Toronto Hyundai - Service Centre

Disappointed Check engine light appeared on my well maintained and low km 2012 Hyundai Sonata (bought as new, single owner). Did my homework by reading the OBD Check engine light appeared on my well maintained and low km 2012 Hyundai Sonata (bought as new, single owner). Did my homework by reading the OBD error code and researching the code online. There are literally dozens and dozens of posts linking this error code to a mass North American Hyundai recall related to a potential engine fire / engine knock sensor / sensor harness. Reasonably expected this be fixed under the above mass recall warranty. Right off the bat in my initial call to book an appointment with Toronto Hyundai I had to argue with their staff about my eligibility for this issue to be repaired under ANY recall warranty. Then I was also informed that I MUST pay diagnostic fee in any case, AND, as all my past recalls were already completed, they see "no reason" not to FULLY charge me for the repair ... This poor experience concluded my dealings with this "highly praised" dealership. Next I called another dealership, much closer to my home location, but one which does not advertise itslef as the "No. 1 Hyundai dealership in Ontario" (which I also got fooled by - see above), and could not be happier. They immediately acknowledged this is a familiar issue which IS related to a mass recall and informed me immediately that I will be taken care of promptly and at no charge to me whatsoever. I was booked for service on the morning after. All was completed within 2 hours, $0 charge, they even Ubered me on their expense two ways to my home. I really expected better from the "No. 1 Hyundai dealership in Ontario" . More

Toronto Hyundai service not the same as Hyundai Canada Hyundai Sales begs you to Rate them nothing less than 100% because they tell you they get a fail from Hyundai Canada. Sales person told me that the Hyundai Sales begs you to Rate them nothing less than 100% because they tell you they get a fail from Hyundai Canada. Sales person told me that they were getting a car from the Hyundai compound north of Toronto to purchase on a certain day but never had one, it was a scam to get me back in to sell me a car because I saw another dealership that had the car I wanted. I wasn't impressed as I just had a car accident and wrote off my car and could barely walk. What a waste of my time. I ended up waiting over a month for the imaginary car that they were bringing to me that day. I had several service appointments and I asked why they did a Fuel Injection service when it wasn't in the manual. They told me it was a mandatory service but it says optional. I went in for another service and I looked over the invoice when I went to pay and I was charged extra for several things that on their website says included in the price. You can look on Hyundai Canada's website for specific maintenance for your model. Hyundai Canada has no service 4 (most expensive service) but it's listed on Toronto Hyundai schedule and it says Hyundai Factory recommended minimum maintenance for all models! Toronto Hyundai has Coolant change at 48000km but my model does not need coolant change until 96000km. Also a basic service should not take 3 hours to perform. I had an issue with my car and found out online that there was a service campaign for my car issue. I took it into Toronto Hyundai and they told me no such campaign was for my car. While in for service that day I asked the mechanic about it and gave him the campaign number and he looked it up on his computer and sure enough he found it and upgraded my engine computer. Great technician. Do yourself a favor and go somewhere else for service and get your maintenance schedule from Hyundai Canada Website. More

Great Warranty Experience! I had to replace my engine, and it took me almost a month to repair it. Toronto Hyundai did their best to get approved my claim with Hyundai Canada. I I had to replace my engine, and it took me almost a month to repair it. Toronto Hyundai did their best to get approved my claim with Hyundai Canada. I did not have extended warranty warranty; thus, I was not able to get free rental more than 5 days. Other than that, everything was really great. I really appreciate for kindness the Service Manager who was very patient and pleasant with me. Thank you very much Hyundai Toronto. More