Trillium Ford Lincoln Ltd

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it. More

We purchased a Ford Edge from the Trillium Ford -Mono location and purchased extended warranty from them as well. The sales side was very good with amazing sales and post sale follow up to be fair. The s location and purchased extended warranty from them as well. The sales side was very good with amazing sales and post sale follow up to be fair. The service was another story. I called as the vehicle was shifting heavily upon acceleration and they suggested that it could be the tires as we had just shifted to winter tires. To be honest I am fairly mechanically inclined and my son in law is a mechanic and I was sure that the front end has something that required attention. I called and left messages 5 other times with no call back at all and surprise, we are now over the kilometer warranty limit. I suggested that our owner call Trillium after explaining the situation and he called the Alliston location and was told that we were over the km warranty limited (LOL) and they would call us back to see what they could do. Guess what? Number 6 call with no call back. The vehicle was pulling so erratically that additional brake wear was starting to happen. We called Barrie Ford and with their assistance had the car repaired with a 50% cost of repair incurred to us (which we were thankful for Barrie Ford's participation) As of the time of this review, no call from either Trillium location. Sales person amazing! Service staff at both locations, the worst I have ever experienced and thankfully not only me. If I could rate them a ZERO I would. Dear Ford of Canada, please reward good dealers and address poor ones. This is unacceptable service levels and follow ups. More

I was not pleased with there service, and customer service. They screwed up my morning, I lost wages, and I left without service performed on vehicle. I will never go back. There attitude make's me be service. They screwed up my morning, I lost wages, and I left without service performed on vehicle. I will never go back. There attitude make's me believe that's the way they do business. More

Can I rate less ... I wish I could- I’ve had my vehicle serviced here since purchase.. I’m patient and easy going, xxxx they forgot me and my car 1x when I was in for an oil change and I sat there for just serviced here since purchase.. I’m patient and easy going, xxxx they forgot me and my car 1x when I was in for an oil change and I sat there for just shy of 2.5 hrs - did I complain , nope, just smiled and said thanks. However, after this experience - nope! I’ve been in 3x for same issue (Intermittent stalling while auto stop-start feature was engaged) Twice this issue has almost caused me to be rear ended. “Sorry there is no code and could not replicate - really it’s only happened 5 times since you’ve owned it ... ” This is Not the answer I was looking for but ok, I pick up my car and head straight home ... the next day, same issue, except now it will not start at all. Now I’m stuck on side of a road because it will not start, with my kid that I was picking up and wasted 3 hrs of my day and I was severely late returning back to my home office. I had to get it towed back to the dealership to have them look at it and repair ( on a good note, at least this time they couldn’t say ... “sorry couldn’t replicate” because it was totally disabled. Will I ever go back - NO, as I am not confident in the service/repair dept and the Customer care (yeah Madeline, I think that was your name, you are lacking some skills, hey you could have had a bad day too, but I have to tell you - when your team screws up, a snippet attitude is not what is needed. More

Great people, great service, I would not go anywhere else to buy or service my car. I’ve been a customer since the mid 1990. Keep up the great work Trillium. to buy or service my car. I’ve been a customer since the mid 1990. Keep up the great work Trillium. More

Excellent I was extremely pleased with the salesman from beginning to end. Also the finance person was wonderful. Both answered any questions asked. Took care o I was extremely pleased with the salesman from beginning to end. Also the finance person was wonderful. Both answered any questions asked. Took care of hygiene distancing. More

I drive in from Barrie to use this dealership. I just bought my second truck with Adam and it was the easiest car buying experience I’ve ever had. Adam got me what I wanted at the price I wanted to p bought my second truck with Adam and it was the easiest car buying experience I’ve ever had. Adam got me what I wanted at the price I wanted to pay. I will definitely be back. More

Excellent customer service. Even though due to COVID19 I had to schedule an appointment, they were right on time, and were very helpful, and were able to work out a price that we Even though due to COVID19 I had to schedule an appointment, they were right on time, and were very helpful, and were able to work out a price that we could both be happy with. More

Great Loved the easy, experience through this hard time. Sarah was great as always! Can’t wait for the hot weather this summer, so we can enjoy the conver Loved the easy, experience through this hard time. Sarah was great as always! Can’t wait for the hot weather this summer, so we can enjoy the convertible! More