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Tower Chrysler Dodge Jeep Ram
Calgary, AB
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 735 reviews
June 21, 2016
Great experience overall. Non-pushy sales staff. Robert Wachter and Eddie Mansour are a rarity. They provided excellent service and exhibited integrity throughout the entire process. Price was negoti Robert Wachter and Eddie Mansour are a rarity. They provided excellent service and exhibited integrity throughout the entire process. Price was negotiated in a reasonable fashion. Excellent experience overall. More
by steve3559
Employees Worked With
Eddie Mansour, Robert Wachter
Helpful June 19, 2016
Great service Eldon was the sales consultant who handled my purchase. Service I received was great and professional. After some haggling, I went away with a deal I Eldon was the sales consultant who handled my purchase. Service I received was great and professional. After some haggling, I went away with a deal I considered satisfactory. More
by yemiyinka
Employees Worked With
Eddie Mansour, Eldon Lam, Jeff Huesken
June 18, 2016
Omitted major features to get a sale lack of concern after After giving our sales contacts three weeks to respond and make good on our expressed dissatisfaction with our two vehicle purchases from their lot, I After giving our sales contacts three weeks to respond and make good on our expressed dissatisfaction with our two vehicle purchases from their lot, I am publicly rating them so others know about their lack of concern for our true purchase experiences. Who knew a 2015 Jeep Liberty does not come standard with power locks? We didn't. Nor did anyone we have talked to as the common expectation of a modern-day vehicle is this is a standard feature, much like having a heater. But nor did our sales person point this out to us when we walked up to an unlocked vehicle for a test drive. We noticed it had manual windows, and were decidedly OK with that. We were focussed on how the vehicle handled and felt while driving. However, when we returned one week later to pick up our purchased vehicles, and I was hit with the realization that I had to key into it and awkwardly reach over all the seats to unlock three other doors for our family members, I immediately had buyers remorse. With two children aged 10 and 6, it didn't take long for us to see what a real inconvenience this is with remembering to lock the doors, and how difficult it is to unlock them from the inside from their little pull knobs. My children are very capable yet are unable to open these little knobs themselves. This proves to be the largest inconvenience every single time we get in our car. (Grrrrrrr.) Secondly, we bought two vehicles that day in hopes of getting a better deal, which we sort of did, but at our own expense. The 2014 Dodge Dart also lacks a major feature that we are dissatisfied with every time we get in the car on a nice day. We had no idea that of all the buttons and features the dashboard has, this 2014 model does not have air conditioning. When we test drove both cars it was a cold cloudy day, and again, they were unlocked when we approached them. My husband even explicitly said while driving the jeep that both vehicles we buy need to have air conditioning. This would've been the perfect opportunity to point out the Dodge dart doesn't have it. This second major omission of information is only the tip of the iceberg in the high-pressure sales experience they are trained to create when you visit this dealership. Buyer beware! They were so excited to make a two car deal that afternoon, there were times both the sales person and his manager filled our time to think and consider these options, with constant banter and pressured statements like "you know you want these cars." "These are great cars", "lower monthly payment", "just do it, just sign here!" This was pushy and annoying and created so much noise, we regret succumbing and making these purchases under those conditions. But worst of all, we presented them with our problems, (needing lower monthly payments for our family's tight budget) and they presented "solutions" but glazed over the facts that a 2015 vehicle does not have power locks for a young family, and a 2014 vehicle with all other modern features has no air conditioning. These omissions are major for our family and now we are left completely dissatisfied with both vehicles, wishing we just had our previous ones back. But the fact that we presented these concerns to the sales manager and after three weeks are not having our phone calls returned they clearly lack integrity and trustworthiness. If you are OK with this type of high-pressure, leave out critical facts, lack of the concern for your satisfaction, then this is the dealership for you! Oh and also to mention the finance person is equally unresponsive to follow up phone calls. He explicitly told us twice that the paperwork will be done in time for our former vehicles car payment to not come out of our account. But guess what? Two weeks after making the purchase, the car payment for the vehicle we sold them still came out of our account with the new car payments coming out to days later. We called them after one week to inform them of the double payment and were told to give it another week as a credit should automatically come through. Eight days later, the credit has not come through. I left a message for them to call back and have not heard anything. I suppose our business was appreciated and helped them meet their long weekend sales quota, but it all ends there. I genuinely hoped they would redeem themselves in giving them some time to make good somehow but clearly they have moved on to new sales and don't care about your customer experience and satisfaction. More
by Dissatisfied and Tower Doesn't Care
Employees Worked With
Eddie Mansour, Brent Whittaker, Kent S
June 11, 2016
Everyone was very happy and pleasant. Shane especially was very pleasant and accommodating. I was very happy that my vehicle was ready to pick up in less than a day. Even though we had o Shane especially was very pleasant and accommodating. I was very happy that my vehicle was ready to pick up in less than a day. Even though we had ordered the Shield package. Byron was excellent too. Even though one of us was missing some documentation I was able to get it to him later and he was understanding. Only one suggestion. As we were sitting talking it was tough to listen as the music in the showroom was too loud. It was a competition with the radio to speak. I liked what was playing but not appropriate for interacting with the public I feel. If no one is in the showroom trying to buy. Sure turn it up. There were at least 2 other customers in there at the time. More
by sarahrob
Employees Worked With
Shane U, Byron Ellett
June 09, 2016
Pleasant Experience We were extremely happy with everybody we dealt with during our truck buying experience. The entire team was very welcoming and respectful. A specia We were extremely happy with everybody we dealt with during our truck buying experience. The entire team was very welcoming and respectful. A special thanks goes out to Eldon L. for staying late to assist us, Eddie M. for closing the deal, and to Nels K. and Brent W. for everything they did to ensure we were completely satisfied. More
by M0ntana09
Employees Worked With
Eddie Mansour, Brent Whittaker, Eldon Lam, Nels Kelly
June 07, 2016
Quick and easy Drew got me a great price on the new car and a great price for my trade in. He was very helpful over the phone, which is the only reason I made the dr Drew got me a great price on the new car and a great price for my trade in. He was very helpful over the phone, which is the only reason I made the drive into Calgary. Drew stuck to his word, and there were no games. Great experience. Nels was very very good about my Credit. I have perfect credit, but there was a blip that was obviously an error. He was very courteous and helpful. Also, Brent was extremely helpful and fun to work with. More
by ec2008
Employees Worked With
Brent Whittaker, Drew Mann, Nels Kelly
June 07, 2016
Great service Thanks Sue, you helped me save some money on interest and found me a pretty cool brand new truck in the process. Best wishes Sue Thanks Sue, you helped me save some money on interest and found me a pretty cool brand new truck in the process. Best wishes Sue More
by Scott Maclean
Employees Worked With
Sue Davis
June 03, 2016
Very well Just got my Jeep Patriot here, Faruk is very helpful, as well as all the deal managers and other stuff. Very happy experience. Thanks all! Just got my Jeep Patriot here, Faruk is very helpful, as well as all the deal managers and other stuff. Very happy experience. Thanks all! More
by Ming
Employees Worked With
Faruk Pinar
June 02, 2016
Helpful, friendly, a good price. The dealer was not pushy and knew their product well. They were friendly and answered my questions without making me feel ignorant The vehicle was a The dealer was not pushy and knew their product well. They were friendly and answered my questions without making me feel ignorant The vehicle was a good price. More
by Journey
Employees Worked With
Aaron Kim, Jeff Huesken
June 01, 2016
amazing customers service , friendly , treated me well Amazing team, treatment well , always friendly with a big smile, Sue, faruk and also jonh was very helpful , also there is so many people I want to T Amazing team, treatment well , always friendly with a big smile, Sue, faruk and also jonh was very helpful , also there is so many people I want to Thanks to made me feel important as a customer, definitely I will come back, and I strongly recommend to visit tower chrysler . More
by soraya
Employees Worked With
John Assef, Sue Davis, Faruk Pinar
