Toyota On the Park - Service Centre

I have 2 vehicles that I have had serviced at TOTP over the last couple of years and have been fortunate to have either Sameer Shivji or Sham Rattanshi as my service advisor each time. The customer servic the last couple of years and have been fortunate to have either Sameer Shivji or Sham Rattanshi as my service advisor each time. The customer service provided by each of them was exemplary. Every time I have had my vehicles serviced there, they have gone above and beyond what I would have expected from a service department. They always take the time and effort to explain in detail the recommended or required service and have always been able to answer any questions I have had. Sameer and Sham have been honest, friendly, professional and have ensured my satisfaction every time. Having this trust in a service advisor is extremely important to me. I have been to various dealerships over the years, but TOTP and in specific, the customer service and knowledge provided by Sameer and Sham have been by far the best I have experienced. More

Over the years past, I have had all my Toyota vehicles Over the years past, I have had all my Toyota vehicles serviced at a number of Toyota locations and concluded that the Toyota on the Park Service Ce Over the years past, I have had all my Toyota vehicles serviced at a number of Toyota locations and concluded that the Toyota on the Park Service Centre excels in quality of service, facilities, knowledgeable, helpful and courteous service staff namely Kasian Morota whom I have known from LawrenceToyota, Alisha Shaw, and Hon Ho who takes care of my sister's Toyota. We are always confident of the work done properly to our vehicles. Michael Nagata More

My experience at Toyota on The Park service can be summized in two words...Consistent Excellence. Having worked in the field of customer service in for over 10 years it is clear that the point of ser summized in two words...Consistent Excellence. Having worked in the field of customer service in for over 10 years it is clear that the point of service contacts that i have made through this dealership's service department has epitomize what has made Toyota a leader not only in the automobile industry but also in the area of customer service. As soon as you drive in you are greeted with a smile and extremely knowledgeable staff which as a customer totally puts your mind at ease and know that they speak from experience. More

Alisha always greets you with a smile and does her best to ensure that your car is fixed well and in a timely manner. Thank you! to ensure that your car is fixed well and in a timely manner. Thank you! More

Toyota On The Park offers excellent service at a reasonable price. The three service agents listed above, with whom I have been dealing since Toyota On The Park opened (and in the case of Kasian, g reasonable price. The three service agents listed above, with whom I have been dealing since Toyota On The Park opened (and in the case of Kasian, going back to Lawrence Park Toyota), have always offered exemplary service. For example, although I only see them two or three times a year, they always remember my name. Our two Toyotas are always serviced on time, and at a reasonable price. Toyota On The Park and its staff reflect the high quality of service that we have come to expect from Toyota generally. More

Did not do the required warranty work because you ran out of parts. Also left a piece of equipment(bar) in the front of vehicle. Could plan things better beforehand and clean up better afterwards. I will ret of parts. Also left a piece of equipment(bar) in the front of vehicle. Could plan things better beforehand and clean up better afterwards. I will return equipment left when you schedule my next visit.. More

I have been coming to Toyota on the Park for about 5 years. Mario Ng and his team are wonderful: professional, thorough, knowledgeable and friendly. Hon Ho, my service consultant, is very patient in an years. Mario Ng and his team are wonderful: professional, thorough, knowledgeable and friendly. Hon Ho, my service consultant, is very patient in answering my technical questions and explaining what needs to be done. He always checks with me first for my ok on a quote before proceeding with any work. Mario Ng is a very special person: kind, understanding and always goes the extra mile to resolve a concern or problem with my car. The camaraderie that I see with his staff and mutual respect is wonderful to see. When I pull into the service bay I know that my car is not viewed as "just another car to service or fix" but that there is a person who relies on that vehicle to be safe for them and their family and friends . My husband and I would not consider taking our car for service anywhere else. In fact, a big reason why we traded our Toyota Echo in for another Toyota (also purchased at Toyota on the Park) was our satisfaction with the service we have gotten to date at Toyota on the Park. More

very friendly service. Sameer was very helpful and informed. Price was competitive. Dealership was very efficient in completing work on time. Sameer kept us informed on progress. We were very happy informed. Price was competitive. Dealership was very efficient in completing work on time. Sameer kept us informed on progress. We were very happy with the excellent service we received from Sameer Shivji. More

This is a good dealership, we bought our highlander there a couple of years ago and have it serviced regularly. We recently dealt with Sameer who was informative, efficient and friendly. A pleasure to deal a couple of years ago and have it serviced regularly. We recently dealt with Sameer who was informative, efficient and friendly. A pleasure to deal with. More

I am a new customer at Toyota on the Park. I have dealt with Sameer from the start. He is always very friendly, polite and professional. He returns my calls prompty, explains the work required, and finds t with Sameer from the start. He is always very friendly, polite and professional. He returns my calls prompty, explains the work required, and finds the best prices. He is a pleasure to deal with. I feel I can trust his advice, which is extremely important for me as a customer. Sincerely, Kelly Ord More