Toyota On the Park

Best car experience ever We knew we were going to lease our third Corolla. The previous ones were from another dealership, but we were not happy with the experience there..the We knew we were going to lease our third Corolla. The previous ones were from another dealership, but we were not happy with the experience there..the atmosphere was high pressure and slightly sleazy. Fortunately we were referred to Toyota On The Park. Our experience was totally positive right from the moment we walked into the showroom. We were returning our leased vehicle 6 weeks early in order to take advantage of a promotion that ended at the end of 2016. Our first contact with the dealership was by email where the deals were mentioned without us asking. For comparison we visited our previous dealership to check out what they had to offer. The initial response from them did not include the 1% interest deduction that we knew was available. It was only after we mentioned the promotion that it was applied to our offer. At our previous dealer we were given lots of double talk about the paint job that would be needed and other issues..blah blah blah. This chatter resulted in our needing to have $1000 plus on delivery cover the repairs and 1st payment...but we already made our December payment so they would have received 2 payments in December. Note that we do not pay a downpayment when we lease. We were also given the line that "we are losing money on this transaction". Sure..we believed that?!?!?! We were able to see through this junk talk and said we would think about it and left. We had an appointment the next day Toyota On The Park. At Toyota On The Park, we were treated with respect, as if we were family. We told Matt what we were looking for and that is exactly what he priced for us. There was no need to haggle or be on the defensive. There was no double talk nor attempts to gouge us on the condition of the car (which really wasn't too bad). This car was being returned with very low mileage. We signed the deal and were to return in 2 days to pick up the new car. Jordin was the person who was prepping the car for pickup. I turned and looked at the coffee area where he was at the sink WASHING THE LICENCE PLATE!! He also straightened it. That just showed us that this dealership has a great respect for their product and their customers. All being well, we'll be back in 4 years! More

Great Experience I recently bought a Toyota Venza at Toyota On The Park - through Ted. The entire experience was very memorable for me and my family. Ted was very prof I recently bought a Toyota Venza at Toyota On The Park - through Ted. The entire experience was very memorable for me and my family. Ted was very professional, knowledgeable, truthful and helpful. Ted was genuinely interested in completing the sale as a win-win deal. When I went to the dealership, I never thought that I would buy a car in the next 2 hours. It was Ted's persistence and professional behavior along with his straightforwardness that helped in me in making a quick decision. I have already recommended Ted to my friends and will continue to do so. More

Informative and patient I had the pleasure of meeting Jordan at the dealership and explained I wanted to test drive a vehicle but did not live in the province. He took me on I had the pleasure of meeting Jordan at the dealership and explained I wanted to test drive a vehicle but did not live in the province. He took me on a test drive, answered all my questions and even followed up with me the next day to wish me a safe journey back to Victoria. He was a pleasure to talk with and very knowledgeable about the car and it's different trim packages. He gave great customer service and took the time to answer all my questions even though I was not going to purchase the car through that dealership. Classy guy and would recommend him in a heartbeat to my family and friends. Martha Ferguson, Victoria, BC. More

Alex & Kathy Campbell Pleased with customer service. At Toyota On The Park all the staff we dealt with were pleasant & professional. Conrad from finance explained & reviewed the finances & paperwor At Toyota On The Park all the staff we dealt with were pleasant & professional. Conrad from finance explained & reviewed the finances & paperwork thoroughly so we clearly understood. We were pleased with our sales person Mike Ghowsi's knowledge of his product and he took time to answer our many questions. He also went out of his way to find us a vehicle to view in the color we wanted.. More

Excellent customer service. Totally happy with purchase! We were completely happy with Toyota On The Park and we love our new (used) car! The price and trade-in value were excellent and the car is perfect, We were completely happy with Toyota On The Park and we love our new (used) car! The price and trade-in value were excellent and the car is perfect, just like brand new. Conrad Praamsma was superb to deal with in every way — so helpful, professional, knowledgable, courteous and attentive to detail. He really puts customer satisfaction first. Conrad and Peter D’Costa were both great to deal with! We have already referred friends to Toyota On The Park. Five stars! More

A pleasure to deal with. We had a great experience at Toyota on the park. Our interaction began via an online 3rd-Party enquiry proceeded by a prompt introductory call with Pe We had a great experience at Toyota on the park. Our interaction began via an online 3rd-Party enquiry proceeded by a prompt introductory call with Peter D'Costa followed by a Test Drive and Purchase meeting. We are very satisfied with overall experience we had at Toyota on the Park in purchasing our 2017 Highlander. Peter was very keen, informative and helpful during the negotiation process, promptly addressing any questions I had and made himself available to meet my fluctuating schedule. During the financing, Ali was equally informative and cordial. A pleasant experience overall! More

Do not go here! I must have gone in three times and each with a different family member and friend as i was looking to purchase a new car. Each time, we were not take I must have gone in three times and each with a different family member and friend as i was looking to purchase a new car. Each time, we were not taken seriously and most of the time no one approached us. We ended up buying at another dealership. More