Vancouver Volkswagen

Recently sold by VW Golf GTI - been going to service here for the past four years. Working with Chris Lacusta has been great - very knowledgable, provides timely updates, and ensures all my concerns were wel for the past four years. Working with Chris Lacusta has been great - very knowledgable, provides timely updates, and ensures all my concerns were well addressed by the techs. Thanks again! More

I bought a new car 2 years ago and negotiated a couple oil changes with the lease. I went ahead a started the process of booking that oil change and am very disappointed with the service I received. Debor oil changes with the lease. I went ahead a started the process of booking that oil change and am very disappointed with the service I received. Deborah, the appointment coordinator provided the worse customer service I have received in years. I am so disappointed with every part of the communication I had with her. The service on the car was completed and everything is great with that part but I was really expecting something special with the customer experience side of things and it was not at all what I call excellence or professional. If you are looking for a car I may suggest to think twice about this dealership because of the lack of customer support. Total bummer. More

I was looking to buy a car for my son and noticed that VW Vancouver had a pre-owned manual Mazda 3 that I liked. It was priced at approx $27k which was also near my budget. When I asked for a final quote, Vancouver had a pre-owned manual Mazda 3 that I liked. It was priced at approx $27k which was also near my budget. When I asked for a final quote, they sent me a quote for $33k, which was a bit ridiculous. I visited the dealership and Gil Santo was kind enough to offer me a price of 30k. He also called his manager, Jonty to facilitate the transaction. I offered 27k for the car to which Jonty said that the least they can do is $30k, and if we don't like it we can go our own separate ways (his words), and he walked off after this, in the middle of a negotiation. Disgusting behavior. Never visiting again More

Let me start by saying that we have previously had three brand new Passats which performed flawlessly from day one. VW in its infinite wisdom have stopped producing the Passat and so we were persuaded in to brand new Passats which performed flawlessly from day one. VW in its infinite wisdom have stopped producing the Passat and so we were persuaded in to a Jetta, again, brand new. During a weekend away, the sun came out and we turned on the air conditioning. Out of the vents came warm air! Back in Vancouver, I contacted the dealer - Vancouver VW - and was invited to bring the car in for them to check. This I did, only to be told that the 'special machine' required to check the AC was out of order, and that the only person, a Manager, who knew when it would be repaired was off sick! A week or so later a phone call informed us that the 'machine' was back in operation and could we bring the car in ..............again! They kept the car for a day and announced that a new part was needed and had to be shipped from the US "about three working days away." I quote from the work sheet: "....found AC compressor dripping oil, verified with UV light. Replacement required." Bear in mind that this is a brand-new car with some 23 KM on the clock when delivered! Tellingly a piece of paper which I presumed to be a pre-delivery checklist listed everything BUT the air-conditioning! The Service Agent, Matt Ogglesby, is a very personable young man who was hugely sympathetic and apologised profusely. Complaints to VW Canada were met with a barrage of platitudes and not much else. THIS WILL ALMOST CERTAINLY BE OUR LAST VOLKSWAGEN! More

We recently bought a VW Taos and we had a five star service. Nice people and great service. service. Nice people and great service. More

I recently purchased a 2016 VW Golf Highline from Vancouver VW. At the time of purchased it had less than 19,000 km on the odometer. Generally, I am very disappointed in the service I received. Wh Vancouver VW. At the time of purchased it had less than 19,000 km on the odometer. Generally, I am very disappointed in the service I received. When I arrived to pickup my car I noticed cuts in two of the tires. Fortunately, the inventory manager went to the manager to discuss replacing the two tires. While that was happening my salesman approached me. I pointed out the cuts in the tires and he dismissed my concerns. A few minutes later, the inventory manager returned and told me the tires would be replaced. I later learned the damage occurred when the wheels were reconditioned. I also asked for a dent to be repaired and for a rattle to be fixed. With respect to the rattle, after doing some research and speaking with a salesperson and another VW dealership, I thought the rattle was likely due to the fuel line moving in a channel on the chassis; this is a fairly common problem apparently. The service manager said he would look after the rattle by wrapping the fuel line in plastic. I dropped off the car on the day of the appointment and when I called at the end of the day I was told my car was not ready because the keys were lost. I was given a loaner and the following morning I was told the keys had been found. I called in the late afternoon to ask if my car was ready. I was told the wrong tires had been ordered so I would need to wait another day. I picked up my car the following day. The new tires were installed and the dent was fixed. However, the rattle was not fixed. I texted the service manager to let him know; I said I'd try to find the rattle but received no reply. Given all the problems, it was pretty clear that he did not want to deal with me again. So now I own a "certified" Golf with only 19,000 km on the odometer that looks great and runs well but rattles noticeably at all speeds over 70km per hour. More

This is my 3rd car with them and my 2nd EV - Excellent service as usual service as usual More

I can ‘t say enough about the service I have received at Vancouver Volkswagen. My diesel Jetta was insisting on showing a dash light indicating engine malfunction. It took four visits and long repair ses Vancouver Volkswagen. My diesel Jetta was insisting on showing a dash light indicating engine malfunction. It took four visits and long repair sessions to find the problem but Chris and Chad got to the source and after an almost total engine rebuild my car is now as good as new…. seriously. Chris is both courteous and knowledgeable. I highly recommend VVW . More

Purchased a Used Suv last week from Bryant Valverde and Will Avila. I have been very impressed with the professional service and attitude of this dealer. The finance department that handled the transaction Will Avila. I have been very impressed with the professional service and attitude of this dealer. The finance department that handled the transaction was also very professional laying out all the options that were available on my purchase. The transaction went smooth and I had a first class delivery experience with the delivery manager. What sets this dealership apart is the after service, I purchased a used vehicle and stuff can happen soon after delivery at no fault of the dealer, this can be upsetting as the new owner, but how the dealer response tells the tail. I live in the Okanagan and after delivery had a trouble free trip home, the next day is when the little issue appeared, the car would not restart after a trip to town? I immediately thought battery?or something more serious, after recharging the battery the unit re started and seemed fine, but next morning again dead. I took the battery out and had a Shop run a Load test and diagnostic on the battery and it revealed a bad cell. Worried about how this would go over I contacted the salesmanager, keep in mind this was a Sunday and a Lot of Managers would have waited to they returned on Monday. Will got right back to me and assured me that this will be rectafied. I ordered a replacement battery and Will followed up with the promise to reimburse the cost of the battery. First Class the way it was handled and I know where I will be going to look for our first Electric Vehicle. Thanks again to your whole team a first class bunch of people from Sales to Finance and Parts and Service. Brad More

I used to be very fund of this dealership as I had two vehicles VW Tiguan that I acquired from VW and the car and service was amazing. But then the big issues started when I leased the first VW Atlas Cros vehicles VW Tiguan that I acquired from VW and the car and service was amazing. But then the big issues started when I leased the first VW Atlas Cross Sport. I have been driving the car for over 1 year (17k miles on it) but for some reason I have been having more issues with this car than all the cars I owned in my lifetime. My new routine has become to schedule an appointment every 3-5 weeks with VW Vancouver. Today is the 6th time me dropping of my car to have again something fixed. The service team is great at their job but I can’t say the same from the sales team or the dealership at all. Due to having multiple problems with the car I have asked that someone from sales/management reach out to me to find a solution about replacing the car. It is ridiculous that a brand new vehicle has been in the shop multiple times. I would understand if it was a old vehicle but no it’s brand new. I called their sales team a few times leaving messages and talking to reps to call me back but nothing. They will only call you when there is money to be made. Their excuse is that my lease is only 1.5 years in and they can’t get me out of it. I didn’t ask to get me out of a lease but just to replace the vehicle as I can’t come into the dealership every 4-5 weeks to get yet another issue fixed with the car. I have brought up my concerns multiple times with, sales, service and finance but they just brush it off and say it is what it is. That’s not called customer service and that doesn’t resolve my issue. I am just frustrated and angry with the dealership and will for sure use another dealership going forward and maybe finally say goodbye to VW after my lease is over. I hope they learn not to treat a loyal client of over 12 years like this after this post. More