Tony Graham Toyota

TLDR: They ordered the wrong car and owned up to their mistake but provided minimal compensation in return for six months of wasted time. Almost six months ago, I ordered a Toyota RAV4 Plug-in Hybrid ( mistake but provided minimal compensation in return for six months of wasted time. Almost six months ago, I ordered a Toyota RAV4 Plug-in Hybrid (PHEV). I provided Parvir the build link from their website which shows the exact model I wanted and put $500 down for the order. In July, I received an update stating that the car should arrive between September 16-26. Everything looked good for the moment. August 16 I reached out asking for the VIN number or at least the more accurate date of the delivery. That was the day I got introduced to their AI assistant, “Emma”. Unfortunately, the AI was quite a frustration. It constantly sent unnecessary texts, first mentioning the wrong car (2025 XLE instead of the 2026 XSE). It included information in its responses I had told it about their people and it though I meant me (I told them they didn’t have to worry about working outside of their hours which a few messages later it said that "don’t worry about responding outside our hours") On September 22, I visited the dealership and was told my vehicle had arrived. I was asked to wire my down payment immediately so I could take delivery within a few days, which I did. The next day, I got the bill of sale and saw that $2,500 government rebate for plug-in hybrids was not included. When I asked about it, I was told that the rebate was applicable to plug-in hybrids, but I had ordered a regular hybrid. I provided the proof which included both the original email and link to the build on their website and the credit application which listed the car as a plug in hybrid the dealership did admit it was their mistake. Their solution? A $500 discount on an additional $2500 rust-proofing package. I was also told it could be several more months before the correct vehicle would arrive. Because I had been repeatedly told my vehicle was arriving and was even told it was on-site and nearly ready for pickup, I had already booked a non-refundable trip. I asked for a loaner or for them to cover a rental due to their error. They refused both. At that point, I decided to cancel the order entirely. The most frustrating part is that after nearly six months of waiting, I would have had my vehicle by now if the correct one had been ordered in the first place. Since I had to cancel my order they messaged me a few times. Originally inquiring about other cars again. Then telling me a manager would call me to discuss their failures. That was a week ago and several messages assuring me a manager would call. No call. At every turn they have failed and let me down. I cant recommend a place less than here. More

Hi, Tony Graham customer service was great. Shabir Farighi was excellent with the purchase of our new vehicle. The whole sales team was very professional. Shabir Farighi was excellent with the purchase of our new vehicle. The whole sales team was very professional. More

Went to dealer to pick up wipers for my Tacoma that I purchased at Tony Graham. After paying I went to showroom as I am interested in purchasing a new 4Runner and there was one on the floor. I stood in t purchased at Tony Graham. After paying I went to showroom as I am interested in purchasing a new 4Runner and there was one on the floor. I stood in the sales area for 15 minutes while a half dozen salespeople walked past me several times like I was invisible. A couple of them were also in their glass offices and saw me but did not come out to assist. Horrible experience and will take my business elsewhere going forward. More

Very pleased with the efficient and professional service provided by TG Toyota from Linda and Sam (manager). provided by TG Toyota from Linda and Sam (manager). More

We have recently purchased a vehicle at Tony Graham. That is in part thanks to Shabir Farighi the sales person who was most helpful in assisting us in respect of the purchase, he was informative and pat That is in part thanks to Shabir Farighi the sales person who was most helpful in assisting us in respect of the purchase, he was informative and patient throughout the purchase. More

Henry and Mahdi made a super amazing sales team that had me smiling from ear to ear through the whole process of purchasing my first vehicle! Incredibly knowledgeable about the vehicle I was purchasing and me smiling from ear to ear through the whole process of purchasing my first vehicle! Incredibly knowledgeable about the vehicle I was purchasing and it wasn’t even a Toyota! Would recommend 100/100 1000%!!! Tony Graham Toyota and their wonderful sales team should be visited by all!! Keep up the great work! Special shout out to Jason, for adding a cherry on top of the deal last minute. You can’t go wrong dealing with anyone from their wonderful staff and sales associates. More

I’m extremely disappointed and upset with the behavior and attitude of the service department. The staff were impolite and showed a lack of responsibility toward the customer and attitude of the service department. The staff were impolite and showed a lack of responsibility toward the customer More

I am excited to pick up my Sienna today, with the help from Luis Martines. He helped me to set up the vehicle. We also met the owner of the dealership at the end. I will highly recommend Luis, who is real from Luis Martines. He helped me to set up the vehicle. We also met the owner of the dealership at the end. I will highly recommend Luis, who is really helpful and patient. More

Very pleased w the efficient and professional service provided by TG Toyota. Was in and out in less than 45 min. provided by TG Toyota. Was in and out in less than 45 min. More

Love this dealership. They service my reliable 2015 Toyota Corolla so well. And our purchase of a new (to us) 2016 Toyota was so well done. Malik Ibrahim, our salesper They service my reliable 2015 Toyota Corolla so well. And our purchase of a new (to us) 2016 Toyota was so well done. Malik Ibrahim, our salesperson was friendly, knowledgeable and went the extra mile for us to get the car when we needed it. Car was clean, and we knew it was safe because of their inspection and safety protocols. They fixed a minor issue for us post sale, and were so polite and helpful. Have been a customer here for over ten years, and I no longer shop around. It is rare to have a place where you feel trust. More