St. James Volkswagen

First car purchase bad service and deposit refusal I went with my brother to get a new car. This was his first car purchase . My bf and I tagged along as my bf has always gotten Volkswagen. We were in I went with my brother to get a new car. This was his first car purchase . My bf and I tagged along as my bf has always gotten Volkswagen. We were in the area and went into this location. The salesmen we had Jesse was very nice at first. Once we started talking about price he began to shut down. He refused to negotiate on the price and we had to argue a few times to get the offer of $500 off being offered by Volkswagen themselves. Keep in mind my bf has gotten several leases with Volkswagen and thought the price was too high. My brother being his first purchase decided to put down a $500 deposit.He was verbally told that the papers he was signing meant nothing and that there'd be no problem getting this deposit back if he changed his mind. both by Jesse Smith and Brittany Adair. Jesse also xxxx on knight auto haus repeatedly, told me all Volkswagen's shake and the test drive with the shaking was normal.The store did not call him back to advise how the process is going. My bf talked to another dealer and the offered the same Jetta in a color my brother actually wanted for a lot less per month. the other dealer was more helpful and willing to negotiate and give advice. When my brother went back into this location the deposit was refused to be given back( I know it is not mandatory just bad practice to me, i have always gotten them back at all other dealerships). He was told he purchased a Jetta in a baby blue color he did not want at all and no lease forms were ever signed. The manager was very rude and condescending to him and was verbally agressive. we have written them several times and no result in the issue . We also talked to Volkswagen directly and they were very upset with this process and tried to help us but the deposit was refused again. This has left a very sour taste the whole buying process would have been ruined if the other dealership wasn't so much better. I think people should review the pricing and it is their right to check on that. More

Used car We had a budget and they didn't take us to look at anything over what we wanted. Mary was extremely professional and patient letting us test drive mul We had a budget and they didn't take us to look at anything over what we wanted. Mary was extremely professional and patient letting us test drive multiple Jettas. She even helped us with our young children while we were out driving!! Brittany was very thorough and explained all of the financing options and plans very well. Overall great experience and would give the whole dealership 5 stars!! We will be back and we tell everyone how great our experience was!!! Thanks St. Ja,es Volkswagen 😁 More

St James Volkswagen is the place to buy your next car!! I just purchased my third vehicle from St James VW with the same awesome dealer Jessie Smith. Once again my experience in dealing with St James VW was I just purchased my third vehicle from St James VW with the same awesome dealer Jessie Smith. Once again my experience in dealing with St James VW was fantastic. Jessie was not only knowledgeable when helping me find the right vehicle to suit my needs, but was extremely friendly and easy going. He was patient and understanding of what I needed and was always explaining and answering any questions I might have had. Jessie along with Brittany the finance manager, made the exchange of my Jetta TDI to the Tiguan an effortless and pleasurable experience. I would definitely recommend anyone to stop in, test drive and talk to the dealers at St James VW. You will not be disappointed!! More

The BEST 'BUYING a CAR EXPERIENCE EVER ! Zolt We actually came to the dealership to pick up our daughter's Jetta that was in for service. But when we noticed the great selection of cars on Zolt We actually came to the dealership to pick up our daughter's Jetta that was in for service. But when we noticed the great selection of cars on sale, we decided to ask some questions. Lucky us, we happen to approach Mary for more details. Of course we found her very knowledgeable, friendly and helpful. (She even took time out to help us with some internet 'stuff'.) Everything was explained to us clearly and accurately. She went above and beyond to make sure that we were very satisfied. She was fun ad we felt very comfortable dealing with her. We highly recommend her! More

Someone who really know cars in detailed Had a very good experience with my brand new audi Q5, always stand on the customer side, always try his best to suit to your needs. Mostly, he knows m Had a very good experience with my brand new audi Q5, always stand on the customer side, always try his best to suit to your needs. Mostly, he knows more details than the review videos on Youtube. He would lead your mind to some direction but completely let yourself choose what you really need. I have to say, he is a experienced seller, he is a nice and funny guy. More

Service with a smile!!! It was great fun dealing with Mary Rose Mirando. Mary thinks outside of the box and did not hesitate to advocate, on our behalf, to the management. It was great fun dealing with Mary Rose Mirando. Mary thinks outside of the box and did not hesitate to advocate, on our behalf, to the management. She is well informed and truly has a desire to make deal happen. Please seek her out and you will not be disappointed!!! More

Good experience Have always liked dealing with St James Volkswagen. Professional friendly staff and very helpful. Would definitely recommend their dealership. Enjoye Have always liked dealing with St James Volkswagen. Professional friendly staff and very helpful. Would definitely recommend their dealership. Enjoyed working with Mary Mirando who was very committed to give us the best experience More

Fantastic experience! If you are looking to buy a VW, go to St James Volkswagen and make sure you talk with Jordan. He always has the customers interest in mind and does a If you are looking to buy a VW, go to St James Volkswagen and make sure you talk with Jordan. He always has the customers interest in mind and does a fantastic job at working with your desired budget and making sure you are satisfied with your trade in value. Brendan in finance also does great work to ensure you leave happy with your purchase. These two guys together make an amazing team and go above and beyond to ensure you never leave with unanswered questions or concerns. Guarantee anyone dealing with Jordan and Brendan will be driving away happy! More

Best car buying experience I have had. Jor-El and Veronika were great to deal with and answered any questions I had right away. No complaints at all, the best car buying experience I have e Jor-El and Veronika were great to deal with and answered any questions I had right away. No complaints at all, the best car buying experience I have ever had. I love my A4 s-line!! Recommend this St. James Audi/vw to anyone looking to buy a new or used car. More

Amazing! I came into St. James Volkswagen looking for something...I wasn't sure what I wanted. I sat in a couple cars, a Jetta and a Passage, but wasn't wowed I came into St. James Volkswagen looking for something...I wasn't sure what I wanted. I sat in a couple cars, a Jetta and a Passage, but wasn't wowed by the car's themselves. Working with both Bryan and Mary, we tracked down the car I wanted, a 2016 NISSAN Altima. I fell in love with this car on a business trip, and they had access to one. I got it at a great price, and had nothing but exceptional service from both Mary and Bryan. Why else would I buy a Nissan off a Volkswagen dealer?! I highly recommend this place, Mary treated me like a person, not a sale and made my car buying experience so comfortable. I'd recommend her and Bryan to anyone looking for their perfect car! More