Subaru Outaouais

Quite an unpleasant experience. Delivery time had Quite an unpleasant experience. Delivery time had been expected at two weeks after sale. Took over six. No follow-ups on their part. Calls request Quite an unpleasant experience. Delivery time had been expected at two weeks after sale. Took over six. No follow-ups on their part. Calls requesting status on delivery of vehicle not returned. I was disappointed when I couldn't even get a "We're sorry, but we're looking out for you." sort of thing. I can appreciate that sometimes there are some delays. But the dealership playing a passive role gave me the sense that they could care less. I also took the vehicle in for an oil change. The personnel was not very accomodating. I also suspect that they did nothing more than change the oil - where usually they will conduct a multi-point visual inspection. For instance, tire pressure. All four tires were off when I took it in (a kind of test to confirm my suspicions). I checked them as soon as I picked up the car and the pressure hadn't changed. I had also requested they check ratles and squeaks in some of the pilars and noise from the clutch pedal (the car was a few months old, after all). My observations were dismissed without them even taking a few minutes to look into them. They are all fairly minor details that give the overall negative experience. The salesman was nice, though. But then again, he's the one who stood to lose his commission. This might sound odd, but I'd be left feeling like it was all an incnvenience for them, or that they were doing me a favor by letting me do business with them. More