Vancouver Volkswagen

Great help in picking my right choice The rating I gave for Billy's service was 9. Reason : (1) He showed and explained to me the models best suited my need, and showed me ,with his com The rating I gave for Billy's service was 9. Reason : (1) He showed and explained to me the models best suited my need, and showed me ,with his computer, different ways of payment methods (2) No push in my first meeting with him, but still remembered to call me as agreed when the new model arrived (3) Brief but clear explanation of different features of my Tiquan and their functions (4) In response to my request, he tried his very best to show me all the actual color of my Tiquan in the office and in the VW parking area, which helped a lot in my decision. (5) Because of his effort, I decided to purchase my Tiquan when he asked how much down-payment I wanted to give; otherwise, I would think it over again and shopped around. Overall, in my opinion, he is a customer-oriented good salesman More

A good experience! Billy Tse was friendly, informative and frank, and these qualities helped me decide on a 2015 VW Tiguan. He warned me that the delivery of the vehicl Billy Tse was friendly, informative and frank, and these qualities helped me decide on a 2015 VW Tiguan. He warned me that the delivery of the vehicle might take time, and so I waited patiently though I didn't expect the delay to be nearly two months. Will Hall gave an excellent orientation to the new vehicle at delivery. I appreciate the offer of a second delivery session to follow up on subsequent questions about operating the car, and I will take advantage of it when I have time. The owner's manual is thorough, but also long and complex! More

Great customer service! Kong was my salesman, we brought a 2013 Jetta and our family is super happy with it! He provided great customer service introducing us to all the new Kong was my salesman, we brought a 2013 Jetta and our family is super happy with it! He provided great customer service introducing us to all the new features of the car and helped us find the best car to our family needs. He was super friendly no matter how long we were there for or how many questions we had to ask. Even though we were very indecisive between two cars, he gave us lots of options for both and figured which one would be the most suitable for us. Kong was very patient and always had a shining smile on his face :) Thank you Clarkdale for making this shopping experience so friendly and comfortable for us! More

The place to buy a VW Everyone has the negative connotation associated with car dealerships but Clarkdale breaks all of them. I'd been looking everywhere for a GTI but once Everyone has the negative connotation associated with car dealerships but Clarkdale breaks all of them. I'd been looking everywhere for a GTI but once I met with Clive Chan I didn't need to look any further! More

Never thought of buying a VW again Excellent reviews of the 2015 VW Golf GTI draw me back to Clarkdale Motors...with doubts in my mind after owning a 2003 VW Passat which spent much tim Excellent reviews of the 2015 VW Golf GTI draw me back to Clarkdale Motors...with doubts in my mind after owning a 2003 VW Passat which spent much time in the service dpt. I was designated Clive Chan as my salesman who's professionalism helped me make my decision on taking this gem of a car home. Never had any salesman, regardless of industry respond so quickly to my questions, by text or phone calls even on his day off. Truly enjoying my first 1,000 km....and if the car reliability is as good as Clive Chan's service, I would call it a home run More

Outstanding Customer Service and Sales -- Billy Tse I had recently bought a brand new 201 VW Jetta from Billy. The shopping experience is exceptionally outstanding and the well-trained product advisor I had recently bought a brand new 201 VW Jetta from Billy. The shopping experience is exceptionally outstanding and the well-trained product advisor Billy had assisted me on making my decision within 30 minutes. On the day I was picking up my car (on the next day), I was brought and introduced to staff in all departments. It made me feel very comfortable and welcome inside the dealership. A special thanks to Patrick too to show how my car works! I will sure to recommend friends and family to buy from Clarkdale and Billy! Thank you very much. Thomas Tsang Western SMB Sales Manager, NCIX.com More

Great Experience My experience was excellent! I travelled from Salmon Arm to purchase my Volkswagon and they seemed to take all things into consideration. All staf My experience was excellent! I travelled from Salmon Arm to purchase my Volkswagon and they seemed to take all things into consideration. All staff were very friendly and seemed to have a genuine caring attitude towards making sure I was happy with my purchase. There is no doubt that I will be a repeat customer! More

Best VW team in BC! My experience at Clarkdale was stress-free, informative and fun — far better than other Lower Mainland VW dealerships I visited. Fred Zhang is a g My experience at Clarkdale was stress-free, informative and fun — far better than other Lower Mainland VW dealerships I visited. Fred Zhang is a genuine, considerate guy who is committed to finding the right car for each individual client. Trevor Scheidl was very personable and I appreciated Christina Duncan being in my corner. Patrick, who helped set up my BlueTooth, is a gem. As a first time car owner (and petite, young female), I was treated like a gullible, little idiot at other dealerships. The team at Clarkdale, however, is in a different league. Thank you for your professionalism...and most competitive deal! More

best car buying experience Clive is the best salesperson I have ever met. It's like I have made a new good friend. He is patient, helpful, responsive and very professional with Clive is the best salesperson I have ever met. It's like I have made a new good friend. He is patient, helpful, responsive and very professional with good knowledge on what he sells. After sales service has been wonderful. He would answer all my calls and messages whenever I have questions with my car. I love my new CC. Without him, I wouldn't be able to buy this awesome car and come back to Clarkdale for service. I would totally suggest Clive to my friends when they want to buy cars. More

Super Experience Thanks Will: From the minute we walked into Clarkdale to the moment we drove away in our new Golf, I felt I was a customer who was treated fairly and Thanks Will: From the minute we walked into Clarkdale to the moment we drove away in our new Golf, I felt I was a customer who was treated fairly and with respect.. We love our new VW and want to thank you for your dealings in the fact we have no buyers remorse because we still feel we paid the lowest price that we negotiated together and the value in the car is fantastic.. Again thanks for the decent experience and we remain loyal VW drivers in the family since 1954 and Clarkdale clients for the past 25 years. Wannee Holmes More