
Vancouver Volkswagen
Vancouver, BC

Filter Reviews by Keyword
By Type
Showing 350 reviews
Awesome Dealing with Kong at Clarkdale was awesome. Right from making the appointment to buying the car. Kong provided me with everything I needed and more! Dealing with Kong at Clarkdale was awesome. Right from making the appointment to buying the car. Kong provided me with everything I needed and more! More
Love Clakdale! I crashed my 2015 GTI and called Clarkdale VW for my replacement. I was helped by Kong which I found was extremely helpful, knowledgeable and super pl I crashed my 2015 GTI and called Clarkdale VW for my replacement. I was helped by Kong which I found was extremely helpful, knowledgeable and super pleasant. My issues were taken care of promptly and painlessly. Christina Duncan was great! She also took great care of my needs. I would continue to shop here for my next vehicle. More
Great Service Will and Adam helped me for over a year as I considered upgrading my car, they made the purchase painless and ensured I was well taken care of. I woul Will and Adam helped me for over a year as I considered upgrading my car, they made the purchase painless and ensured I was well taken care of. I would absolutely recommend Will as a salesperson and Clarkdale as a destination to purchase a Volkswagen. More
Excellent service I just bought a 2016 Golf and left feeling very satisfied with the service of Clarkdale and of course my car! Will sold me my car and he was extremely I just bought a 2016 Golf and left feeling very satisfied with the service of Clarkdale and of course my car! Will sold me my car and he was extremely helpful and knowledgeable about the cars. He always got back to my inquiries/questions quickly and overall provided premium service to me. He also made sure to give me the best deal. If you're looking for a Volkswagen, this is where you should go! More
Abysmal Customer Service in "Service" Department From dropping my car off to picking it up, the staff went out of their way to ignore my presence; not even a hello or acknowledgement was to be found. From dropping my car off to picking it up, the staff went out of their way to ignore my presence; not even a hello or acknowledgement was to be found. (Even booking the appointment was a painful experience!) When one of them finally caved and asked if they could help, they did so with the attitude that my presence was an inconvenience to them. In picking up my car, I got to play another rousing game of 'who can ignore me the longest' with the service staff, I was told that my car wasn't ready and that it would be 20 mins. I waited in the lounge for over an hour before heading out to re-check on my car for another round of 'let's pretend the customer doesn't exist.' No paperwork had been done on the car, and no apologies/acknowledgement were made for the delay. The service adviser simply told me the total of my bill, not going over any of the details from the work done or the charges. Since basic customer service is clearly no longer a priority at Clarkdale, I will be taking my vehicle to another VW dealership for all future servicing and repairs. If I could give 0 stars, I would. More
Clarkdale demonstrates Integrity This is our second purchase at Clarkdale. That says something. The sales team proved diligent in providing for a win-win negotiation in the trade- This is our second purchase at Clarkdale. That says something. The sales team proved diligent in providing for a win-win negotiation in the trade-in valuation on our 2009 MK 5 GTI for a new 2015 MK 7 GTI. Management's knowledge of both our 2009 MK 5 and the new 2015 MK 7 made for a constructive and professional discussion, beginning to end. The car felt right, optimized to the various nuances discussed during the negotiation, and the deal felt right in terms of value, and with that we drove home the new GTI in the perfect "wow" frame of mind that is so important for any major new purchase. Financial Services and Insurance were excellent- seamless and efficient. The attention in the final delivery process when we picked up the new car demonstrated an unusual integrity- well done. We will look forward to many fine years on the road with this car. More
Great Experience with Clarkdale Volkswagen Kong and Adam were great to work with in selecting our new car. They helped us trade our older car for my first new car and made the process stress fr Kong and Adam were great to work with in selecting our new car. They helped us trade our older car for my first new car and made the process stress free. I was able to test drive it as many times as I wanted and they were knowledgable about all that the vehicle offers. I would recommend anyone to deal with these guys at Clarkdale. More
Excellent service I bought a pre owned GTI recently. Living in the Okanagan made it a little more difficult being so far away but Kong made it an easy transaction by pr I bought a pre owned GTI recently. Living in the Okanagan made it a little more difficult being so far away but Kong made it an easy transaction by providing as much information as possible before making the drive down. Would highly recommend Clarkdale and Kong. Thank you. More
Excellent car buying experience. My wife and I went into Clarksdale Volkswagen, knowing we wanted a new car. Right from the get go, our salesperson,Kong, was superb! He put no pressu My wife and I went into Clarksdale Volkswagen, knowing we wanted a new car. Right from the get go, our salesperson,Kong, was superb! He put no pressure on us for a sale, and was well informed on all the specs of our car. We feel Kong is an excellent salesperson, with a down to earth personality. Everyone from the Finance department, insurance department, and to the gentleman who prepped our car for us, were all outstanding! You all made it an enjoyable experience. Thank-you More
Bought a pre owner 2012 Golf It was a smooth operation. I felt well taken care of and they were kind to me. Kong has a good grasp of VW knowledge and was not pushy with making It was a smooth operation. I felt well taken care of and they were kind to me. Kong has a good grasp of VW knowledge and was not pushy with making the sale. Christina was very knowledgeable about finding the lowest interest rate for myself. More