Universal Ford Lincoln

Bought a ford escape for 8k and was told the car was in really good condition. I spot some oil leaking and so I got the car inspected it needs about 7k of work on it and universal ford are not accepting an really good condition. I spot some oil leaking and so I got the car inspected it needs about 7k of work on it and universal ford are not accepting any liability, absolute con artists, stay clear don't buy from them. Jacob was friendly but his bosses are con artists. More

Just purchased a 2025 Explorer from Universal. Emma in sales was awesome to deal with, she worked hard for me with management and helped us get a great deal. Finance staff following were great, lo Emma in sales was awesome to deal with, she worked hard for me with management and helped us get a great deal. Finance staff following were great, loads of information and options but honest and helpful. They put up with me and my xx and stayed professional and helpful. Glad to do business here. More

this is by far the best dealership i have had the pleasure to work with. the lenght they went to make my deal happen is unmatched anywhere. hats off to my salesman patrick fitzgerald. may all other pleasure to work with. the lenght they went to make my deal happen is unmatched anywhere. hats off to my salesman patrick fitzgerald. may all other dealerships take notes from universal ford. More

Universal Ford was friendly from the moment I called. They made sure my apointment was timely booked and that I could easily find them. Carlos in sales was one of the best in preowned vehicles that I'v They made sure my apointment was timely booked and that I could easily find them. Carlos in sales was one of the best in preowned vehicles that I've worked with. His honest friendliness, patience to explain all about vehicles and concerns, ability to do everything he can to keep within your budget not beyond, test driving with ability to explain the cars features. Never once was I pressured to buy. When I did came out buying that day, I had confidence that I had made the right choice, not a presured sale. I have dealt with quite a few car dealers, and find Carlos to be one of the best. I highly recommend you go see him! Jocob in financing was also very honest,helpful, trustworthy and highly recommended too!! Crystal More

Bucars sent our Motorhome here under warranty for a fuel leak on the gas tank and engine error code on the date booked. One week and they have not even looked at it. Why book a vehicle in for a specific da leak on the gas tank and engine error code on the date booked. One week and they have not even looked at it. Why book a vehicle in for a specific date when they are not going to look at it. We are held hostage with a vehicle we cannot use while it sits there until they decide that they might look at it. More

Learn from my bad experience! I absolutely do not recommend buying a used car from Universal Ford Lincoln Calgary or booking at their service department. For the past three and I absolutely do not recommend buying a used car from Universal Ford Lincoln Calgary or booking at their service department. For the past three and a half months the ongoing car issues I have experienced are trouble accelerating, jerking/shaking while driving/changing speeds and oil leaks. I have been communicating with Loren (service advisor), Amit (service manager), Jordan (guest experience manager) and Shawn (dealership manager) with no resolution. I bought my Ford Escape back in November 2023 and had transmission issues 4 days after purchasing the car (see picture from November 26, 2023 “transmission fault”). I immediately I notified my sales rep and they couldn’t get my car in service for a week and than took weeks to figure out the actual issue. Luckily I had paid $600 for the three month warranty because they had to replace the whole transmission, valve body and torque converter. The second time was due to trouble accelerating, jerking/shaking while driving/changing speeds but they were “unable to replicate them” until I proved them on a test drive…They explained one of the parts that they replace were faulty. They replaced it and and “fixed” an oil leak. This helped for a short while until I took the car to a reputable mechanic and he told me he found two separate oil leaks and that my filters needed to be changed immediately. I was shocked and irritated because Ford service had just had my car. The third time in service they could not find the leaks but said I had one seep. They fixed the seep and returned the car to me, that same day I got it the check oil light was flashing…. They did not know why. The fourth and final time my car was in service when they gave me the car back and experienced shaking and accelerating issue severe than ever before. Communicating with this dealership is exhausting and they will give you the run around regardless if it is service or management. THIS SERVICE TEAM EITHER HAS NO IDEA WHAT THEY ARE DOING OR ARE SIMPLY WASTING TIME! My car was in service for 5 weeks over the three and half month period. It’s taken many emails, calls, texts and in-person meetings to get to this point. Through multiple conversations with Universal management and the sales team it is evident this dealership doesn’t stand by their used cars at all yet encouraged me to buy a more expensive used car from them? They are absolutely delusional. All the options given to me would benefit the dealership and have no consideration for my time, money and/or energy. BUY SOMEWHERE ELSE! More

I bought a Ford F150 back in January of 2023. For $ 14,000. Then I found out that it was involved in an accident. In April I went back to the dealer and by June the dealer took the truck back but For $ 14,000. Then I found out that it was involved in an accident. In April I went back to the dealer and by June the dealer took the truck back but only gave me $8,000. So they ripped me off on that. Then they got me another truck a 2017 Ford F150. After a week of driving it. The problems surfaced transmission issues. Was told that it was my problem on. So within 6 months I got 2 lemons. So I’ll never deal with UNIVERSAL FORD ever again. So I lost out on a lot of money. I got rid of the truck and got a real truck. More

Took my van in and they told me that the problem was i didnt have ford spark plugs. new that sounded fishy and i have in text that its 10000 percent the problem. changed the spark plugs and same thing didnt have ford spark plugs. new that sounded fishy and i have in text that its 10000 percent the problem. changed the spark plugs and same thing now they don't respond to me and i will take them to small claims as they charged me for nothing and made me buy motorcraft plugs. not the money its the principal. COMPLETLY SCAMED ME . DO NOT TAKE YOUR VEHICLE TO THEM . and now they dont answer me . so much for the service managers control More

Terrible Service Department. This is second time the Universal Ford Lincoln Service department has failed. Last time I was there the person who was supposed to work on truck did This is second time the Universal Ford Lincoln Service department has failed. Last time I was there the person who was supposed to work on truck did not show up for work. It took the service department 3 hours to tell me that while I was sitting their lobby. There were 3 items that needed to be addressed. They could have at least dealt with items 1 and 2. The service advisor mad it sound like it was my fault. 1. Oil Change 2 Tune Up 3 Rear Axle Differential Clutch Replacement. Today, I tried to book a appointment to have the above items fixed. The Service Advisor was not helpful at all. If you are looking for poor service Universal Ford is the place to go to. More

3 blower changes in 4 years. The last said it was the squirl cage. IT IS PART OF THE BLOWER!!!!! I am a mechanic for an aircraft overhaul company and have done thousands The last said it was the squirl cage. IT IS PART OF THE BLOWER!!!!! I am a mechanic for an aircraft overhaul company and have done thousands More