Toyota On the Park

Excellent All the staff were friendly and helpful, especially Peter D'Costa. He was always on time with appointments, explained clearly, answered all my questio All the staff were friendly and helpful, especially Peter D'Costa. He was always on time with appointments, explained clearly, answered all my questions. Best sales service I have ever encountered. I never felt rushed. Thank you Peter. Kevin and I are really enjoying our new (pre-owned) car. More

False Advertising!!! I bought my Rav4 from this dealership about a year ago. The sales person was very courteous, friendly, etc so I gave him a very high rating. Part of w I bought my Rav4 from this dealership about a year ago. The sales person was very courteous, friendly, etc so I gave him a very high rating. Part of what was included was a free 2 year maintenance package because of a promotion. He told me that the maintenance package was the best deal because of the savings. He gave me a Maintenance Menu that showed I could indeed save hundreds of dollars. Since then, I’ve only brought my vehicle in for the regular checks recommended every 8,000 kms. In January, less than ONE year after I bought my vehicle, I brought the car in for a regular check and was told that there’s a $500 limit on the maintenance package and that I had reached that limit. He told me that it would be impossible for me to reach 2 years with the $500 unless I skipped several maintenance checks! That was news to me! I’ve checked my Vehicle Purchase Agreement and it clearly states the 2 year Maintenance Package is included, no mention of a $500 limit or any limit whatsoever. I called my sales guy who said he wasn’t sure about the limit but said he’d talk to his manager and phone me back. He never called back. After a few weeks, I sent a reminder email. No response. Yesterday, I sent an email to the Sales Manager, Service Manager and General Manager. Still hoping that someone will get back to me. If there was a $500 limit on maintenance then that’s what they should have advertised and communicated to me, not 2 year free maintenance.! More

Excellent and quick service, great customer experience This is my first time at this dealership. I picked it because of the good reviews. I am very impressed by the excellent and friendly service. Alisha w This is my first time at this dealership. I picked it because of the good reviews. I am very impressed by the excellent and friendly service. Alisha was very helpful, knowledgeable and professional. When I called in Saturday afternoon on what happened to my Highlander, she pin-pointed immediately what needed to be done and made a repair appointment for me on Monday morning. When I dropped off the SUV, I was given a quote and was offered shuttle service to my office. An hour and a bit later Alisha called and informed me everything was done. Shuttle came and picked me up at the time I requested. The price was exactly as quoted. Besides having finished the required checking and alignment they also cleaned, polished and touched up a scratched area at the front bumper without extra charge. I also got a courtesy car wash. This is truly service with a smile. The big smile comes from the customer. I'm going to switch to this dealership for my future regular service. Thank you, Alisha and Toyota On The Park. Keep up the good work. More

sequioa purchase - great service All employees were very knowledgeable, friendly and patient. Entire purchasing experience was very positive. I had been shopping around at several ot All employees were very knowledgeable, friendly and patient. Entire purchasing experience was very positive. I had been shopping around at several other dealerships, and this was the most positive experience by far. More

5 star employee Emily recognized me from previous visits which made me comfortable. She is knowledgeable in her job and goes out of her way to get things done at a t Emily recognized me from previous visits which made me comfortable. She is knowledgeable in her job and goes out of her way to get things done at a timely matter. More

Great care My service advisor is Hon and he provides exceptional service. He is very attentive to details and conscientious. I am very confident of his recomme My service advisor is Hon and he provides exceptional service. He is very attentive to details and conscientious. I am very confident of his recommendations and that he only recommends changing parts that need changing. It is refreshing to find a trustworthy advisor. Glad to recommend. RK More

They are friendly, and they care :) This is my first time to buy a car and I'm very picky, particularly, when it comes customer service. I have been to many dealerships and spoken with m This is my first time to buy a car and I'm very picky, particularly, when it comes customer service. I have been to many dealerships and spoken with many reps. Ted (Jafarzadeh) was absolutely amazing. Hands down. He's friendly, approachable and professional. He just cares and you can tell he enjoys his work. To me, that made the difference in his customer service. It was also a pleasure working with Ali (Nikpour). I appreciate that he took the time to explain everything and he gave me great advice. He's very professional, knowledgeable and friendly. He didn't rush his work and made sure all bases were covered. Overall, from reception all the way to sealing the deal, I really had a great experience. I would purchase my next car at this dealership again. I was invited to write a review but honestly speaking, I would have done it anyway even if they hadn't asked me. The experience was just amazing and memorable for me since this my first car :) More

excellent knowledge about the cars He has a lots of knowledge about toyota cars and he was so very helpful to us and he gave us lots of deals within our budget that I loved most about h He has a lots of knowledge about toyota cars and he was so very helpful to us and he gave us lots of deals within our budget that I loved most about him I recommend everyone to him More

Friendly and Professional We were assisted by Irfan during our recent acquisition of a RAV4. Irfan was very friendly and yet very professional and detailed both before and aft We were assisted by Irfan during our recent acquisition of a RAV4. Irfan was very friendly and yet very professional and detailed both before and after the sale. Geat guy ! Thanks for your help and service ! More

Excellent experience Irfan was fully knowledgeable in answering our many questions with respect to the RAV4 and the dealership policies. Even though we were receiving an e Irfan was fully knowledgeable in answering our many questions with respect to the RAV4 and the dealership policies. Even though we were receiving an employee discount which would affect his earnings he treated us like any other customer. We fully enjoyed our experience with the test drive and the discussions of Toyota principles. More