ToyotaTown

Very efficient in a timely manner Amanda was very patient and courteous explaining what was required in maintaining my car in a timely manner. Amanda answered all of my questions and c Amanda was very patient and courteous explaining what was required in maintaining my car in a timely manner. Amanda answered all of my questions and concerns that I had about my vehicle. She followed up with the technician to ensure the things I asked to be checked were inspected. She let me know verbally the results from the technician. Joe also went out of his way to make sure what needed to be done was done in a timely manner. Thank you Amanda and Joe! More

Professional, courteous. Good personal attention, good listening as we went through the very lengthy "canned" process. The clincher for us was the sense of trustworthness of t Good personal attention, good listening as we went through the very lengthy "canned" process. The clincher for us was the sense of trustworthness of the two sales representatives we dealt with; Dave and Geordie. They were "car salesmen" but came across as dealership ambassadors with a sense of commitment to the customer ( as well as the dealership, I'm sure). They were pleasant to deal with. More

Thorough and attentive Geordie Hock is a very thorough sales person. He knows his cars. He is very personable and was very attentive to MY needs and not just about a sale. I Geordie Hock is a very thorough sales person. He knows his cars. He is very personable and was very attentive to MY needs and not just about a sale. I have been raving about my vehicle and the comfort it provides me. More

Great Car and Excellent Experience My wife and I were in need of a new vehicle. As exciting as buying a new car can be, we were stressed about the finality of making a decision about wh My wife and I were in need of a new vehicle. As exciting as buying a new car can be, we were stressed about the finality of making a decision about where and what to buy. We looked around at different brands before easily settling on the Rav4. I thought that would be the easiest part, but working with Frank Circelli at ToyotaTown changed the experience from a "formal transaction" to a personal exchange that was relaxed and comfortable. There wasn't the pressure that I have felt when purchasing vehicles (from other dealerships). I felt like the decision was ours and Frank was there to inform and guide us rather than get us in and out and on to the next family. I wouldn't hesitate to recommend Frank to family or friends and as far as the Rav4 is concerned, my wife describes it as the new love in her life. More

Outstanding service Had one of the best services from Pedram Ebrahimi. I walked in with all my research and gave him my fanancial budget. He got me exactly what I wanted Had one of the best services from Pedram Ebrahimi. I walked in with all my research and gave him my fanancial budget. He got me exactly what I wanted and was even able to get me a better price than what I wanted. He was one of a few people that knew what i wanted and was able to connect with me as a customer. More

Helpful Sales Professional When searching for two replacement vehicles, we were set up with Justin Maki at Toyotatown. He was very helpful, diligent and detailed in his search f When searching for two replacement vehicles, we were set up with Justin Maki at Toyotatown. He was very helpful, diligent and detailed in his search for us. We were very happy with him. More

Air condition leak I noticed that there was a pool of fluid on the passenger side of my 2017 Rav 4 Hybrid. I brought my vehicle in on Saturday August 4/2018 for service. I noticed that there was a pool of fluid on the passenger side of my 2017 Rav 4 Hybrid. I brought my vehicle in on Saturday August 4/2018 for service. I was greeted immediately upon arrival. I waited about 5 minutes beside my car and was approached 3 times to acknowledge my wait time. Amanda apologized for the short delay and thoroughly informed me of the service time and possible cost in the event that the problem was not a manufacturer defect. She assured me that she would call me as soon as a diagnosis was made. She gave me her business card. When she called me later I was surprised that the problem was caused by leaves collecting in the blower motor fan. She said this was not considered to be a manufacturer defect however she would waive the $60 service fee for this one time. I have never had this issue with any vehicle I have owned in my 40 years of driving which why I was surprised at the cause. When my husband and I came to get our vehicle, Amanda graciously honoured my husband's request to have a service technician show him how this can happen and discuss how to prevent from happening again. The whole experience was very positive for us as first time Toyota owners. Amanda is to be commended for her excellent professional service and represents the company well! More

Good Services with Amanda Krug. Excellent customer experience with Amanda. She is a nice service advisor. Definitely, she understands clients' needs. Also, her suggestions are helpfu Excellent customer experience with Amanda. She is a nice service advisor. Definitely, she understands clients' needs. Also, her suggestions are helpful and truthful to customers. More

Professional and knowledgable advice from the service writer Quoted price and time was met or exceeded (time to perform the work was quicker). All staff very helpful and the service writer went the extra mile t Quoted price and time was met or exceeded (time to perform the work was quicker). All staff very helpful and the service writer went the extra mile to get the extra small item that I requested. More

Happy with my Toyota upgrade I worked with Frank Circelli and Toyota Tim at ToyotaTown London to pick out a 2018 Toyota Corolla LE, which was an upgrade from the used car I had pu I worked with Frank Circelli and Toyota Tim at ToyotaTown London to pick out a 2018 Toyota Corolla LE, which was an upgrade from the used car I had purchased three years before. Both were great to work with, and took lots of time with me for questions. Frank even offered to take the car through the car wash when I noticed a tiny speck of dirt on the door at pick up. Another great experience! More