Vancouver Volkswagen

Great experience! I had gone into Clarkdale with no intention whatsoever of purchasing a Volkswagen, as I already had another car in mind, but the service and experienc I had gone into Clarkdale with no intention whatsoever of purchasing a Volkswagen, as I already had another car in mind, but the service and experience Clarkdale provided slowly made me change my mind. As a first time buyer, my parents suggested to test drive a Jetta just as a comparison, even though I was already seriously considering getting the Honda Civic. We were upfront about this with our sales consultant, Richard, and despite knowing this, he went ahead anyway, taking the time and care to thoroughly show us the ins and outs of the vehicle, making sure to brief us on what is under the hood, the various features of the car and why he believes in Volkswagen's products. The manner in which Richard presented and "sold" the product was very earnest, which did not make us feel pressured. As well, we were impressed with how he was able to give logical and valid reasoning when we compared other products to his and did not trash talk competitors. Richard and his manager, Keith, were very knowledgeable about their products and were not at all pushy, which made us feel comfortable and took a large part in our consideration towards the Jetta. Keith also notified and presented us with the sale price, prior to it happening, which we really appreciated. They made us feel like we were already valuable customers regardless that it was our first time there. Similarly, Christina in the business office was also very helpful in giving us as much information as she could, ensuring I was well equipped to make a decision I would be happy with, as a first time buyer. After giving us ample time to decide, we went in and were set up with Cyndy to finalize the purchase. She took time time to give us options and patiently answered our questions without making us feel rushed to make our decisions, even though it was a very busy day for her. It would have been perfect if Richard was there for the delivery, since we were unsure of what to do afterwards and waited quite a bit. Nonetheless, the experience was outstanding, especially memorable for me as a first time buyer, and we will definitely continue to rave about the service Clarkdale provides! More

Great staff The staff at Clarkdale were very friendly and accommodating. I never waited a long time, and each person I dealt with along the process was patient, h The staff at Clarkdale were very friendly and accommodating. I never waited a long time, and each person I dealt with along the process was patient, helpful, and professional. Through their understanding of my unique situation, they helped me get into the car that I wanted. In particular, Oz was great in carrying the process forward and even providing post-purchase support. More

Professional and Courteous Professional, courteous staff who went above and beyond my expectations—especially Will, who took the pressure off a difficult situation and turned it Professional, courteous staff who went above and beyond my expectations—especially Will, who took the pressure off a difficult situation and turned it into a positive experience. More

Excellent experience for purchasing a car Oz is highly professional, friendly and he is willing to making suggestions from customer's perspective. The entire purchasing process was fast and cl Oz is highly professional, friendly and he is willing to making suggestions from customer's perspective. The entire purchasing process was fast and clear, he helped me select a nice Touareg and I love it a lot! Thanks Oz, really looking forward to deal with you again! More

Great Service My TDI Passat lease was winding down and WIll reached out to see what my plans were in terms of my lease. I told him I need to get into a SUV and wil My TDI Passat lease was winding down and WIll reached out to see what my plans were in terms of my lease. I told him I need to get into a SUV and will worked out a very lease ratte that was comparable to other SUV's on the market. Since I have had a good experience with Clarkdale VW in the past I decide to give them my business once again. I would recommend Will to anyone looking for a new vehicle. More

Making life easy I went in to discuss my end of lease options ... Six months early ... And two hours later I walked out with a new car. Will Hall was verify helpful in I went in to discuss my end of lease options ... Six months early ... And two hours later I walked out with a new car. Will Hall was verify helpful in making the arrangements and getting me the perfect car to replace my 2012 Golf. More

Continuous leaky sunroof. Here's hoping Clarkdale is going to be as good with my service issues on a continuous leaky roof that has been apparently fixed twice now. Patiently a Here's hoping Clarkdale is going to be as good with my service issues on a continuous leaky roof that has been apparently fixed twice now. Patiently awaiting the call before the rain comes back. I hope they honour their good reputation and keep an extremely loyal customer happy while fixing the issues at hand on what clearly was a latent defect on my 2011 golf wagon. With minimal mileage and easy driving this should be something that Clarkdale should honour when it comes to workmanship and service. Stand by for the full report.. More

Awesome Dealing with Kong at Clarkdale was awesome. Right from making the appointment to buying the car. Kong provided me with everything I needed and more! Dealing with Kong at Clarkdale was awesome. Right from making the appointment to buying the car. Kong provided me with everything I needed and more! More

Love Clakdale! I crashed my 2015 GTI and called Clarkdale VW for my replacement. I was helped by Kong which I found was extremely helpful, knowledgeable and super pl I crashed my 2015 GTI and called Clarkdale VW for my replacement. I was helped by Kong which I found was extremely helpful, knowledgeable and super pleasant. My issues were taken care of promptly and painlessly. Christina Duncan was great! She also took great care of my needs. I would continue to shop here for my next vehicle. More

Great Service Will and Adam helped me for over a year as I considered upgrading my car, they made the purchase painless and ensured I was well taken care of. I woul Will and Adam helped me for over a year as I considered upgrading my car, they made the purchase painless and ensured I was well taken care of. I would absolutely recommend Will as a salesperson and Clarkdale as a destination to purchase a Volkswagen. More