Toyota On the Park

I initially visited this Toyota repair shop because the air conditioning gas in my car was depleted. During the inspection, they informed me that a wire under the car had been chewed by rodents and needed air conditioning gas in my car was depleted. During the inspection, they informed me that a wire under the car had been chewed by rodents and needed to be replaced. I ended up paying around $900 for the repair, which was entirely labor cost as there was no charge for the parts. After picking up my car, the engine warning light turned red. I brought my car back to the shop, and they claimed that the camshaft connect 3 wire had been chewed by wildlife and needed replacement. Despite there being no prior issues, they insisted on this repair, which cost me another $850 in labor fees, again with no parts cost. They then told me that the insulator under the hood needed replacing due to damage. With repeated claims of new issues, I refused further repairs and took my car home. Upon inspecting the car, I found damage under the hood that looked like it had been made with a screwdriver. Suspicious of their practices, I took my car to another repair shop. The new mechanics suggested that the damage appeared intentional, caused by someone using a screwdriver. Each visit to this Toyota repair shop resulted in a new issue costing nearly $900 in labor fees, without any parts costs. I believe this shop deliberately damaged my vehicle to charge exorbitant labor fees. Therefore, I do not recommend visiting this Toyota repair shop. Be very cautious, as they may intentionally damage your vehicle and charge you for repairs. More

My recent experience at Toyota on the park was no short of amazing! My car was in an accident and went under repair at an auto shop. After repairs, I was told I had an unrelated issue worth $4000 after my of amazing! My car was in an accident and went under repair at an auto shop. After repairs, I was told I had an unrelated issue worth $4000 after my car was brought for a diagnostic at Toyota which wouldn't be covered under insurance. Fortunately, I took my car to Toyota on the park and met Alishah Shah. She was considerate and gave me an immediate informal assessment. Upon inspection of my vehicle, she provided her advise and booked an appointment. The diagnostic result were no different from the initial assessment which was disappointing. 2 day later, I recieved a message from Alishah Shah letting me know she had dug further into the matter and that my repairs would be covered under warranty. I was super ecstatic and no longer under $4000. Needless to say, I was super grateful for Alishah Shah's customer experience to keep the customer happy and her due diligence to look in to the situation. Thank for all your support! More

March 2024 update - I was so impressed by how they helped me yesterday and how amazing they have always been since I have been a client that I came to make a review on Google and saw that I made one 6 years me yesterday and how amazing they have always been since I have been a client that I came to make a review on Google and saw that I made one 6 years ago. Let me say again --This is the service centre to use. Alisha who I mention below is now the Service Manager and that is NO SURPRISE.....Amanda is now my service agent and I can tell she has had the best training from the best people........Alisha - no matter how busy she is still has time to make me feel like a valued client. I trust her and her associates. They do not gouge me in pricing. They are always trying to find a way to discount things to make anything that needs to be done on ALL my Toyota vehicles affordable. Their standard of excellence is so high - I have never left unsatisfied!! Original Google Review: 2018 - When I bought my first Toyota from a dealership friend in Georgetown 2014 I had to find a place to service my vehicle closer to home. I tried the dealership at Toyota on the Park and I have never looked back. I have never been happier with their service and must say that my personal service consultant Alishah is the reason I now own ALL Toyotas for both my personal life and for my business needs. Toyota stands apart from other vehicles on many levels but if you dont have good service it can completely change everything. She was the deciding factor to change over all my vehicles to Toyotas. More

Paul is a first rate guy and we’ve worked with the him for over 20 years. A true champ and customer advocate. Highly recommend! for over 20 years. A true champ and customer advocate. Highly recommend! More

I had a fantastic experience working with Maureen Pormalejo during the purchase of my 2023 Highlander Hybrid Limited. Maureen's communication was exceptionally clear, and her positive attitude made t Pormalejo during the purchase of my 2023 Highlander Hybrid Limited. Maureen's communication was exceptionally clear, and her positive attitude made the entire process enjoyable. She was highly responsive, promptly addressing any questions or concerns I had. Additionally, the finance manager displayed great cooperation and friendliness, contributing to an overall smooth and pleasant transaction. I highly appreciate their professionalism and customer-oriented approach. More

Paul made buying my first vehicle an enjoyable and a fulfilling experience. Showed no hesitation on how great his professionalism was. Conversations were friendly, informative, and communicated very wel fulfilling experience. Showed no hesitation on how great his professionalism was. Conversations were friendly, informative, and communicated very well. He always made sure to follow up on any questions I had. Shoutout to Solomon from Finance for being the same level of professionalism, informative, and great communication too. More

Navid Maliki was our sales specialist. He was very friendly and helpful. I very much appreciate his professionalism and supportiveness. We had an overall great experience at Toyota On the He was very friendly and helpful. I very much appreciate his professionalism and supportiveness. We had an overall great experience at Toyota On the Park and highly recommend it to others. More

My family and I had the pleasure of working with Adel and Jason. They were both very professional, personable and accommodating. They made the whole process very easy! Thank you very much!! Jason. They were both very professional, personable and accommodating. They made the whole process very easy! Thank you very much!! More

Maureen was very helpful and friendly. Overall the experience was great, just when getting the car the person showing us how the car works (Ovidiu) didn't make us feel comfortable and wasn Overall the experience was great, just when getting the car the person showing us how the car works (Ovidiu) didn't make us feel comfortable and wasn't smiling at all! More