Toyota on the Trail

My wife and I are in our 60s and were shopping for a smaller SUV that she would find easy to drive and park. We contacted the nearest Toyota dealership, Toyota On The Trail, to test dive a new Corolla C smaller SUV that she would find easy to drive and park. We contacted the nearest Toyota dealership, Toyota On The Trail, to test dive a new Corolla Cross. While we were there the salesperson gave us incorrect information about the options on the vehicle. In the showroom was a silver model “L” Cross with light grey interior which we liked and the salesperson told us that interior is only for the “Sonic Silver Metallic” exterior colour. Wrong. In fact the light grey interior is standard on the Cross L regardless of the exterior colour. The salesperson told us the base price of the Cross L AWD was $36,999. Wrong. The Toyota Canada website clearly shows the base price to be $32,683.94. Finally, we were told that all vehicles come with rain / wind deflectors on the top edge all four doors, door sill protection plates, and paint protection wrap on the hood, front fenders, door edges, and inside the door handle recess “for free”. We asked about ordering a vehicle to get one without all the add-ons and were told “all vehicles get those item”. Other dealerships don’t add these items and they certainly aren’t “free”. Next came the test drive. I don’t fault the salesperson for coming with us but the test drive he directed us on took us through a residential neighbourhood and I doubt our top speed ever exceeded 50 km/hour. More damning was that during the drive we went up a slight incline towards the Mount Pleasant Cemetary during which my wife had the accelerator pressed to the floor and the vehicle felt like it barely made it to up the incline. The vehicle felt so underpowered that she was happy the test drive was so short. Our experience with the Corolla Cross was so bad we started looking at other vehicles, however our thoughts kept coming back to the versatility and reliability of the Corolla Cross. After several weeks, we visited a different dealership located in a certain world famous mall where we took another Cross for a test drive. During that test drive, we were allowed to take the vehicle on both Whitemud Drive and the Anthony Henday ring road getting up to speeds over 100 km/hr. That Cross did not at all feel underpowered. Looking back, we suspect that Toyota On The Trail limited the length of the test drive because the driver was a woman and that they did something to the test drive vehicle to limit its power and speed. In summary: Their prices are higher than what is on the Toyota Canada website. Staff either don’t know or lie about options on the vehicles. Customers must accept unnecessary and unwanted optional equipment. Test drives are extremely limited in time, distance, power, and top speed (which may be related to sexism). Overall, I’d recommend avoiding Toyota On The Trail. If you’re looking for a Toyota dealership in Edmonton, I’d recommend the one in the big mall on the west side of the city. More

Book a service appointment for service 1 and tire swap. It went smoothly. Herman was of great help. It went smoothly. Herman was of great help. More

The service is pretty good, and they did it very quickly. Thanks a lot. I think I’ll come again Thanks a lot. I think I’ll come again More

Service was excellent and very fast, staff is vey knowledgable,they informed me every step,Sandeep was very helpful. Nice work . knowledgable,they informed me every step,Sandeep was very helpful. Nice work . More

The service was excellent. I had the car detailed and it is like brand new. I had the car detailed and it is like brand new. More

Always satisfied with the service and have never had any problems. All staff are cheerful. problems. All staff are cheerful. More

It took 6 hours for my servicing and when I messaged them about when it would be finished, I wouldn’t get an answer back. It’s been good every other time I’ve gone there, but this time, not so much. about when it would be finished, I wouldn’t get an answer back. It’s been good every other time I’ve gone there, but this time, not so much. More

Excellent service, friendly. They did a good job. Explaned well what has to be done . They did a good job. Explaned well what has to be done . More

Sales process was well organized. Staff was upfront with full disclosure of my car purchase experience. Staff was upfront with full disclosure of my car purchase experience. More

Service was efficient and the staff we very helpful. The video that they send to review your service is really appreciated. The video that they send to review your service is really appreciated. More