Subaru of Calgary
Calgary, AB
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863 Reviews of Subaru of Calgary
Car is great and we loved it and people from Subaru from the Sales Advisor to Finance Manager are so professional and comfortable to work with. Godd job you guys! the Sales Advisor to Finance Manager are so professional and comfortable to work with. Godd job you guys! More
Detail-oriented, professional, and industrious; Nisar is the epitome of a congenial finance manager. He was quick with getting back to us regarding any of our questions—even on his day off! He also worked h the epitome of a congenial finance manager. He was quick with getting back to us regarding any of our questions—even on his day off! He also worked hard to ensure we got the best deal. We were extremely satisfied with our time at Subaru Calgary! More
Nisar was such a pleasure to work with. This man is extremely professional, quick, and friendly. As a first time car buyer, I wasn’t sure what to expect, but Nisar took good care of me and made my whol extremely professional, quick, and friendly. As a first time car buyer, I wasn’t sure what to expect, but Nisar took good care of me and made my whole experience enjoyable. Absolutely recommend him to anyone looking to purchase a car! More
TL;DR Do not trust a verbal agreement or a "handshake deal". Get everything in writing. Take pictures of any pricing they show you, if they won't give you a copy. Don't put down a deposit until you have deal". Get everything in writing. Take pictures of any pricing they show you, if they won't give you a copy. Don't put down a deposit until you have a copy of the sale price in hand. This is a textbook example of why people don't like dealerships. Here is my experience: My salesman (Vu) and I agreed to a sale price which was $1500 above dealer cost. Did not get anything in writing with that figure (mistake #1). Got sent to the finance manager (Nisar), declined the add-ons he offered and said I would consider them later, put down a deposit for delivery two weeks later and went home. Still nothing in writing. Two days later, the finance manager sent me an email which showed a sale price $1600 above what we agreed. We go back and forth via email for 3 days and the salesman called me, trying to say there has been a misunderstanding and that the Admin fee and the Block Heater fee were not included in the price he showed me. I disagreed and sent a detailed email with what we agreed on and the simple math supporting it. Next I got a call from the sales manager (Giovanni), who was trying to argue about basic math to say that I am requesting a discount vs the negotiated price and make his profit less that $1500. I had to walk him through the math 4 times and he still stuck to his story. I begrudgingly agreed to a price which was $1900 above his dealer cost. This isn't McDonald's and they didn't spit on my onion rings, but I'm definitely left with a bitter taste in my mouth. More
Ben was an absolute pleasure to deal with. He showed us several vehicle to help us find exactly what we were looking for. He was never pushy, and was completely honest. He really made the car buying proce several vehicle to help us find exactly what we were looking for. He was never pushy, and was completely honest. He really made the car buying process an enjoyable experience. We actually did not even end up buying a car from Subaru, only due to the available vehicles at the time. Knowing that we were comparing a few vehicles from different dealers, Ben still gave us his top notch service. He truly wanted us to end up happy with our vehicle whether it was a Subaru or not. He set the standard for vehicle sales and we will 100% return to him first for our next vehicle purchase. Keep up the great service Ben! More
Tariq and Nisar where both very pleasant and accommodating. I found the experience very quick and easy, and felt satisfied by the services that I received. accommodating. I found the experience very quick and easy, and felt satisfied by the services that I received. More
Both Ben and Nisar were a pleasure to deal with. They were professional, courteous and took the time and attention to explain things throughly to a 92 year old buyer. The team at Subaru are very attentiv were professional, courteous and took the time and attention to explain things throughly to a 92 year old buyer. The team at Subaru are very attentive and provide excellent customer service. More
Matt in sales was very helpful and always pleasant. John in Finance explained the paperwork in very straightforward terms. A very good experience with Subaru Calgary. in Finance explained the paperwork in very straightforward terms. A very good experience with Subaru Calgary. More
Both Ben and Nisar did amazing! From start to finish the process was very pleasant and easy to understand. Bens thorough understanding and explanation of our questions and concerns was greatly appreciated. process was very pleasant and easy to understand. Bens thorough understanding and explanation of our questions and concerns was greatly appreciated. Nisar's in depth understanding of the Finance portion was unmatched! Thanks guys! More
I wish I had listened to the other negative reviews. We bought a Subaru from Calgary Subaru in October which was an experience in itself. Originally we were going to take it somewhere else for Service when bought a Subaru from Calgary Subaru in October which was an experience in itself. Originally we were going to take it somewhere else for Service when Tariq told us that we shouldnt because the first year of service was included and that it was standard. We agreed and he made the appointment, we brought it in for service and they had no record of that and instead charged us for the service. Very frustrating when you cannot trust those you do business with!! More