Team Chrysler Jeep Dodge Ram

My husband & I just purchased a Jeep Wrangler from Team Chrysler. This is our 2nd purchase with this dealership. Our experiences have been excellent and we have freely recommended the dealership to ma Team Chrysler. This is our 2nd purchase with this dealership. Our experiences have been excellent and we have freely recommended the dealership to many friends, family and co-workers. Our current purchase experience involved a trade-in; we ran into a "glitch" at this end of the transaction but Joe & Rich were very professional and friendly while we ironed out the details and we came to an agreement which satisfied all! We would also like to mention Rob who explained extended warranties, coverages, reviewed bill of sale, etc.; he also offered exemplary customer service with his knowledge and professional friendly manner. Thank you boys...we will be back! More

My wife and I went to Team Chrysler to look for a used vehicle and received nothing but positive and friendly salespeople who found us a perfect vehicle for all our needs, at a price that was most satisf vehicle and received nothing but positive and friendly salespeople who found us a perfect vehicle for all our needs, at a price that was most satisfactory. I would highly recommend dealing with Salesperson Joe Albi for a positive experience. More

I arrived at this dealership wanting to trade my 2012 Chrysler car in for a Dodge Truck. My Salesman was Winston who I have dealt when I purchased the car and has ALWAYS gone the extra mile to help me o Chrysler car in for a Dodge Truck. My Salesman was Winston who I have dealt when I purchased the car and has ALWAYS gone the extra mile to help me out and advise me with my needs as his concern. From here I dealt with Brandon and Karl who assisted in the closing of the purchase. Some issues surfaced with the Truck that I contacted Mr. Bourk Boyd to help resolved. Mr. Boyd EXCEEDED my expectations and is definetly concerned with the customer and a "Man of his word." Mr. Boyd- owner stands behind his beliefs in customer service and his company. Thank You again Mr. Boyd. Your efforts will be remembered! I seen Neil and Shane in service.....These guys are great, they are honest, concerned. Neil Thanks for all of your efforts in getting the job done while I was there and for taking the time to care. Shane thanks for you friendliness, and for making sure I was a happy man before leaving. You guys were there for me and I really appreciate it. Thanks S. Jones More

Purchased a used minivan from Zain at Team - with trade in of our old CRV. Positives: -Zain and Moe were very friendly and personable. Zain is a very genuine person. Refreshingly, he breaks the "used in of our old CRV. Positives: -Zain and Moe were very friendly and personable. Zain is a very genuine person. Refreshingly, he breaks the "used car salesman" stereotype. -After some customer service concerns, Zain and Moe made sincere efforts to address my concerns and made efforts to restore my client experience. -What stood out most for customer service was the fact that Zain personally drove to my home to allow my husband to sign our closing documents. My husband had a broken leg and was unable to make the trip to the dealer a second time to close the deal. That was an outstanding gesture in my mind, and is the reason why I would recommend him to someone now. -We are truly satisfied with the vehicle we purchased. We feel we got a fair price, and it is a good product. I have been driving Honda vehicles for 15 years, this is my first domestic vehicle. Dodge has done a good job of creating a product that matches my needs at a competitive price point. Negatives: -Lack of clear communication to the client. Specifically, we were told during negotiations that the numbers presented were based on 4.99% financing. It was not until I got home and was reviewing my bill of sale that I noticed the rate I actually purchased at was 6.99%. This was not reviewed with me at the time of purchase. There was no explanation for this when we were closing the deal. Both my husband and I were quite upset, having been left with the feeling of being "bamboozled". We called Zain and we explained the finding to him. He seemed a little surprised and said he would check into it for us. He called back to explain that because of the overall amount of the loan being "low", the bank would only give us a 6.99% rate. I thanked him for the explanation, but expressed my disappointment that this had not been clearly explained to me at the time of relevance- when we were closing the deal. That is important information when you are negotiating a purchase of a used vehicle. Moe called me afterward, and reiterated the reason for the rate change. I explained my issue about lack of clear communication at the critical moment of "sealing the deal". Moe understood my concern, and made the gesture of lowering the cost of a 2 year extended warranty to compensate for the "extra" interest I would be paying. This was a fair offer. Unfortunately, I found another example of lack of communication when I went to pick up my vehicle and found the updated bill of sale. This showed the full amount for the extended warranty, with a new interest rate of 4.99%.. I enquired with Zain, who confirmed that since we had added the extended warranty, we were now eligible for the 4.99% rate as the overall amount of the loan had gone up just enough for the bank to offer the lower rate. Again, I had to "stumble" on this on the bill of sale. It wasn't as Moe had agreed the night before, but at the end of the day, we got the lower rate, and I guess it took us committing to a 2 year warranty "extra" to get it. Moe did not give us any discount on the warranty after all. No direct explanation, I had to guess, and eventually, Zain and I figured we didn't get the agreed discount because we ended up getting the 4.99% after all. Clear communication with your client is absolutely critical- especially in the business of dealing new and used vehicles. I need to trust my dealer, and this is the type of situation that completely shatters trust for me. -Negotiation process was not great. I really felt that the process they set up at Team disempowers the actual dealer, Zain. He seemed to have no authority to negotiate with me directly. He would take the offers back and forth to the "mystery negotiator" for approval etc. I negotiate daily in my job, and one of the key factors to a solid negotiation is building rapport and trust. I honestly didn't even know who I was negotiating with in this case. You should empower your dealer to make the deal themselves. Give him a range to work from and empower him to work the deal directly with me. I have never had this kind of experience in a negotiation before. If I had to call up someone at head office for every step of a negotiation in my job, I would look like a fool, and and no one I was negotiating with would take me seriously. I felt bad for Zain. This process does not empower him, and makes his clients lose their rapport/trust investment in him. Overall, I would recommend Team, but that is mostly because of the sincerity and genuine efforts Zain made to help me. I think there is a lot that could be easily coached back to the sales team, and I think a good look at the negotiation process they employ should be done. I didn't trust it, and I didn't like the way I felt as a client negotiating in this manner. I actually felt like I was dealing with the "banker" up in the booth playing that game "deal or no deal". That's not how a negotiation should go. I, the client, felt bad for Zain. He should have authority to negotiate directly. More

from my first phone call to MAGDY , and all the steps leading up to the final day we picked my sons new truck up . Magdy looked after us, kept in touch with us and in general was just a great guy . leading up to the final day we picked my sons new truck up . Magdy looked after us, kept in touch with us and in general was just a great guy . he gave us a fair price for a trade in and a great price on my sons new truck, when I asked him on the phone what shape the truck was in, he said great shape. when we came to look at it we were not disappointed! on the day we came in to pick up the new truck, everything was ready to go, plates on , interior cleaned and exterior washed. every detail was looked after for us by MAGDY. Also a very big thanks to Brandon who spent a lot of time organizing and searching to get my son a great deal on financing. once again he went above and beyond what any dealer would have done for us truly a great dealership. this will not be my last purchase from TEAM CHRYSLER. thanks to the great experience we had there. Ken and Eric Schildt. More

I have got to know Mr. Raulf over an email inquiry and I knew I want to work with him. Upfront, honest and professional. Definitely the right person in right position. knew I want to work with him. Upfront, honest and professional. Definitely the right person in right position. More

This is our third vehicle purchase with Team Chrysler and the reason that we keep coming back is the honesty of the sales staff and the professionalism of the entire team. I would like to thank Winston Shams the reason that we keep coming back is the honesty of the sales staff and the professionalism of the entire team. I would like to thank Winston Shamsudeen for starting the deal with a conversation and ending it with a smile, mine. He ensured that we got the vehicle that would make us happy and keep us that way for a few years to come. We would also like to thank Rajan Sabharwal in finance for his time spent to ensure that the deal would happen and on our terms. It was through his (and a number of others in the organization) efforts that we are now able to enjoy a fabulous 2014 Ram 1500 Sport. See you all again soon , Rod More

The reason we have given our rating above is because we were treated very well! Team Chrysler was very patient with us and our family!! They took into consideration our needs and price range. Thank you Te were treated very well! Team Chrysler was very patient with us and our family!! They took into consideration our needs and price range. Thank you Team Chrysler!!! Sincerely, Stewy & T Moore More

My family has now purchased 4 cars with Magdy. He has been very accommodating and patient with us when we are looking at our options. The dealership was very quick with processing the paperwork which was been very accommodating and patient with us when we are looking at our options. The dealership was very quick with processing the paperwork which was great because my husband and I were there with our infant son. More

Mr. Ralph Baboolal, Thank you for the out standing Mr. Ralph Baboolal, Thank you for the out standing service. I had a great shopping experience with you and Team Chrysler. You gave me a great pri Mr. Ralph Baboolal, Thank you for the out standing service. I had a great shopping experience with you and Team Chrysler. You gave me a great price on my Trade-In and a very aggressive pricing on my new Jeep. I will recommend you to everyone in my professional and social sphere. Sincerely, Varun Kanda More