Subaru of Calgary

exceptional service We recently were able to buy a forester suv , we had saved a long time to purchase our dream vehicle . We really lucked out on getting Ivan as our sal We recently were able to buy a forester suv , we had saved a long time to purchase our dream vehicle . We really lucked out on getting Ivan as our sales person .He really went the extra mile in explaining how everything works and assured us we could call him at any time to help us out as we are technologically challenged, we are doing better but Ivan phones and checks with us once a week to make sure we know what we are doing ,,he was TRUE to his word ,We feel we are in good hands with this dealer and do highly recommend it to anyone .We met the mechanics and financial people and found them at.great.Thanks ,satisfied customers ,,,,Judy and Lorne More

An oddly great experience I came into the dealership preparing myself for the usual sales pitch, and had done my research before hand to be sure I wasn't going to get the wool I came into the dealership preparing myself for the usual sales pitch, and had done my research before hand to be sure I wasn't going to get the wool pulled over my eyes. It turned out I didn't need to be quite so cautious as the salesman I ended up dealing with, Ivan Tjan, was extremely friendly and open to having a two-way conversation throughout the whole process. At no point in time was I pressured or bullied into making a decision, and I left the dealership feeling very pleased with my purchase. Thank you for making my experience an enjoyable one! More

Looking to test drive an Outback We came into the dealership today to test drive a Subaru Outback. We have done a to of research and have nailed down the top 3 cars that we were inte We came into the dealership today to test drive a Subaru Outback. We have done a to of research and have nailed down the top 3 cars that we were interested in. We walked around the lot to see which colors and models they had available and after 20 min or so outside, we decided to wander in to find someone as no one had come outside to greet us. Granted it's not the warmest day, but you do live in Canada. If your customers can stand outside, so can you. We walked into the dealership and two older gentleman were sitting at their desks and didn't even bother to lift their heads. We walked over to a booth that had some written information about the car we were looking at, and still no one came to speak with us. I looked over and Jaime sat at his desk with 3 other employees, who were chatting and didn't once even look at us or get up off their chairs to come and speak with us. We stood in their showroom for 10-15 min before we finally decided that we would not spend $30,000 on a car from a dealership where their employees couldn't even be bothered to say hi, welcome us, or heaven forbid - get up off their seat. It wasn't until we decided to leave and tossed the pamphlets on an empty desk and had opened the door to leave, that one of the four employees said hello. I asked for a managers business card and he asked if there was something that he could help us with - I said no not now. But you could have during the 20 min we walked around your lot and the 15 min we stood in your showroom. He asked us to wait and then brought Ken Woo (the Sales Manager) over to speak with us, what a joke. Instead of apologizing, he immediately asked us what car we wanted to look at. Typical salesman attitude, to think after the incredibly poor level of service that trying to sell us on something instead of apologizing was a good move. Obviously Mr. Woo and his team don't need to sell any cars, or make a living - they must be doing much better than the rest of Calgary. You'd think especially in this economy, that you would try a little harder to do the very basics of your job. We had previously gone to Centaur Subaru and had already received the same poor service. Only after that I said it was ridiculous for 4 salesman to be sitting at a desk texting or whatever it was that they were doing instead of working did he then sort of apologize. When I tossed his card on the window sill on our way out, he said "don't you want my card" - are you serious? I responded that he was standing right in front of me and if he wasn't able to respond with any kind of customer service while we were there, then it would obviously be worthless to follow up via email. We went around the corner to Barlow Motors and received immediate great service. Even got out to test drive the same Outback we were looking at, at Subaru. More

Great experience Loman was very professional during the whole process of our Subaru purchasing, from test drive to close the deal and pick up our new vehicle. My wife Loman was very professional during the whole process of our Subaru purchasing, from test drive to close the deal and pick up our new vehicle. My wife and I are very impressed by his knowledge and kindness. He is able to address all our concerns and help us deciding the right vehicle to purchase. I would definitely recommend Loman Edwards to anyone who is planning to buy Subaru. More

Poor salesmanship, prepare to wait around It was pretty painful to deal with these guys. I was always waiting around for the employees even when we had an agreed upon time. There is never anyo It was pretty painful to deal with these guys. I was always waiting around for the employees even when we had an agreed upon time. There is never anyone at the front reception and it took a while for an employee to come up and ask me if I needed assistance. After meeting with the dealer I had to wait around to test drive. During the test drive the dealer didn't know the vehicle and I had to essentially pry information out of them to learn about the car (and they had to pull out their phone to find out). My biggest complaint is that I had emailed back and forth about price and we had come to an agreement for a price with all taxes and fees included. I confirmed that I was intending on financing. The dealer either glossed over this or tried to use a bait and switch tactic because when I got their they informed me the price was with a cash incentive thrown in. They came back with a price that was higher and didn't include taxes or fees. Overall it would have been a few thousand dollars more than the agreed upon price and higher than what is listed online. They didn't even produce a price breakdown. Definitely felt like they were trying to swindle me and I don't enjoy having my time wasted. The one positive note was that the dealer was fairly friendly. More

First dealer positive review! I went to the dealer with my wife and motherinlaw, with the usual feeling of dread. Unless you've lived under a rock your whole life, you know that g I went to the dealer with my wife and motherinlaw, with the usual feeling of dread. Unless you've lived under a rock your whole life, you know that going into the den of thieves to try and get a fair deal, is no picnic. Not here. I had done my research, so we knew what we wanted. We walked around the lot - unasaulted, and looked for the model we wanted. We found a few, so we went inside. Met a nice young guy, told him what we wanted. He presented what was on his computer. We made a fair offer. He brought out the sales manager and introduced us. I thought this is where it was going to get annoying, but nope. They agreed. Done. That's it. No bs. No drama. No lies. Thank you Subaru Calgary Thank you salesman Chris Tangcoy, and sales manager Ken Woo! More

Vehicle Purchase Welcomed to the dealership and excellent talks with our salesman, Nathan Gawin and with Derrick Koch in Management. Agreed on a price and made the p Welcomed to the dealership and excellent talks with our salesman, Nathan Gawin and with Derrick Koch in Management. Agreed on a price and made the purchase. Treated very well by all staff that we had dealings with. Thank you. More

Awful Experience This was my first experience purchasing a (new to me) car. My sales representative Trina was not very helpful, and seemed more concerned with upsellin This was my first experience purchasing a (new to me) car. My sales representative Trina was not very helpful, and seemed more concerned with upselling me than the car purchase itself. About a week later after the transaction was finished, I sent a couple email requests and followed up with a phone call to try and get the service records for my car. Despite many assurances, I still haven't received anything and I can't say I'm surprised. I definitely felt like just another target to hit, which was disheartening after the great reviews I'd read online. I love my car, but at the end of the day it's a Subaru I could have gotten at any other dealership and probably with better service. More

Great experience My experience at this dealership was wonderful. I sat with Loman Edwards, who really shows that he cares about the customer. He asked for what I felt My experience at this dealership was wonderful. I sat with Loman Edwards, who really shows that he cares about the customer. He asked for what I felt was important in a vehicle, while jotting down his own notes. I ended up having a very specific criteria to the vehicle that I was looking for, and Loman was very accommodating, and was happy to initiate a province wide search for me. Shortly after the deal, I left for vacation. Communication was frequent and I received regular updates by email. When my vehicle arrived, I was contacted immediately and I was able to go for pickup shortly after returning back from vacation. The delivery was really smooth right up until the end when the remote car starter failed to work. Loman did a wonderful job resolving the issue for me, but unfortunately in the end I was asked to drive to a separate nearby dealership where their contractor was working to have it looked for me instead. This process did take awhile, which is the only reasons I cannot give full 5 stars. However, I am comfortable recommending Loman to anyone interested in purchasing a Subaru. You can guarantee that you're in good hands with Loman. More

Exceptional service and outstanding customer care My experience at Subaru Calgary was one that I will never forget. The entire process was seamless and easy. Considering this was my first new car purc My experience at Subaru Calgary was one that I will never forget. The entire process was seamless and easy. Considering this was my first new car purchase, Loman made sure I was taken care of. Loman's consideration, professionalism and utmost attention was his number priority. Overall, I am very pleased with my purchase and would consider future business with Subaru Calgary. More