St. James Volkswagen

Dealt with Mary and Veronika Highly recommend Mary and Veronika for the purchase! Super nice and very efficient. Its been barely a week driving the new Tiguan but I love it! Highly recommend Mary and Veronika for the purchase! Super nice and very efficient. Its been barely a week driving the new Tiguan but I love it! More

Mary Rose Excellent Service Mary help us thru the TDI process as well as the purchase of our Tiguan . She was always friendly and upbeat. Very pleasant to work with and continues Mary help us thru the TDI process as well as the purchase of our Tiguan . She was always friendly and upbeat. Very pleasant to work with and continues to be with us even after the sale is done. More

Mary Rose Mirando was just perfect and accomadating I was under time pressure, she realized it right away and proceeded accordingly. She communicated via email, texting, WhatsAp and it was very effectiv I was under time pressure, she realized it right away and proceeded accordingly. She communicated via email, texting, WhatsAp and it was very effective and saved a lot of time More

The Yahnke’s Mary is a good sales woman, she has a lot of patience and helped us with the TDI settlement process. We bought our TDI Jetta from her and we are very Mary is a good sales woman, she has a lot of patience and helped us with the TDI settlement process. We bought our TDI Jetta from her and we are very satisfied with her service. Well recommended. More

Purchasing a new vehicle Very easy to deal with. Sean, our sales man was most helpful. Kept in contact with us and kept us up to date when the new vehicles arrived. All the st Very easy to deal with. Sean, our sales man was most helpful. Kept in contact with us and kept us up to date when the new vehicles arrived. All the staff was very friendly. More

Very happy first time buyer We are so pleased with our new Golf, and had such a great time dealing with St. James Volkswagen. After buying our previous cars through private sales We are so pleased with our new Golf, and had such a great time dealing with St. James Volkswagen. After buying our previous cars through private sales, Sean made our first dealership experience easy and enjoyable! Brendan worked with us to find a financing plan we were comfortable with. Highly recommend! More

Lack of customer service The experience at service was absolutely disappointed. Lack of manners, absolutely absence of kindness and the careless customer service I have ever s The experience at service was absolutely disappointed. Lack of manners, absolutely absence of kindness and the careless customer service I have ever seen. We booked an oil change for our car and the estimated time wasn't real, nobody gave us an explanation or even communicated how long more it will take (after more than 3 hours). We felt disrespected and we are not sure about if the decision of buy a Volkswagen was wise after see how the customers are treated after the vehicle is been paid. More

Ingenuine, disreputable. Dealership used lies and manipulation during negotiating, failed to do their due diligence when selling me a $22,000 vehicle. We finally struck a nego Dealership used lies and manipulation during negotiating, failed to do their due diligence when selling me a $22,000 vehicle. We finally struck a negotiated figure, I put down a deposit and was told to talk to the previous owner of the vehicle. The previous owner actually worked with me, who told me there was multitude of issues that needed to be solved. The BMW X3 35i currently on their lot (Feb 11 2018) needed close to $6000 worth of repairs minimum. I mentioned it to the sales person (Evan J)who told me they looked it over and they didn’t find anything. Well only BMW themselves have to tools to do a full diagnostic on the engine that’s required I said. To which I got the reply, we’ll its a used vehicle, we don’t have the time and manpower to fix a used car... that was Evans(the sale persons response). Wow. They told me over and over again like a broken record that they were reputable, only to sell me a car that was broken and would cost thousands immediately after I took ownership. Let’s just say I got my money back from my deposit as they were happy to be rid of me poking holes in their brand image. Terrible business practice, I will never trust a VW dealership and will never give them my business. Beware this company More

I actually enjoyed buying a car! Things have changed since the last time I bought a car from a dealership. St James Volkswagen, represented by Jordan Smith, were interested in what I Things have changed since the last time I bought a car from a dealership. St James Volkswagen, represented by Jordan Smith, were interested in what I needed and helped me make the right decision in my own time. I had a lot of time to test drive two different vehicles and had a good understanding of the car before I purchased. I was able to be up front about my own process and the choices I had to make and we arrived at an excellent and fair deal in very short order. Victoria was also excellent. I appreciated being offered the warranty information without the brutal hard sell that I have experienced at different dealerships in the past. More

A happy customer Just purchased my 2018 Tiguan from St. James Vw. A great dealership with friendly staff. Very pleased with my experience. Ms. Mary Mirando did an exce Just purchased my 2018 Tiguan from St. James Vw. A great dealership with friendly staff. Very pleased with my experience. Ms. Mary Mirando did an exceptional job!! More