miscommunication and negligence is not good service and definitely needs improvement. I would recommend Clarkdale, and of course VW, to friends and family, but I would caution them about the level of service from the front line staff. More

Rob M- he knows just what I needed in the "right" car I am a repeat VW customer. My trusty 1995 Jetta (purchased new from Cowell) was destined for ICBC salvage after an accident and I needed a replacement I am a repeat VW customer. My trusty 1995 Jetta (purchased new from Cowell) was destined for ICBC salvage after an accident and I needed a replacement vehicle sooner rather than later. The minute I walked through the door at Clarkdale, Rob Michalowski was there to greet me and help me over the course of the following week, to find that replacement car. Purchasing a used vehicle is seldom a stress-free experience for anyone, and Rob was very helpful in finding the right car for my budget. Before I knew it, I found myself in a near-new Certified Pre-Owned 2012 Jetta loaded with sporty features including 2.5L engine and the ever-so-rare manual transmission. Rob, in his easy going manner, somehow knew what I wanted and delivered great service at every point throughout the purchasing process. One caveat I have relates to the 112-point CPO qualification inspection that left a few remaining glitches in the car upon final delivery. The delivered car had a broken vanity mirror, burnt out tail light, and under-inflated spare tire. Despite these quibbles, I'm told the service department is quite awesome and they'll make good on these minor hiccups. I will reserve further comment pending resolution with the service department. More on this later. ***Update (Aug 16/2014)-- I couldn't wait for the service appointment to fix the tail light so I replaced the tail light-bulb myself after a quick visit to Canadian Tire for the bulb. Interesting enough, I found a Clarkedale video ad on Youtube (posted two months prior) for the the same car I purchased. In the video, all the car's exterior lights were on, except for the tail light I mentioned. So I'm now pretty sure the tail light issue was there all along. The service department did fix the broken visor mirror with no hassles. Service staff was generally friendly and attentive. More

Great Experience Just want to state what a pleasant experience I had dealing with Rob Michalowski at Clarkdale VW. I was searching for a pre owned vehicle, and some wo Just want to state what a pleasant experience I had dealing with Rob Michalowski at Clarkdale VW. I was searching for a pre owned vehicle, and some would say I was a bit picky in what I was searching for as I was quite specific in what I wanted and wasn't going to compromise. Rob from the get go completely understood, and didn't try to pressure me into a vehicle that didn't fit the criteria. His correspondence was excellent, always answering promptly, and kept on following up with vehicles coming in that were possible options for me. Was a refreshing change from other salesmen I had dealt with, and I wouldn't hesitate to refer him for anyone searching for a vehicle. More

Best Salesman ,Best Finance ,Best car delivery Mark Cameron was the best sale and service I have seen in years .Pleasant and not pushy just great guy . Christine in Finance was also a wonderful in Mark Cameron was the best sale and service I have seen in years .Pleasant and not pushy just great guy . Christine in Finance was also a wonderful insightful helpful person . Carly was just great . Clarkdale gave me and my wife a very good and positive feeling when the sale was done . I have been bragging about the service to all my friends and Mark will be there first step at clarkdale . Just can't say enough . Thank you from Tim and Bea More

Our Jetta TDI Mr. Michalowski especially, and his associates were very helpful and informative without making us feel pressured in any way. The car was delivered o Mr. Michalowski especially, and his associates were very helpful and informative without making us feel pressured in any way. The car was delivered on time and in pristine condition. More

Highly not recommend this dealership! 1) Can't get Highly not recommend this dealership! 1) Can't get the work done at promise time 2) Can't arrange loaner vehicle if the car needs to order parts. V Highly not recommend this dealership! 1) Can't get the work done at promise time 2) Can't arrange loaner vehicle if the car needs to order parts. VW Canada clearly stated that loaner is available if parts need need more than one day to order. 3) Manager is useless and can't handle the complaint Worst dealership in Vancouver! More