St. James Volkswagen

My Experience I recently have had an experience at this dealership that I feel I should share. Years back I purchased a Audi brand new. I absolutely loved this I recently have had an experience at this dealership that I feel I should share. Years back I purchased a Audi brand new. I absolutely loved this car! However, with it being off warranty now and being a luxury vehicle, I started having issues that were too expensive for me to maintain. I decided it was time to let this Audi go and start fresh with a vehicle that I had warranty on and could afford to service properly. I must mention that my Audi was from this dealership originally on the Audi side. And they are wonderful there. Ryan and Carl in the service department are beyond kind and caring and have been with me every step of my journey. This is when I began speaking to Ash at VW. He was so sweet and made me feel completely comfortable and I trusted him right from the start. He offered to pick me up from anywhere if I ever needed a ride there. He gave my Mom and I pizza one day because he knew we hadn't had lunch yet. Very intuitive and looked out for me. I decided the best option for me was to trade in my older Audi for a used vehicle. I fell in love with a Honda Accord Crosstour EX-l. So, I knew which car I wanted, now we had to make the deal. I must say, Ash knew exactly how much space I needed and when I needed it. he never pushed and always made me feel that I was taken care of. This was the point that Ash had my car appraised and spoke with management about what equity I would have from my current car. I must say I was a bit wounded by how low my car was valued at. It was a ego thing I think. I ended up leaving that day and being quite emotional about it. Ash gave me the day to collect my thoughts and come back with a clear mind. In a couple of days I was back in his office and this is when he had his management really look into my particular story. He had multiple meetings behind the scenes and did everything he could to help me. All they wanted was to make me happy at this point. This was when I was offered a deal that made me feel happy and valued. It was not that they weren't giving me a good deal before, it was just that it felt like they understood me a bit better now. They went above and beyond to make sure I was content and felt valued. The deal was agreed upon and the next step was William in the finance Office. Again, I was so pleased by how much I trusted him right away and how he dilegently worked to get me the best prices on my new vehicle. He kept in close contact through email and always was there when I needed questions answered. And believe me I had many questions! He was absolutely awesome! Also, his associate Veronika was so great. She was there when I needed to change an appointment with short notice and I adored her. Smart, gorgeous, sweet and genuine is this woman. I must add that throughout this all Ryan and Carl from Audi service were checking in on me and making sure I was taken care of well. Felt like brothers who have your back. The last person I had contact with at this dealership was a wonderful man named Nick. He is a perfect completion to the whole experience it was nice to wave goodbye to him and know that my vehicle is always in good hands. Nick is the delivery specialist and is very knowledgeable and fun to talk with. He makes you feel comfortable and is a great choice for VW to use as the face you remember when you drive away. I guess I want to say that this team made me feel like I was a part of their family. Even if it was just for a couple weeks. Every one of them were so friendly and always treated me with respect. They worked cohesively as a team and also as individuals. I want to thank everyone who helped me these last weeks. I will always remember this as a great experience from a dealership that values me. Nice job team! More

Wonderful It was a wonderful experience. Everything went smooth and I was very pleased! I would recommend buying a vehicle here! Super friendly service, no pres It was a wonderful experience. Everything went smooth and I was very pleased! I would recommend buying a vehicle here! Super friendly service, no pressure, and a great environment. More

Great staff During our visits to the dealership my wife and commented several times to one another how positive and helpful the staff at St. James VW were. In par During our visits to the dealership my wife and commented several times to one another how positive and helpful the staff at St. James VW were. In particular Sean and Veronika were during our meetings. Sean in particular went overboard helping us navigate the bureaucracy of the TDI buyback program. He was well versed in the pitfalls and helped us avoid them all. In addition we got the perfect car for us considering the needs of our family without the pressure of the upsell of a high pressure salesman. Thanks Sean for showing us great respect for our choice. Richard More

Amazing service. They go the extra mile!! Having owned multiple brands and 13 new cars over the last 20 years, I have experienced a wide variety of good/bad service from dealers over the years Having owned multiple brands and 13 new cars over the last 20 years, I have experienced a wide variety of good/bad service from dealers over the years. I had a bunch of issues that required service and I made the mistake of going to the other VW dealer in Winnipeg. I then proceeded to St. James VW and undoubtedly received the best service experience in my 30 years of driving. They were able to diagnose and repair all issues in a timely fashion. They took amazing care of my car and I would specifically like to thank the following people: Kyle (service manager)- He treated me like royalty and understood my frustrations with some recurring issues which the other VW dealership in Winnipeg could not figure out. Kyle is a standup guy, a professional, and the best service manager I have ever dealt with. Thank you Kyle. Ron (service adviser)- Ron looked after all of my concerns and kept me in the loop the entire time. Thank you Ron. Sam (master tech)- Sam was able to diagnose all of my issues and repaired them. He truly knows his cars and even spent time at night researching issues on my VW. He is so passionate about what he does. Thank you Sam. Again, they are fantastic at St. James VW and I wish I could go beyond 5 stars because this team deserves 10 stars! Thanks for all of your help St James VW...you just earned a customer for life! More

Second time around and keep me coming back Superb deal on my second VW car.Another dream came true to me. Thanks for awesome team of Mary Rose and Brendan. Specially Mary Rose who helped me on Superb deal on my second VW car.Another dream came true to me. Thanks for awesome team of Mary Rose and Brendan. Specially Mary Rose who helped me on every detais even providing me courtesy car while waiting for my new one. My loyalty was built on this dealership, I'll keep coming back and I'll definitely refer other to this VW dealer. I'm 100% satisfied. More

Great service! Mary was very helpful at giving me options of exactly what I was looking for and was very easy to talk to and work with! I would definitely recommend Mary was very helpful at giving me options of exactly what I was looking for and was very easy to talk to and work with! I would definitely recommend her if you are buying a car. There was no pressure and she was happy to help with whatever she could. Brendan was great as well and made my complicated situation with tdi buyback easy and smooth. More

100% Satisfied We couldn't be happier with the staff and service at St James VW. They walked us through the TDI Claims process and we walked away with a replacement We couldn't be happier with the staff and service at St James VW. They walked us through the TDI Claims process and we walked away with a replacement vehicle plus a 2nd used car in no time. Hassle free, money saved - very happy customers! More

Sales support without match. I was referred to St James Volkswagen and specifically to Guy Delisle. I was looking for a new or used (newer, low KM) VW Beetle. Guy was exceptiona I was referred to St James Volkswagen and specifically to Guy Delisle. I was looking for a new or used (newer, low KM) VW Beetle. Guy was exceptionally helpful and noted he would try to find a newer used Beetle for me if required and provided excellent assistance in showing me the 2017 Beetle Classic. I loved the Beetle, but wasn’t a huge fan of the Classic trim. So we looked for a Dune trim version and Guy arranged for one locally and searched nationally for one in my preferred colour. As shipping in the gold Dune would be quite expensive I went with the locally available white. It is awesome! Guy provided a straight forward and no BS attitude/approach. He helped me find what I wanted, ensured it was what I was looking for and arranged for fair price for the new Beetle and for a very fair price for my trade in. The Delivery Coordinator, Nick Assuras, walked me through all the features of the vehicle before I took possession and made sure I was aware of all the great features. He explained the service recommendations very thoroughly. He also noted that if I had any questions in the future I could contact him for help. The financial person, Brendan Parry, provided excellent support and service in finding the right payment plan for me, as well as arranging the most favourable interest rate available. Although not normally a purchaser of additional warranty, Brendan provided a great description of what VW has available and in the end I did increase my warranty to cover my payment period. The dealership also added in floor mats, something I have always had to purchase from every other dealer I have ever dealt with. Overall, my experience with St. James VW was excellent and I would recommend the dealership and those that helped me to anyone, More

Happy! My experience trading in my Passat for the Golf was a very good one. Every one was very helpful. Sean was especially so. He walked us through the proc My experience trading in my Passat for the Golf was a very good one. Every one was very helpful. Sean was especially so. He walked us through the process. As he was knowledgeable, extremely competant, everything went smoothly and quickly. I have no complaints in any regard. All involved were great and made one feel welcome and at home. Not so common at a car dealer. My thanks to all and especially Sean More

My pleasure to buy Audi from He I got my second car which is a new sq5 delivered to me in the Audi show room yesterday, it is so much fun to drive and thanks to He's outstanding work I got my second car which is a new sq5 delivered to me in the Audi show room yesterday, it is so much fun to drive and thanks to He's outstanding work for me. I also want to mention that I really appreciate Brittany's effort of financing for me, excellent work. More