That Car Place

Within 15 minutes of leaving the dealership after picking up the F-150 we had just purchased from That Car Place, we immediately discovered and notified them of serious concerns with the brakes, tires, and t up the F-150 we had just purchased from That Car Place, we immediately discovered and notified them of serious concerns with the brakes, tires, and transmission. We had a mechanic inspect the truck the next day, and they found that 3 of the 4 calipers were bad and identified a major transmission issue. At first, we weren’t as concerned about the transmission because we were told it was covered under warranty. At the time of sale, we were provided with warranty information/pamphlet outlining the warranty coverage. However, when we contacted the warranty company, we were told no warranty had been registered and they had no records from the dealership, and that it was too late to add the warranty to the truck. Our attempts to resolve these issues became extremely frustrating, and our interactions with Sam were particularly hostile and made an already difficult situation much worse. After weeks of calls and emails, the dealership ultimately agreed to take the truck back and refund our purchase price. We do not recommend That Car Place. Based on our experience, we strongly urge buyers to have any vehicle independently inspected and verify any promised warranty directly with the warranty provider before purchasing. More

We bought an F150 from these people, and there was a rattling underneath that they told me it was wheel bearings, and I communicated to them that I felt that it was four-wheel-drive actuators, we brough rattling underneath that they told me it was wheel bearings, and I communicated to them that I felt that it was four-wheel-drive actuators, we brought it in three times for them to fix it still was rattling, , ended up taking it to my own Mechanic to find out it was exactly what I thought. It was the actuators, the whole experience with these people was negative. They don’t listen to you when you talk., And then they say they’ll take care of you, when in fact, they don’t! I was very unimpressed with their communication skills and now of course, very unimpressed with the vehicle that we bought we spent a lot of money for a piece of junk I would never recommend this company to anybody and if I could give it a negative star review I totally would. More

Riya Rashmawi of that car place London. fraudulently sold a boat to me last month claimed the engine was sound and winterized. It was cracked and painted on the engine block to cover the damage. I am ou sold a boat to me last month claimed the engine was sound and winterized. It was cracked and painted on the engine block to cover the damage. I am out 8k for a new motor More

Stress relieving service! In time of need for a new vehicle, we were just driving by and decided to pull in to see what was available on the lot. From that moment, to when we p In time of need for a new vehicle, we were just driving by and decided to pull in to see what was available on the lot. From that moment, to when we pulled out in our new Malibu, everything went perfect. I never felt pressured, they listened to all of my requirements and made sure we test drove the right cars to help us make the right decision. Everyone involved did everything possible to make this happen, and I couldn't be more grateful! Thank you!! More

MY NEW USED CAR I HAD A POSITIVE EXPERIENCE WHILE SHOPPING FOR A VEHICLE AT THAT CAR PLACE ON EXETER ROAD.I LOVE THIS CAR THE STAFF WAS A BIG HELP TO ME.ROBERT & KAL I HAD A POSITIVE EXPERIENCE WHILE SHOPPING FOR A VEHICLE AT THAT CAR PLACE ON EXETER ROAD.I LOVE THIS CAR THE STAFF WAS A BIG HELP TO ME.ROBERT & KAL WAS FANTASTIC TO DEAL WITH.I WOULD RECOMMEND ANYONE TO CHECK OUT THATCARPLACE. THEY WONT STEER YOU WRONG. More

Amazing Customer Service! Robert McCormick and Anya (Finance Manager) were both amazing to deal with. Robert is honest and makes excellent suggestions. I felt that he steered m Robert McCormick and Anya (Finance Manager) were both amazing to deal with. Robert is honest and makes excellent suggestions. I felt that he steered me in the right direction by asking questions to figure out which vehicle was best suited for me and my lifestyle. Anya is extremely helpful and answered the many questions I had about financing. They both delivered excellent customer service. I will definitely be back when I need a new vehicle! More

I was refused service because of how I looked I went in to purchase the used Nissan GT-R they had for sale and because of how I looked I was refused service, aswell as denied tge oppurtunity to te I went in to purchase the used Nissan GT-R they had for sale and because of how I looked I was refused service, aswell as denied tge oppurtunity to test drive because they assumed I couldnt afford the car. Awful experience, very judgemental people. More

Very Friendly Service I was in dire need of a vehicle and Robert and Anya helped me out tremendously. They were both very friendly, helpful and considerate to the situation I was in dire need of a vehicle and Robert and Anya helped me out tremendously. They were both very friendly, helpful and considerate to the situation I was in and helped finance me a really nice car for a decent price. I will definitely recommend and have already recommended That Car Place to several friends and family. More

Never was buying a car so much fun. Recently my husband and I purchased a nearly new used car at That Car Place in London, Ont. Robert McCormick our salesman was wonderful. He is a sea Recently my husband and I purchased a nearly new used car at That Car Place in London, Ont. Robert McCormick our salesman was wonderful. He is a seasoned professional, very informative but also warm and down to earth; with a great sense of humour. His co-worker Kyle did a great job going over the cars on the lot and setting up out test drive. Never was buying a used car so much fun. (Thanks Robert and Kyle.) Susan and Paul More

Friendly Helpful Service Several selections in my price range and found exactly what I needed at a great price. Staff is welcoming. Patiently answered all my questions during Several selections in my price range and found exactly what I needed at a great price. Staff is welcoming. Patiently answered all my questions during and after my purchase. All paperwork handled smoothly. Thanks you! More