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Subaru of Calgary
Calgary, AB
860 Reviews
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860 Reviews of Subaru of Calgary
May 05, 2021
TL;DR Do not trust a verbal agreement or a "handshake deal". Get everything in writing. Take pictures of any pricing they show you, if they won't give you a copy. Don't put down a deposit until you have deal". Get everything in writing. Take pictures of any pricing they show you, if they won't give you a copy. Don't put down a deposit until you have a copy of the sale price in hand. This is a textbook example of why people don't like dealerships. Here is my experience: My salesman (Vu) and I agreed to a sale price which was $1500 above dealer cost. Did not get anything in writing with that figure (mistake #1). Got sent to the finance manager (Nisar), declined the add-ons he offered and said I would consider them later, put down a deposit for delivery two weeks later and went home. Still nothing in writing. Two days later, the finance manager sent me an email which showed a sale price $1600 above what we agreed. We go back and forth via email for 3 days and the salesman called me, trying to say there has been a misunderstanding and that the Admin fee and the Block Heater fee were not included in the price he showed me. I disagreed and sent a detailed email with what we agreed on and the simple math supporting it. Next I got a call from the sales manager (Giovanni), who was trying to argue about basic math to say that I am requesting a discount vs the negotiated price and make his profit less that $1500. I had to walk him through the math 4 times and he still stuck to his story. I begrudgingly agreed to a price which was $1900 above his dealer cost. This isn't McDonald's and they didn't spit on my onion rings, but I'm definitely left with a bitter taste in my mouth. More
by Constantine
Employees Worked With
Giovanni Girimonte, Nisar Khan, Vu Hoang
May 05, 2021
Ben was an absolute pleasure to deal with. He showed us several vehicle to help us find exactly what we were looking for. He was never pushy, and was completely honest. He really made the car buying proce several vehicle to help us find exactly what we were looking for. He was never pushy, and was completely honest. He really made the car buying process an enjoyable experience. We actually did not even end up buying a car from Subaru, only due to the available vehicles at the time. Knowing that we were comparing a few vehicles from different dealers, Ben still gave us his top notch service. He truly wanted us to end up happy with our vehicle whether it was a Subaru or not. He set the standard for vehicle sales and we will 100% return to him first for our next vehicle purchase. Keep up the great service Ben! More
by taylor_daum21
Employees Worked With
Ben Zimmerman
May 05, 2021
Tariq and Nisar where both very pleasant and accommodating. I found the experience very quick and easy, and felt satisfied by the services that I received. accommodating. I found the experience very quick and easy, and felt satisfied by the services that I received. More
by Jack
Employees Worked With
Tariq Bhatti, Nisar Khan
May 01, 2021
Both Ben and Nisar were a pleasure to deal with. They were professional, courteous and took the time and attention to explain things throughly to a 92 year old buyer. The team at Subaru are very attentiv were professional, courteous and took the time and attention to explain things throughly to a 92 year old buyer. The team at Subaru are very attentive and provide excellent customer service. More
by alval
Employees Worked With
Ben Zimmerman
April 30, 2021
Matt in sales was very helpful and always pleasant. John in Finance explained the paperwork in very straightforward terms. A very good experience with Subaru Calgary. in Finance explained the paperwork in very straightforward terms. A very good experience with Subaru Calgary. More
by rozam
Employees Worked With
Matt Painchaud
April 29, 2021
Both Ben and Nisar did amazing! From start to finish the process was very pleasant and easy to understand. Bens thorough understanding and explanation of our questions and concerns was greatly appreciated. process was very pleasant and easy to understand. Bens thorough understanding and explanation of our questions and concerns was greatly appreciated. Nisar's in depth understanding of the Finance portion was unmatched! Thanks guys! More
by Andrewmann403
Employees Worked With
Nisar Khan, Ben Zimmerman
April 22, 2021
I wish I had listened to the other negative reviews. We bought a Subaru from Calgary Subaru in October which was an experience in itself. Originally we were going to take it somewhere else for Service when bought a Subaru from Calgary Subaru in October which was an experience in itself. Originally we were going to take it somewhere else for Service when Tariq told us that we shouldnt because the first year of service was included and that it was standard. We agreed and he made the appointment, we brought it in for service and they had no record of that and instead charged us for the service. Very frustrating when you cannot trust those you do business with!! More
by marknewcruzelease
Employees Worked With
Tariq Bhatti, Nisar Khan
April 01, 2021
Great experience overall!Very nice, clean facility and Great experience overall! Very nice, clean facility and the dealership was very organized and made the process easy. Giovanni was very professional Great experience overall! Very nice, clean facility and the dealership was very organized and made the process easy. Giovanni was very professional and polite, we didn't fee pressured or rushed. He listened to us and what we wanted and the communication was clear. His expertise and knowledge was exactly what we needed. James had all our paperwork ready to go ... easy and painless. Great experience! More
by Paesano
Employees Worked With
Giovanni Girimonte, James Sivadas
March 31, 2021
Went to see Paul about a vehicle he was extremely rude. Condescending. Egotistical. Did not listen to anything we had to say. Laughed when asked questions. Condescending. Egotistical. Did not listen to anything we had to say. Laughed when asked questions. More
by Concernedcusty
Employees Worked With
Paul Dimakis
March 21, 2021
If you want someone who works with you, gives incredible customer service and is always willing to go the extra mile, then Ben at Subaru Calgary is the person you want to go see. We are so happy with our p customer service and is always willing to go the extra mile, then Ben at Subaru Calgary is the person you want to go see. We are so happy with our purchase and Ben made it possible. Awesome guy and very conscientious! We have purchased many vehicles, but Ben was truly number one! More
by Fiona
Employees Worked With
Ben Zimmerman
