Toyota on the Trail

Con artists. Toyota on the Trail sold us a newer pre-owned Tacoma. Because of circumstance, we were heading out on holidays the next day. On our first day of holidays, we noticed the truck had power pre-owned Tacoma. Because of circumstance, we were heading out on holidays the next day. On our first day of holidays, we noticed the truck had power issues. Within a week, it had taken 2 tries to start multiple times. This trouble continued and immediately when we got back from holidays we drove the 6 hours to Edmonton to get it sorted. They cleared the codes and said they couldn’t find the problem. The trouble continued and became more consistent. 4 visits to our local dealership later, almost all of the cylinders are shot, which was the problem the whole time. If only they had looked under the hood a little deeper. Toyota on the trail will not cover it, or even talk to our local dealership. The local Toyota dealership is unimpressed, and Toyota Canada said Toyota on the Trail will be getting a stern warning, whatever that means. We feel we were intentionally swindled and are in the process of arbitration. Buyer beware of this dealership. More

I cannot thank Toyota on the trail enough for the excellent service and warm welcome. From the initial inquiry to picking up my vehicle I was provided friendly (very chill and non pushy) service and excellent service and warm welcome. From the initial inquiry to picking up my vehicle I was provided friendly (very chill and non pushy) service and information, clear quick communication and direct answers to all of my questions. If you are thinking about buying ANY vehicle consider the team here. I was assisted by Sandy and Raymond and they are spectacular. I will make the drive from Calgary to Edmonton for service like this any day. Thanks guys! More

Benny Singh is wonderful. He helped me to get the car I wanted, answered all my questions with lots of patience, and provided me with the information I needed to make an informed decision. wanted, answered all my questions with lots of patience, and provided me with the information I needed to make an informed decision. More

Do not buy from Toyota on the Trail! They sold us a used vehicle, only 4 years old, with broken air conditioning and 3 exhaust leaks, costing us extra money. They lied to us about the condition of the vehic vehicle, only 4 years old, with broken air conditioning and 3 exhaust leaks, costing us extra money. They lied to us about the condition of the vehicle and were very difficult to deal with More

ALL IN PRICING IS THE LAW IN ALBERTA.That means when an ALL IN PRICING IS THE LAW IN ALBERTA. That means when an AMVIC-licensed seller advertises the price of a vehicle it must include ALL fees and charg ALL IN PRICING IS THE LAW IN ALBERTA. That means when an AMVIC-licensed seller advertises the price of a vehicle it must include ALL fees and charges the seller intends to charge. The only fee that can be added to the advertised price is GST and any costs associated with financing. But seems these dealership doesnt follow the law. Added Anti theft fee, documentation and admin fee on their deal with me. When I mention the Law, they just dont mind and stop entertaining me.They better sell their cars to people that are not aware of the law. And when I requested Navdeep a copy of my Credit report after they made a hard check no Answer.Very frustrated! More

I had the best experience while purchasing my 4RUNNER. Raymond was fantastic informative and very professional. Kept me in the loop on my purchase thx Raymond was fantastic informative and very professional. Kept me in the loop on my purchase thx More

Most shady Toyota dealer in Alberta/ Canada. Avoid at all cost for sure!! Don't go to them, thay have worst customer service anh they will trick on you. cost for sure!! Don't go to them, thay have worst customer service anh they will trick on you. More

They worked for us! They brought prices down on packages and Made the payments work for us. Our salesman, Benny, also entertained our son which was really nice! and Made the payments work for us. Our salesman, Benny, also entertained our son which was really nice! More

I went there for first for oil change, they don't put sticker on my car for next service and washed my car in -10 and park outside my door rubbers and gas tank cover got Frozen, when I complain about thi sticker on my car for next service and washed my car in -10 and park outside my door rubbers and gas tank cover got Frozen, when I complain about this to their supervisor, NIGEL told me TWICE "Don't come back to our place again if you have any concern like this" More

if you like being RIPPED OFF, then this is a great choice, bought a used truck for 17000,put over 15000 in repairs in the first 2 mos,dealership's response was that I should have bought new,my mechani choice, bought a used truck for 17000,put over 15000 in repairs in the first 2 mos,dealership's response was that I should have bought new,my mechanic said the vehicle should have never been allowed to leave the lot,wouldn't recommend this dealership to anyone More