Subaru of Lethbridge

Travis was great Travis and Dave were great. Made the purchase easy and enjoyable. Our issues lie with the service department. We were not informed there was a fee for Travis and Dave were great. Made the purchase easy and enjoyable. Our issues lie with the service department. We were not informed there was a fee for their 6 month check ups and were made to make an appointment 6 months in advance which we forgot due to life and kids. We weren't notified or reminded. More

Professional service! Travis was really to help us during the full process and we never felt any pressure. All the process was fast and professional as all the papers were Travis was really to help us during the full process and we never felt any pressure. All the process was fast and professional as all the papers were always ready and we didn't have to stay for hours with our little girl!! Travis did answer every questions we had. Thanks again! More

Best car purchasing experience! From the moment I walked in to the moment I purchased my Outback, I was extremely satisfied with the honest and efficient service I received. The afte From the moment I walked in to the moment I purchased my Outback, I was extremely satisfied with the honest and efficient service I received. The after purchase service is also fabulous. Travis is great! More

Friendly & Professional All the details that had to close the deal were dealt with in a friendly professional & expedient manner. Our 2015 Subaru is everything we expected - All the details that had to close the deal were dealt with in a friendly professional & expedient manner. Our 2015 Subaru is everything we expected - no shortcomings, no surprises! We'll definitely go back to this dealer in the event we need another vehicle - not sure when that'll happen as Subaru has reputation for high quality & long life. More

Outstanding Service The service was outstanding! Communications with all staff were clear, friendly and professional. They took us to get our registration and drove us to The service was outstanding! Communications with all staff were clear, friendly and professional. They took us to get our registration and drove us to drop off our rental vehicle so we could minimize our trips and drive away from the dealership hassle free. The team at Subaru of Lethbridge went above and beyond to ensure we had a smooth experience from beginning to end. Thank you for such a positive experience! More

Excellent, flexible, friendly The crew at Lethbridge are a fantastic team. After expressing interest in trading up to a used WRX that was on the lot, Joe and Johnny were nothing bu The crew at Lethbridge are a fantastic team. After expressing interest in trading up to a used WRX that was on the lot, Joe and Johnny were nothing but helpful, and never pushy. These guys love the brand and love the cars, and it shows. Huge thanks to Johnny for coming in unscheduled on a Saturday morning to arrange pickup. Dave was incredibly helpful and did an incredible job on his end. If you're buying a Subaru in Alberta, make the trip to Lethbridge. It will be worth it. I've been driving Subaru for 6 years now. I would always recommend the brand, and Subaru of Lethbridge is the only dealer I will recommend to friends. Subaru of Lethbridge takes the Subaru motto, 'Confidence in Motion', and makes sure you go confidently into your buying/leasing experience. More

Fantastic work The service department is a great team. From Chris and Jon to Trent in Parts to the fine techs in the back, there is great skill, and talent that is The service department is a great team. From Chris and Jon to Trent in Parts to the fine techs in the back, there is great skill, and talent that is shown with care on every customers vehicle. Highly recommended!!! More

Perfect experience. I told Travis what I was looking for, and the first car he showed me was a perfect fit (Subaru Legacy). However, I decided it was priced a bit beyond I told Travis what I was looking for, and the first car he showed me was a perfect fit (Subaru Legacy). However, I decided it was priced a bit beyond what I could afford, so he tried to reel in a Subaru trade with a lower price for me. Nibbles, but no catch. So Travis kept at it and found a Cadillac trade in at the right price for me. It fit my requirements quite well (I still wish we could have found a used Legacy at my price point, but there just weren't any on the market at this time). During the process, he also gave me courtesy shuttle service as needed. Travis and the rest of the staff were simply stellar. No demerit points anywhere. More

Very positive experience Our entire experience with the folks at Subaru of Lethbridge was very positive. From the time we arrived and were greeted by Dave Tamura in the parkin Our entire experience with the folks at Subaru of Lethbridge was very positive. From the time we arrived and were greeted by Dave Tamura in the parking lot until we signed the bill of sale we were treated personably, professionally, and respectfully. We were left to look through the inventory of vehicles as we requested and at no time felt in any way "pressured". I would say we had a conversation rather than a sales pitch. Our questions were answered and features of the vehicles related to our questions were presented. We were invited to test drive the vehicles to become familiar especially with the permanent all wheel drive feature. After the test drives we left to discuss things between ourselves. Again, there was no pressure to pick a car but rather an invitation to consider the Subaru along with the other makes we were considering. Needless to say, we chose a Subaru and sealed the deal during relaxed negotiations over price and throw-ins with Jared Ford and Dave Tamura. When we picked the Legacy up a few days later, Jonny Vo provided a thorough inservice and orientation. Jonny was as friendly and personable and knowledgeable as had been Dave and Jared. We left as very satisfied customers. As it turned out, Subaru Lethbridge was holding one of its customer orientations to the dealership and its departments and basics of auto care the next evening. The whole staff was there. Again a very positive and comfortable experience. It was good to meet the staff in service and parts who we will be dealing with in the future. Great idea. Congratulations and thanks to Luke Davis and his excellent team for making our buying experience so positive. More

Treasure of Honesty I asked Trent to order a set of RA flaps and it was supposed to be arrived in 1.5w as what I was told. I've waited for one month but no response so I I asked Trent to order a set of RA flaps and it was supposed to be arrived in 1.5w as what I was told. I've waited for one month but no response so I gave up waiting and had it installed in our local shop. I sent a courtesy email to let Trent know it. Trent then quickly emailed me back and apologized for their failures to notify me the arrival of the flaps and wished me enjoy the flaps. I admired his honesty and the way that he handled with mistakes by apologizing for them to his clients first, which is very rare in the vehicle business lately, at least not the ones I experiences in my town. I then emailed him to see whether he still had the set he ordered for me and if yes, I would like to buy that set as well as a holiday gift for my friend in bc. We quickly got the business done and I got the flaps next day. It was exactly what I expected. A brand new RA flaps in an unopened pack, which will be a good surprise gift for my friend. Sometimes things happen unexpectedly anyway. The way we handle with what happens decides who we really are. To be a decent human being or a devil, it is all about the choice in our heart. What Trent has inside his heart makes him the bright future of this country. His integrity has earned my respect and a business that was supposed to be gone. I am so glad that God guided me to know this young person through a test with unexpected mistakes. With his honesty and good heart, customers could always do business with him without worries, as all the unexpected things will be resolved properly and transparently. I highly recommend this young man to anyone who are looking for honest people to do business. More