Stony Plain Chrysler Ltd

Horrible service department, service manager and overall management!! Do yourself a favor and avoid this dealership!! management!! Do yourself a favor and avoid this dealership!! More

We were sold a brand new Ram with damage on the bumper that was clearly from the cleaning solution that they’re using for cleaning the lights. First response was excellent as they made fairly fast arrange that was clearly from the cleaning solution that they’re using for cleaning the lights. First response was excellent as they made fairly fast arrangements to have it fixed. We took the truck in (overnight) and were told the next day it wasn’t fixed and our bumper was on order. Next the call comes that the bumper is there, so yet again we take the truck in (overnight), the next day they call and said the bumper was damaged. So the call comes the bumper is there so we take the truck in (overnight) and believe it or not they claim that yet again the shipped bumper was damaged. At this point, like anyone would be, we were extremely upset. They tell us they “understand” and in compensation the truck would be filled with gas and detailed. Well the truck just showed up, too dark outside to check the bumper but they were gracious enough to put 1/4 tank of fuel in it and leave it more dirty then when they took it. An absolute disgrace of a business! Once they make their sale, they’re done caring about their customers! Do your self a favour and shop else where More

Came in last week looking for a truck. Had such an amazing experience at Stony Plain Chrysler. Thank you for everything guys Had such an amazing experience at Stony Plain Chrysler. Thank you for everything guys More

Just wanted to thank the service department at Stony Plain Chrysler. Several weeks ago, I cleared the settings in the Uconnect radio in my 2020 Dodge Challenger R/T and wound up losing the Vehicle Us Plain Chrysler. Several weeks ago, I cleared the settings in the Uconnect radio in my 2020 Dodge Challenger R/T and wound up losing the Vehicle User Guide (and several other apps). I was in the Stony Plain area at the time and stopped by Stony Plain Chrysler. I went to the service department and talked to the shop foreman (Eddie). He disconnected the negative battery cable on the car to reset the radio. This didn't fix the issue so I talked to a service advisor (Nadine Lindahl) and she was able to get my car into the shop right away. A technician checked the radio - it needed to be reset and reconfigured. Nadine was great to deal with. Even though the shop was fully booked that day, she was able to get a technician to look at my car. The work was covered under warranty and there was no charge. Nadine even called a week later to follow up on the repair, which was great (and totally unexpected). More

Stony plain Chrysler replaced my engine on a 2019 ram 3500 at approximately 7000km they lifted cab off truck to change motor while doing this they failed to guide cab up properly and gauged my rad with t 3500 at approximately 7000km they lifted cab off truck to change motor while doing this they failed to guide cab up properly and gauged my rad with the fan blades the damage to the fins was on the inside of rad at the top of rad as well as the steel top part of rad the fins were bent downwards they refused to pay for it the damage could not have come from the top as there are shrouds/guards that prevent something from coming from top remember the fins were bent downwards precisely what would happen if the rad hit the fan when cab was lifted. $1700 paid to big rock Chrysler Hinton which confirmed the damage was caused by fan blades. Darrel told me to have a good life. Check reviews not the place to go. More

Non professional when they use a permanent market to do a deal. When you pick your vehicle it is not what you thought. deal. When you pick your vehicle it is not what you thought. More

When I bought my used caravan, and found out it had a bad converter and that the extended warranty I purchased didn't cover this, I proposed that they give me what I paid against another van on the lot. Nope converter and that the extended warranty I purchased didn't cover this, I proposed that they give me what I paid against another van on the lot. Nope, wouldn't consider nor even talk. I spoke to someone else at the dealership and they were going to talk internally and get back to me. I have heard nothing so i am led to believe, their is a sucker born every day and 2 waiting to take them. And this dealership does just that. I would walk rather than to deal there again. More

Purchased a used 2011 Grand Caravan, and was told the brakes needed to be done. This is a safety issue and should have been repaired. I was told it was just a used vehicle. brakes needed to be done. This is a safety issue and should have been repaired. I was told it was just a used vehicle. More

Purchased a used 2011 Grand Caravan, with 211000 KHMS. I was told it needed brakes and was fine with that. Two days later check engine light came on, they changer O2 sensors. Still engine light was on they was told it needed brakes and was fine with that. Two days later check engine light came on, they changer O2 sensors. Still engine light was on they now say Catalytic converter and that this wasn't covered by the extended warranty I purchased. I proposed they give me what I paid and I would buy a newer used van. They refused to even talk. Would not deal there again. More