St. Catharines Volkswagen

TERRIBLE! See my Google review. I'm so angry for what they put me through and what I continue to have to put up with. And VW Canada is no help at all. I will n See my Google review. I'm so angry for what they put me through and what I continue to have to put up with. And VW Canada is no help at all. I will never buy another VW despite being a loyal customer, even after their scandal, for almost 20 years. But these guys take the cake giving VW a bad name. VW Canada doesn't seem to care though. No integrity to be found anywhere within this company. The very worst of it is that they could have killed my family when they failed to diagnose a very basic issue with the noise I heard coming from the wheel where I found out shortly after at another garage that the tire was literally ready to blow. The second is that I'm stuck with a car that smells rank and musty due to their multiple failures of doing things properly. I couldn't fit it all into my Google review, so here's some extra tidbits. Shortly after I bought my car, I learned that this kid that was giving me a shuttle ride LEARNED HOW TO DRIVE MANUAL ON MY BRAND NEW CAR WHEN DELIVERING IT FROM TORONTO! Back to the smell, I took it in because the floor was wet, they said it was a common issue with the rear speaker leaking and that sealing it wouldn't work well and that I had to replace a part. I went back to have it fixed, waited a typical hour or two and was re-given the diagnosis! Then the service manager tells me that it can usually be fixed just as well by sealing it and that the part wasn't necessary! I have so many other examples like this, bit I'm too tired of it all to keep going. There's a clunking/creaking noise in the front end that's been there since it was under full warranty that I've probably asked about 10 times in the past 7 years that they've never been able to diagnose. There's so much they did wrong, said they would do that they didn't, lied about doing, made excuses for, blamed others, they were not thorough in their assessments or repairs, their communication is very poor and I don't want this car on my shoulders any more! One might wonder why I kept going back. It's because they did intend to fix their mistakes at their cost, but they kept falling awfully short. And it could've gone on forever, but how many times do I need to drive 40 minutes one way for the same issue? More than 7 apparently. And who pays for my gas and kms and time (so much time considering the hours I would spend in the waiting room each time) to do so? And what does the owner, Marwan, say? "I do know that the team went above and beyond trying to help you out with the issues you had with the Vehicle". No! They only kept promising to fix their mistakes and continued to screw up! I went above and beyond with patience. This place screams incompetence. It's dangerous. I hope people see all these reviews before it's too late and steer clear. The stress they will cause you is not worth it. Buy this car back, Marwan, if you've done such a great job with it, because I won't feel right selling it to anyone and I think you owe me more for it. You take on the burden of fixing it and selling it. I will update this review if he decides to take any pride in his dealership. More

Brought in my car for a corrosion claim (car was still under warranty) in July 2021. The claim was approved by Volkswagen Canada but the dealership never got back to me regarding next steps, updates etc. under warranty) in July 2021. The claim was approved by Volkswagen Canada but the dealership never got back to me regarding next steps, updates etc. I kept calling and going in to inquire about the status of my claim but they kept giving me the same excuses (Covid, claims are backed up, no staff etc). The summer of 2023, I had enough and called Volkswagen Canada for information on my claim. They told me that they had reached out to the dealership soon after the claim was sent and requested more photos two years ago. The dealership never got back to them or to me and sat on this for TWO YEARS! There was no apology, no attempt to rectify the error and certainly no offer to cover the area the claim didn’t cover (even though the car’s condition has now worsened over the 2 years). The dealership’s general manager wrote, “The corrosion claims are handled by the VW stores as courtesy on VW's behalf and the majority of the VW stores are refusing to even accommodate these inspections and repairs due to the issues and frustrations which come up from time to time during these inspections and the claim process.” . In other words, “we couldn’t care less.” Disappointing customer service to say the least. More

I went to the dealership a few days ago and was quite excited to get myself a new Volkswagen. After walking through the lot and me making service aware that I would like to speak a representative. Unfort excited to get myself a new Volkswagen. After walking through the lot and me making service aware that I would like to speak a representative. Unfortunately, not a single employee was willing to present to me one of the cars despite several of them being clearly available. I left after 30mins and am still surprised why some dealerships want to disgruntle customers based on lacking service / negligence. Only two stars as it is still Volkswagen brand. More

Went to the sale event and must say service and competency were underwhelming to say the least. Dealer didn’t want to hear out my needs albeit I reiterated my needs several times. I had high hopes competency were underwhelming to say the least. Dealer didn’t want to hear out my needs albeit I reiterated my needs several times. I had high hopes driving a Volkswagen for 30+ years, but this dealer will definitely not get my business! There are more experienced dealers out there that will not look at making a quick buck. Not sure how people can conduct business with them?! More

Test drove, bought & delivered in 2 days! ! By far THE best car buying experience of my life (and I was in the car biz for 35 years). Honest, personable and respectful. These folks understand ! By far THE best car buying experience of my life (and I was in the car biz for 35 years). Honest, personable and respectful. These folks understand the concept of both sides working together to everyone’s mutual benefit. They listen, they work hard, they find ways to make you happy without stress or pressure heavy-handed sales tactics. NOT HERE! If you want to feel like a “somebody” and not have vultures pouncing on you when you walk through the door, then look no further, this is your store. More

Johnny was a pleasure to work with. Not only was he extremely dedicated to getting me the best possible deal on my first choice car, the VW Taos, he worked with his team to arrange to h Not only was he extremely dedicated to getting me the best possible deal on my first choice car, the VW Taos, he worked with his team to arrange to have the car delivered me to save me the trip to St. Catherines. I am so impressed with him and his service and will definitely return for future car purchases. More