St. Catharines Volkswagen

Worse dealership and service. Bought the car CASH ($37000) and bought the extended warrantee at the same time. Cars not even a year old and it’s been to the dealer almost 20 times Bought the car CASH ($37000) and bought the extended warrantee at the same time. Cars not even a year old and it’s been to the dealer almost 20 times now, and still they tell me that it’s a me issue not and vw issue. 1- Windows don’t go up And stay down in the rain/snow etc. When you open the doors or shut them. They replace everything from the motors, switch’s relays and still they stay they have no idea and I have video and pictures of it not working time after time. I care a garbage bag and tap just in case they don’t work. 2- paid for seats to get scotch guarded in they did not do it. Took the car for service one day and the Service manager told us they didn’t do it so basically stealing our money. Had to force them to do it. 3- they promise us a loaner car and when we get there they say they don’t have one or they gave it away on, when we booked it with them in advance day or weeks before. 4- radio issue that they don’t know how to fix and are guessing. Even the mechanic told us he doesn’t know how to fix it or what to do and the service manager has no clue either. More

Excellent buying experience I was able to obtain the car I had been looking for because of the hard work provided by St. Catherines VW. It was not in inventory and they went over I was able to obtain the car I had been looking for because of the hard work provided by St. Catherines VW. It was not in inventory and they went over and above searching it out. They were very willing to negotiate the end price. I appreciated the involvement of the sales manager Rob in getting involved in my deal. The enthusiam showed by Brayden and Ian made my purchase experience enjoyable. Thank you. More

Useless warranty service If you want to do your own leg work for warranty claims then this is the place whatever your question is the answer is usually we don’t do that here w If you want to do your own leg work for warranty claims then this is the place whatever your question is the answer is usually we don’t do that here witch raises the question what do you guys do here other than re direct people More

Very accommodating I was interested in a late model VW in stock at St. Catharines VW, but decided the distance was too far to travel to view the car. Josh arranged to b I was interested in a late model VW in stock at St. Catharines VW, but decided the distance was too far to travel to view the car. Josh arranged to bring the car to me for viewing, and brought along background information about the car. I purchased the car, and Josh returned a few days later to deliver it to me. Exceptional service. More

Exceptional customer service I recently had the pleasure of working with CJ and Ian. They both went above and beyond my expectations. The two of them made sure I received everythi I recently had the pleasure of working with CJ and Ian. They both went above and beyond my expectations. The two of them made sure I received everything I needed/wanted for a price that worked with my budget. Never pushy, and maintained professionalism and friendliness. Definitely recommend working wit them! More

2018 Tiguan Excellent customer service, quick and helpful with everything we asked and needed. Super friendly and accomadating. Ended up buying the Tiguan the day Excellent customer service, quick and helpful with everything we asked and needed. Super friendly and accomadating. Ended up buying the Tiguan the day we test drove it, we fell in love. More

Still Love my Bug! Purchased my Classic Beetle in August, from John Petrowski, a very energetic salesman! Had to order my colour in and was pleased it arrived quicker th Purchased my Classic Beetle in August, from John Petrowski, a very energetic salesman! Had to order my colour in and was pleased it arrived quicker than expected. John was sweet enough to text me pictures of it while we were on holidays. Overall, a good experience and the Finance person helped make it painless. I felt I walked away with a decent deal, so yes I would go back. Thanks John and Derek! More

excellent services from Johnny Petrowiski..Dealer We had a great experience and services from VW Team and management at VW Hartzel St Cath. Special consideration to Johnny Petrowski Car Dealer. His ex We had a great experience and services from VW Team and management at VW Hartzel St Cath. Special consideration to Johnny Petrowski Car Dealer. His excellent customer service skills prompted us to choose VW new vehicle he was prompt, and attentative to our needs. Follow up was great and consultation about choices for vehicle warranty and products was made clear and easy for us to understand. Management leadership was also excellent. When we had concern we were quickly referred to proper management team to resolve issue. We will definetly refer others and highly recommend Johnny to service them and brag about team service satisfaction. Thank you all fir great experience great bunch of worker. VW greatest asset is their loyal and dedicated employees. Happy holidays. See you in 2018. More

Don’t waste your time with Volkswagen We ordered a new atlas with a $3000 down payment in April. After contacting them several times we finally dealt with the manager. Very poor customer s We ordered a new atlas with a $3000 down payment in April. After contacting them several times we finally dealt with the manager. Very poor customer service, no response from them at all until we contacted them first! In September we were told it would be three weeks, then no response until we contacted them six weeks later, we were then told seven to ten days, finally on December 1 we demanded our deposit back and cancelled the deal! This was the worst purchase experience we have ever had, in eight months vw couldn’t deliver the vehicle, and the dealership couldn’t stay in touch with us, poor customer service all around. Jurgen More

Unorganized and Poor Quality Purchased a fairly new used car from here. Corrosion control module was not hooked up, had to install myself (for the price a person pays for these th Purchased a fairly new used car from here. Corrosion control module was not hooked up, had to install myself (for the price a person pays for these things, that is not acceptable) which leads me to question if the paint protection was ever put on. I try to order parts for another vehicle I have and on more than one occasion I show up and the part was never ordered. I usually order on a Friday and pick up the following Friday when I have a day off. I was offered a free oil change for the corrosion control module mishap but due to the unorganized parts and service department I don't think I could trust letting them complete the service on the car, it is difficult to regain trust once it is lost. More