St. James Volkswagen

Staff were courteous, professional, very knowledgeable and helpful. Thanks to sales rep Noah Salcedo who made the whole process was very pleasant and uncomplicated. From start to finish I experienced exc and helpful. Thanks to sales rep Noah Salcedo who made the whole process was very pleasant and uncomplicated. From start to finish I experienced excellent customer service. I have no hesitation in recommending St James VW. I bought a VW Taos 2022…..love it More

Alana Verhaeghe was my sales person and she was great! Very helpful and worked within my specifications. Very knowledgeable too! Love my car! Very helpful and worked within my specifications. Very knowledgeable too! Love my car! More

Fantastic friendly service from Sabbir Rahman our sales guy, no pressure, worked with us to get exactly what we were looking for. Highly recommend him. Dustin in finance was friendly prompt and efficient a guy, no pressure, worked with us to get exactly what we were looking for. Highly recommend him. Dustin in finance was friendly prompt and efficient at getting the paperwork completed. More

My vehicle was posted on Kijiji and Taylor reached out to take a look at it so that they may purchase it. Jesse the “used sales manager” was in contact on Saturday with an offer and I informed him i wanted o take a look at it so that they may purchase it. Jesse the “used sales manager” was in contact on Saturday with an offer and I informed him i wanted only my asking price for it. Jesse informed me he would text me/call within the end of the day saturday, all sounded great from there but I was left with no email or text that saturday. I sent an email Monday morning and he informed me he was still working out the numbers and getting in contact with the dealership that wanted my vehicle, it is now Wednesday and I had to send ANOTHER email asking what is going on. Finally, i get a reply saying and I QUOTE “ Hey Alexis, Sorry for the delay! I have yet to manage to re secure that money. I’m sorry I am out”. Absolutely had no communication or even sent me an email to let me know they have decided to back out. I missed out on potential buyers while waiting on Jesse. My family and I are very well known in this industry and cannot believe the type of communication and care that was givin throughout this whole situation. Taylor was overall super great. More

One simple email inquiry about a car led to seven harassing, aggressive texts, calls and emails trying to sell me----in one day. When I said STOP and blocked, They used an alternate number. It took t harassing, aggressive texts, calls and emails trying to sell me----in one day. When I said STOP and blocked, They used an alternate number. It took telling them I was calling police call to make them stop. More

Our salesperson Noah Salcedo was very informative and helpful. I would highly recommend him as sales representative to deal with.During the finalizing of the paperwork to complete the sale there were som helpful. I would highly recommend him as sales representative to deal with.During the finalizing of the paperwork to complete the sale there were some minor issues that were resolved to our satisfaction quickly by management.Would recommend St.James Volkswagen if you were considering a vehicle purchase More

Service is truly terrible. Especially Monty . He is one of the rudest people I have dealt with. I have had had nothing but issues with my vehicle and unfortunately had to deal with service as too often. I of the rudest people I have dealt with. I have had had nothing but issues with my vehicle and unfortunately had to deal with service as too often. I live 200 km from the dealership so each time I have to get service I have to take an entire day off of work to drop it off. I have had to take so much holiday time off for service. After almost weekly calls that I had to take my car in for inspection, I made an appointment to take it in. My wife and I booked a day off and took the car in, I was met by Monty which the first thing he said was there was only one person allowed in due to Covid restrictions and if there was an issue I could reschedule an appointment (take another day each of precious holiday time each). I said it was okay but I would need a shuttle for us. He told me they couldn’t shuttle both of us. I had to cancel the appointment and waste, yet again, 2 holiday says and 4 hours of driving. They never mentioned anything about only one person when I booked the appointment. What a terrible service department, and overall owner’s experience. The service manager Ron is good though. Avoid this place. More

Excellent buying experience for new car buyer. I accompanied my daughter to buy a used car and we had an excellent experience. Michael was honest and went beyond to make sure we were comfortable wi accompanied my daughter to buy a used car and we had an excellent experience. Michael was honest and went beyond to make sure we were comfortable with the car! I highly recommend Michael to anyone looking for a new or used car!! great experience ! More

I had the fortunate opportunity to work with Arsh Brar in purchasing a 2021 Tiguan. He was most helpful and guided me through the process. I got everything I wanted and more. It was a very positive experienc purchasing a 2021 Tiguan. He was most helpful and guided me through the process. I got everything I wanted and more. It was a very positive experience. I highly recommend Arsh. More

I would very much recommend Siming Wang, he was very helpful and gave me an excellent service in helping me with my purchase, he was very willing and helpful and honest and answered all my questions, an helpful and gave me an excellent service in helping me with my purchase, he was very willing and helpful and honest and answered all my questions, and also very patience in showing me the cars too help me choose, over all my experience was very positive and i would highly recommend him to anyone visiting VW st james to buy a car. Thank you Siming Wang. More