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Valentine Volvo

Calgary, AB

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22 Reviews

11 Richard Way SW

Calgary, AB

T3E 7M8

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Showing 22 reviews

March 19, 2025

We took our 2011 XC60 in for service last week to diagnose an electrical issue. Was charged $300. for the diagnoses and told that the part is no longer available, and the dealer can't fix it!!!!! I More

by raspbarry10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chissy Bruno
Mar 19, 2025 -

Valentine Volvo responded

We sincerely apologize for the frustration you experienced during your recent visit to our service center. We understand how disappointing it must be to be informed that a necessary part is no longer available, and we deeply regret that we couldn't resolve the issue to your satisfaction. Please know that we are constantly working to improve our service and parts availability, and your feedback is invaluable in helping us do so. Please reach out to our owner, Paul Valentine at 403-862-4206 or paulv@valentinevolvo.com to discuss your situation further. He will be happy to assist you and explore possible solutions. Thank you for your understanding, and we hope to have the opportunity to resolve this for you.

Mar 19, 2025 -

raspbarry10 responded

Thank you for the email and please forward my initial email to Paul Valentine to follow up. I don't think that I need to resend it to him directly if the dealership is already in receipt of it... do I?

Mar 19, 2025 -

Valentine Volvo responded

I do have your initial review and was just offering the chance to discuss the situation further if you wanted. Paul Valentine paulv@valentinegroup.ca 403-862-4206

Mar 22, 2025 -

Valentine Volvo responded

Thank you for talking to our Service Manager Robert. We will use your feedback to work with our staff and will share your comments with Volvo Canada. Thank you again for the business and the feedback. Paul Valentine

September 05, 2024

Updated my review after management dealt with our concerns directly recently. Valentine Volvo takes customer experiences and feedback seriously. They also are very straightforward when we have leased More

by adehbone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Valentine, Savannah Pearce
June 01, 2023

Bought a new Volvo from Shannon McDonald. Great experience from the beginning to finish. Love my new x40. Milla, the delivery coordinator is fantastic. I highly recommend this dealership. More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald
February 25, 2023

We purchased our first Volvo from Shannon McDonald and we are very happy. We appreciate that he helped us understand the various aspects of each of the vehicles we reviewed and then further explained the V6 More

by Happy
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald, Mila Villajos
February 09, 2023

We purchased our first Volvo XC60 from Shannon McDonald. His customer service is exemplary. Best customer service we have had in a long time. Call Shannon for your Volvo! More

by diane
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald
April 17, 2022

We bought our first Volvo from Shannon McDonald at Valentine Volvo. He listened first, and gave us a tour through the Volvo lineup, patiently answered all of our questions and helped us understand the More

by rhg3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald
March 11, 2022

Decided it was finally time to upgrade from my 1999 Volvo S70, Shannon McDonald was fantastic in finding a vehicle that suited my needs and made the purchasing process incredibly smooth. More

by Brian Moynihan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald
October 13, 2021

Shannon was wonderful to work with. He made sure we were 100% happy with all things related to our purchase before signing the paperwork. We couldn't have asked for a better person to help select our new ve More

by Trey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Mcdonald
September 08, 2021

Best service department I’ve every used. Love the service and staff. Thank you for the prompt excellent service. We’ve bought and serviced our last three vehicles here. More

by Bevhair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Devon and Oscar
August 18, 2021

I had an amazing experience with customer service. My representative Shannon McDonald helped with test drive booking and assisted with all settings to deal with controls and navigation. Then I received s More

by Serguei Chevelev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald
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