Tony Graham Kanata Toyota

Bought new car with defective features - Donna & Jack R. I have been dealing with this dealership for 6 years and was always very happy with the service. In Oct. 2017, my wife and I purchased a 2018 Camry XS I have been dealing with this dealership for 6 years and was always very happy with the service. In Oct. 2017, my wife and I purchased a 2018 Camry XSE. During the negotiations, the salesman went over all the new features of the car. We bought the car and three weeks later took delivery. At the time of delivery, the salesman mentioned that the GPS would have to be paired with my wife's cellphone. When I questioned this statement, he went on to explain that the GPS system ran through her cellphone using it's data. I was incredulous and questioned the logic of having to pay for cellphone data when using the GPS. He then called one of the managers over to explain that he had driven a similar car to Toronto days earlier and had used the GPS system and it required minimal data. I told the salesman at this time that if I had known about this system at the time, I would not have purchased this model. For weeks and months, my wife tried to use the GPS and it would never connect. After several texts and calls to the salesman, we were told that a fix was in the making. I then contacted Toyota Canada and told that this was not a common problem and they would contact Tony Graham to rectify the situation. After several days and no response from anyone, my wife found an article on the internet where Toyota was saying that this problem was with all XSE and Sienna. They had been working to rectify the situation for weeks. I requested a meeting with the general manager. I met with the sales manager and general manager who appeared quite concerned and offered to do the impossible if I wanted to get another car with an embedded GPS system. After trying to negotiate with the sales manager because I thought the difference in cash required to make a new deal was too much, my complaint has been dropped like a hot potato. I tried calling the general manager and left a message but he did not call me back. Two calls to Toyota Canada have produced no results and no return calls. Awaiting possible call back after my third call. I am really disappointed with the way Tony Graham Toyota Kanata has handled this transaction. I feel I was misled and then expected to pay way too much for having believed their salespeople and managers. I have purchased 3 cars from Tony Graham in the last 6 years but do not plan to ever purchase from them again because of this situation. More

Great Salesman This is my second vehicle that I have purchased from Kanata Toyota. Both times, I have dealt with salesmen who were friendly, helpful and easy going This is my second vehicle that I have purchased from Kanata Toyota. Both times, I have dealt with salesmen who were friendly, helpful and easy going which made the process less aggressive. More

Above and beyond I had an intermittent problem with my front washer nozzles as they were not spraying in the cold weather. I went in without an appointment. Lindsay, I had an intermittent problem with my front washer nozzles as they were not spraying in the cold weather. I went in without an appointment. Lindsay, the advisor, took my car in immediately after I told her that I have been using winter fluid for the last two fill ups. I had to wait because the technicians were on lunch and she apologized for that. It took a few hours to figure out the problem. They said it was the check valve but I would have to come back when the part comes in. Then they came back and told me that they will take it from one of the new cars so I don't have to come back. They replaced the check valve but when tested, it did not fix it. Eric, the foreman, was persistent enough to continue to track the problem to a kinked line. I wish to thank Lindsay for validating my car problem and treating it like a serious safety issue. She has excellent people skills, showing empathy and giving clear explanations on what was happening throughout the process. I also wish to thank Eric for going the extra mile in isolating the problem. He could have just ordered another washer fluid pump but that may not have fixed the problem. More

Brand new to Toyota Reached the end of my lease on a Chevy Sonic and the original dealer didn't want to make the deal that I wanted. I went down the road to Kanata Toyota Reached the end of my lease on a Chevy Sonic and the original dealer didn't want to make the deal that I wanted. I went down the road to Kanata Toyota and was met with friendly, knowledgeable staff that made the car purchasing experience a breeze. They were able to arrange a credit on my purchase to offset the mileage overage on my lease AND they paid for a rental vehicle for the time period between dropping off my leased vehicle and pickup of my new Toyota. More

Professional, friendly, knowledgeable I was very impressed with the help Taylor provided in choosing our next vehicle. The facility is top notch and everyone appears very tuned into the c I was very impressed with the help Taylor provided in choosing our next vehicle. The facility is top notch and everyone appears very tuned into the customer here. I've dealt with many dealerships over the years and Kanata Toyota is the best so far! We also love our new RAV4! More

Kanata Toyota This is my second buy from this dealership and I will be back. The staff was so helpful, without being pushy. They really listened to my needs and t This is my second buy from this dealership and I will be back. The staff was so helpful, without being pushy. They really listened to my needs and took a lot of time with me. More

Great service nice welcoming. Friendly environment. Would absolutely go back to buy an other vehicle. Glad I purchase my SUV there. Great prices on used vehicle. nice welcoming. Friendly environment. Would absolutely go back to buy an other vehicle. Glad I purchase my SUV there. Great prices on used vehicle. More

Purchase of a new 2018 Highlander We had done our research prior to arriving at the dealership. Our salesman was excellent and very well organized. He listened carefully to what we w We had done our research prior to arriving at the dealership. Our salesman was excellent and very well organized. He listened carefully to what we wanted and this translated in us getting a great vehicle in a great dealership. As always Toyota Kanata has very good service and is attentive to clients requirements. This in sales as in service. More