Toyota on the Trail

Absolutely terrible. We were given many promises from the salesman at the time of purchase, however once everything was signed and cheques were cashed he ghosted us for We were given many promises from the salesman at the time of purchase, however once everything was signed and cheques were cashed he ghosted us for three months when I would try to make contact about the accessories promised. Finally I made contact with the sales manager as I gave up try to get ahold of the salesman. It was the sales manager himself who came through on the promises and got everything done for us! He was great, the rest of the service was very disappointing. And when we finally did get it in to have everything installed they told us it would be a two hour job, it ended up taking over three hours and no contact was made with us to tell us how much longer it would be or why it was so long of a wait. Communication is very lacking at this dealership, we will never buy from them again. We've had wonderful service from West End Toyota so we will be going there in the future. More

Great service today. 1,2,3,4,5,6,7,8,9,10,11,12,13 1,2,3,4,5,6,7,8,9,10,11,12,13 More

I am really thankful to Toyota on the Trail for helping me to find my perfect vehicle. Our salesperson Mantinder was very attentive and knowledgeable. The entire team was so welcoming and friendly and they me to find my perfect vehicle. Our salesperson Mantinder was very attentive and knowledgeable. The entire team was so welcoming and friendly and they offered me the best deals for my first purchase. Bobby and his team helped me with great finance rate for my Toyota Camry. Amazing customer service from them. I highly recommend them to those who are in search of incredible car buying experience. More

Awesome service . Very friendly and accommodating. Not too long waiting time. Great service. Thank you Very friendly and accommodating. Not too long waiting time. Great service. Thank you More

Excellent Customer service, but a bit misleading on the internet posted price. They had already had items added to the car and add that to the price when purchasing. They call it an option, but it's not an internet posted price. They had already had items added to the car and add that to the price when purchasing. They call it an option, but it's not an option. You have to pay it, but that is not reflected on the original internet price. More

Wouldn't take my car anywhere else for a service. Quick,friendly and professional. Love the video they send me about my service. Quick,friendly and professional. Love the video they send me about my service. More

I like the video report sent to me. I also like the online booking system. I also like the online booking system. More

Good service and friendly employees. Clean store and nice brand new car displays ..thank you Clean store and nice brand new car displays ..thank you More

Immediate welcome at drive in checked service needs and did brake fluid and antifreeze. Was told brakes were close to worn down, but he did not try to upscale these. GreT! Service lady was so informative a did brake fluid and antifreeze. Was told brakes were close to worn down, but he did not try to upscale these. GreT! Service lady was so informative and we seniors were signed up for discount. Also a salesperson was helpful explaining price etc on the showroom Camry I am interested in. Can I sell privately my 2014 with only 124,000 km that you could “really” give me on trade in?? More