Toyota On the Park

Weak customer service and professionalism This was my first and probably the last visit to Toyota on the Park. Trying my best to explain the situation below. I knew what car I wanted and I kn This was my first and probably the last visit to Toyota on the Park. Trying my best to explain the situation below. I knew what car I wanted and I knew what price I was going to pay. I was ok with walking out if we weren't to agree on the price. The sales person I dealt with, I think was unprofessional and gave me an impression that he had too many open ended conversations. He kept going back to what he wanted the price to be and not what I was offering. For example, I had gone into the dealership about two weeks ago to discuss this vehicle and I put an offer against the listed price, I was firm on what I wanted to pay so when it got declined I said sorry, can't pay any more than this and walked out the door. A week after I noticed that the dealer had reduced the listed price by $1000. I called the sales person and said, I see you have reduced the price and my offer will still stand ($16500 + HST + Licensing) if your manager agrees to it, give me a shout and will come down to finalize. He e-mailed me asking to give him a call. When I did, he said at your listed price he will definitely said no. So I said o.k. I will go up by 200 and make it $16700 plus taxes. He then said, I will ask him and call you back. He called me back to reconfirm the amount of my offer so I said, 16700. He then said, so here are the charges, 16700 + 399 (administration fees, covered some optional features) + HST and Licensing. After few e-mail conversations, I said I will be opting out of $399 as it was an optional charge and wasn't interested in those services (His e-mail confirmed that it was an optional service). He then said, can I have your work fax number so I can fax you the bill of sale? I said I rather come in personally to finalize. I then composed an e-mail asking to clarify the price I am paying which is 16700+HST and Licensing. He never e-mailed nor called. So, I called saying can you confirm the amount so my wife can make draft which I can bring along with me when I come see you tomorrow. Again, he said its the price we agreed on, I said fine. on the day of my meeting with him, I had called an hour before to confirm the time of the meeting, I asked again can you tell me what else I need to bring and can you confirm the price? he then said, just come down we have to go over some numbers and that's it. I said we shouldn't have to as numbers we already agreed on. He didn't respond. Upon my meeting with him, he said numbers are all mixed up here..I said what you mean? he said, you are saying one number the manager is assuming another number...I said this shouldn't have happened as I specifically asked you on 4 different occasions to confirm the price but you failed to do so. The lamest excuse I got was, I was driving....I said were you driving during all 5 e-mails you sent me? he said I will take the blame for it but manager can't agree to this price you are offering. I got really annoyed and said its between you and the manager to discuss, I am going to settle at this price and that is it. He finally came down and said, ok! if this is a cash deal, the manager agrees. Finally, the paper work was being done and I said, lets discuss the warranty I have on the car. I said I know it has got some manufacturers warranty left plus the Toyota Certified 20K or 1 year power train on a used vehicle, correct? he said no you don't get toyota certified at the price you are paying. I said why? he said because its costing us $650 to cover you for that and that's available at a listed price only. So, I said, its listed on your website that it will come with this extra warranty and plus you knew you had to honor that before you agreed to the price I bargained. He denied out right that he is not going to honour that. Which I thought was misleading and unprofessional. Over all my experience wasn't great and won't be recommending this dealership to anyone or at least not the same sales person, that's for sure. I wanted to purchase another car from them for my father later in the month but I will be looking elsewhere now. More

Purchase of 2013 Toyota Highlander My wife and I were very fortunate to meet Jure Rossini during our viewing and selecting of a new car at Toyota On The Park. Jure was very knowledgeabl My wife and I were very fortunate to meet Jure Rossini during our viewing and selecting of a new car at Toyota On The Park. Jure was very knowledgeable, friendly, went the extra mile to make sure we were satisfied with our decision to purchase a new car. He kept us abreast throughout the entire process and did an excellent job in making sure we were satisfied. I'm writing this review and I hope the management will actually read this and to know that they have an excellent employee on their team. I keep in touch with Jure even after the purchase with questions and he still makes himself available to assist. I'm honoured and humbled to call Jure as a friend now. You are the best my friend and I hope you get well compensated for your tremendous handwork and be recognized within the Toyota family. -Ralph More

Great service with Ted He is a nice guy. I was lucky to find this dealer and had the amazing experience to buy our family car with great service and price. He is a nice guy. I was lucky to find this dealer and had the amazing experience to buy our family car with great service and price. More

What a great experience!!!!! If you want to be treated properly this is the place to go! From the first hello from the receptionist to the signing of the deal...these folks cou If you want to be treated properly this is the place to go! From the first hello from the receptionist to the signing of the deal...these folks couldn't have been friendlier and more helpful. They made the whole experience enjoyable. What a gentleman Paul is...you just want to hug him. Nancy was a joy to work with to finalize the paperwork. Both very knowledgable and helpful. The showroom is modern and immaculate. Worth the drive across the city. I came away with a smile :) I will definitely be recommending them to my family and friends and going back here for my next vehicle. More

Car purchase Our experience was a very positive one. The personnel encountered were friendly, helpful and knowledgeable. Jure was quite accommodating and provided Our experience was a very positive one. The personnel encountered were friendly, helpful and knowledgeable. Jure was quite accommodating and provided ample information to facilitate our choice. We would highly recommend him to others. More

Great Service As Usual Staff are courteous, thoughtful, thorough and take time to explain service details clearly. I feel that I am valued and appreciated; like a special cu Staff are courteous, thoughtful, thorough and take time to explain service details clearly. I feel that I am valued and appreciated; like a special customer! More

Adam Lawson - empowered employee During a hectic day I was lucky to have Adam Lawson as my service consultant at Toyota On the Park, Toronto. I dropped my garage opener fob behind the During a hectic day I was lucky to have Adam Lawson as my service consultant at Toyota On the Park, Toronto. I dropped my garage opener fob behind the parking brake and below the utility bucket. My retrieval attempts were futile and I drove to Toyota. I was taken in right away, and Adam spoke with a few of his associates and came back with the news that I would need to leave the car 2.5 hours or I could book an appointment the following Thursday. As soon as Adam said this, he recognized the inconvenience and re-evaluated. He excused himself and after speaking with two others, got a technician to take a quick look. As a result of Adam's persistence, and taking control of the situation, I was out of there within 20 minutes... key fob in hand and a freshly washed car. Adam's customer service was exemplary, and I felt truly partnered. Congratulations to Toyota On the Park for fostering employee empowerment and for retaining the very motivated Adam. More

AMAZING! The customer service was really good, quality of work, friendliness, and price were also really good. Ted was very nice because he offered us some wat The customer service was really good, quality of work, friendliness, and price were also really good. Ted was very nice because he offered us some water and coffee. He was very helpful when it came to helping my family choose the right car,and he also gave us a good deal for the price of our new car. More

Thank you Ted, You Rock. Look forward to do business again.. I purchased my Toyota 4 Runner, which turned out to be a gorgeous car, Every bit of my research leading up to my decision was instantly rewarded when I purchased my Toyota 4 Runner, which turned out to be a gorgeous car, Every bit of my research leading up to my decision was instantly rewarded when I started to deal with Ted at "Toyota On the Park". From our first conversation over the phone when I was just and just inquiring about Toyota 4 Runner, to our latest, has exceeded my expectations of customer service and been truly remarkable. Ted 's attitude was all the time friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I could not be happier with my purchase. And guess what: I will be enthusiastically recommending Ted at "Toyota On the Park" to my contacts and friends. "Toyota On the Park", Thanks a million for being the company that you are and setting such a high standard. It really makes a giant difference. More

Camry 2014 Recently my wife and I bought a new Camry from Toyota On the Park. The people there are really nice and we had an enjoyable time there. I already had Recently my wife and I bought a new Camry from Toyota On the Park. The people there are really nice and we had an enjoyable time there. I already had an old Corolla and I was completely satisfied however I wanted to shift to a full size car for my family. I had a chance to have Mr Paul Baretto as my dealership who was recommended to me from somebody else. He is an honest and a very friendly person. He is very professional and knows technical details about vehicles. He was really patient to answer all my questions and concern regarding the new Camry and services across the country. He spent a lot time with us to help us choose the right vehicle, required options and suitable color. Thanks Toyota On the Park, Hossein More