Toyota On the Park - Service Centre

I have not always been happy with this dealership, but have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsi have always been treated professionally and with great respect by Hon Ho. Today his service was exemplary! He was gracious after accepting responsibility for mistakes made by others and listened to me attentively. In the end, he resolved my issues in a way that made me feel like the loyal, long-term customer that I am. Thank you, Hon. You are one of the best assets that the Toyota service department has! More

Alex is amazing! I look forward to going in to Toyota and working with him. He always explains everything extremely well and offers me lots of options. My Toyota is I look forward to going in to Toyota and working with him. He always explains everything extremely well and offers me lots of options. My Toyota is getting old but I feel like the continued partnership between Alex and I will see that my Toyota has many more years on the road. Thank you Alex and keep up the GREAT WORK! More

We have been buying Toyota cars for many, many years. But our latest experience when we had our car services was terrible. We bought Michelin tires in November 2019 and drove them for les than 18,000 km. But our latest experience when we had our car services was terrible. We bought Michelin tires in November 2019 and drove them for les than 18,000 km. They show weather cracks and need to be replaced. Since the Michelin warranty does not cover that we were offered 4 new tires ( labour and alignment) for $820 +HST. Also a corroded speaker cable was spliced (did not have such cable in stock to offer a new one) and charged us $465. As a sign of good will we would get $46 rebate for that work. Totally unacceptable. Good-by Toyota. Looking for another dealer, who values its customers and treats them fairly. Martina More

I went for my oil change and tire swap out, and the next day on my way to work I heard a sound on my tire side and took it back the dealership and they told me the shock and mount is Damage and I need a to day on my way to work I heard a sound on my tire side and took it back the dealership and they told me the shock and mount is Damage and I need a to change shock and mount for 1111+ tax and I told them everything was perfectly fine before they did the tire change and I’d there was any issue they would have let me know and they Blame me that I damage it ! Management is rude and unprofessional they give my car back with issues that comes with and they won’t take responsibility and they would charge me 1,066$ to fix things they caused ! Worst experience ever ! I would never go back to that place again ! More

Purchased two Venzas since 2009 and very satisfied with vehicle quality and dealership service. Same very helpful and professional service rep Alisha Shaw is a big part of the reason. vehicle quality and dealership service. Same very helpful and professional service rep Alisha Shaw is a big part of the reason. More

Excellent services, Zak is very professional and friendly, It is the best Toyota in Toronto. friendly, It is the best Toyota in Toronto. More

I have had a very bad experience with Toyota On The Park Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boot Service Department. Please stay away from this location, as Mario, the Service Manager is extremely rude and very unhelpful. In addition, Amanda Boother is highly unprofessional and extremely curt with customers. She often wears low cut blouses. I ask, is she actually selling service or herself to the customers. She has yelled at me many times and not willing to service my vehicle. She is highly unpleasant person to deal with. They decided to wash my car without informing me that there might be scratches on my car and that they would not be held responsible. I find this quite appalling. Again, I would urge everyone not to deal with this location, in particular with the Service Department, as all the technicians are extremely unprofessional and not helpful, including Jack, the Foreman. They claim that my car has no issues, whereas, there are issues with my car constantly. It constantly makes a lot of noise and the break does not work well. I have been complaining to them for nearly 5-months and they will not fix my car. When they changed my tires from Summer to Winter tires, they have done a very bad job purposely so that they will not service my vehicle again. The Service Manager contacted me today and told me that he is not willing to service my car ever again and emphasized that I should go to a different dealership, as he claimed that I was rude to his staff, whereas, they have been extremely rude to me for the last 5-months and have not been helpful to me at all. I hope this review will make everyone not to ever go to this location.. More

Neelam has helped me in the past few days during extended work on my car. She's excellent at listening, at going through any work orders in detail ensuring that everything is understood, and just generally g work on my car. She's excellent at listening, at going through any work orders in detail ensuring that everything is understood, and just generally goes out of her way to help. I think she is terrific and makes you feel like 'family' when you bring your car in for service. It's little wonder that I wouldn't consider going anywhere else. The whole team is sensational. More

This past year, I've had the good fortune to bring my car into Toyota on the Park's service department for accident repairs. Unbelievably great service and support. The staff is knowledgeable and attentive, into Toyota on the Park's service department for accident repairs. Unbelievably great service and support. The staff is knowledgeable and attentive, and the facility itself is a pleasure to visit. There is no other place that I would trust the care of my to other than the Service Manager, Mario Ng, and his staff. Highest recommendation! More