St. Catharines Nissan - Service Center

Staff were all very welcoming and very pleasant. Responded very quickly to my concerns. Dealership is very clean. Nice rest area with coffee available. The dealership washed my car following my serv Responded very quickly to my concerns. Dealership is very clean. Nice rest area with coffee available. The dealership washed my car following my service. My Rogue looked great. I stayed there and their prediction of time to do the work was very accurate. More

I am rating the customer service at the Collin's Nissan as awesome! I've been impressed since I came into this dealership in January 2013 by their friendliness. The Sales Manager, Fred Fuoco was v Nissan as awesome! I've been impressed since I came into this dealership in January 2013 by their friendliness. The Sales Manager, Fred Fuoco was very down-to-earth, and not at all pushy. He explained the 2013 Rogue and its extras since I bought the one in the showroom. Rachel Hogan was there to assist with the nitty gritty details of my purchase and maintenance contracts for service. I especially like your service bay entrances where I can come straight into the shop and get service, instead of dropping off outside and trying to figure out where to go for service. I appreciate the emails and texts sent by the dealership employees to confirm conversations we've had, and to set up appointments and/or schedule service calls. Lisa Owens recently sent a reminder for maintenance on my 2013 Rogue, and she set up a shuttle service for me to drop off the car, then get a ride back to work and picked up after work. That's outstanding service and I really appreciated that I didn't have to wait around while my car was serviced! Hurray! I met a few of the Sales people during my negotiations to purchase and they were all terrific. You must be extremely happy with your jobs and it really does show as your customer service is excellent!! Keep up the great work! Gillian Duffy Fonthill, ON More

Collins has always provided excellent service in the 2 years I have been taking my car there. They are head and shoulders above the previous Nissan dealership I used to take my car to, Collins treats you years I have been taking my car there. They are head and shoulders above the previous Nissan dealership I used to take my car to, Collins treats you as if you were the only person having your car serviced at the time you are their. Sales staff always says hello and asks if there is anything they can do for you while you wait in the waiting area. More

I attended the dealership to have a rear bumper protector installed on my Nissan Versa hatchback. I was was treated with courtesy and the job was done efficiently. I was very impressed that they gave my ca installed on my Nissan Versa hatchback. I was was treated with courtesy and the job was done efficiently. I was very impressed that they gave my car a quick wash, that was a very nice surprise :) One small criticism is that the bumper protector is crooked and it is obvious when looking at the car :( I will say that I absolutely LOVE my Versa and will return to Collins Nissan when I need a new car! It is great on gas, very versatile and I receive compliments from everyone who rides in it. I have friends with a Honda Fit who like my Versa better and plan to visit Collins Nissan when they are ready to get their next car. More

Car was in for regular servicing plus a "silver" detailing service. The workmanship of the staff doing the detailing was EXCELLENT ! As the vehicle is (a) leased, (b) 15 months old, (c) "silver" detailing service. The workmanship of the staff doing the detailing was EXCELLENT ! As the vehicle is (a) leased, (b) 15 months old, (c) only has 4874 km on it, and (d) was in for its second servicing, the vehicle is obviously much loved. I expected a little more than...here is your bill and your car is in slot 205. It would probably have taken someone from Service about 3 minutes to lead me to the car and ask whether I was satisfied with the work. Instead, I got a postcard on my dashboard directing me to this website and requesting that I rate their performance. The "workers" here are superb. The Managers need to get on the ball. More

I have had on-going issues with my Nissan Cube since shortly after signing my lease agreement back in April of 2010. I have dealt with 2 other well known Nissan dealerships in the GTA for servicing and shortly after signing my lease agreement back in April of 2010. I have dealt with 2 other well known Nissan dealerships in the GTA for servicing and still the issues kept re-occuring. After moving to St.Catharines and with the issues continuing I took the vehicle to Collins Nissan pleading yet again for help and assistance with both warranty and non-warranty repairs. Not only were the staff completely sympathetic to my situation, but they made it top priority to ensure my vehicle was assessed, proper parts and fixes executed, and granted me the use of a Nissan vehicle from their lot in order to continue to live my life, and most importantly, commute to the city for work every day. Though the issues were heavily technical in nature, and very lengthy as far as time in the shop goes, they were keen to keep me in the loop with what was happening, time frames for parts ordered, and looking at options to help assist me into a more reliable/hassle free vehicle. Always pleasant, patient, and accommodating, I would not hesitate to recommend Collins Nissan to any of my friends or family that either are in the market for a new vehicle, or need to have their current vehicle serviced. Overall, even though I am back driving the Cube for the next short period of time, it was a great success story that I am compelled to talk about. Many thanks to all of you - you know who you are :) Meredith More

Professional, friendly and prompt! I am new to this area and thus dealership. Ove the past three visits for service of my Rogue including purchase of a new winter tire set, I found all that I interacted wit and thus dealership. Ove the past three visits for service of my Rogue including purchase of a new winter tire set, I found all that I interacted with at the dealership give me confidence that they know what they are doing and they are not trying to sell me something i don't need! I will be back for regular service. More

Had to wait a little longer than advertised to have service doors opened. Service people are very friendly and work done is excellent and my car came out clean after being washed which was nice. Was service doors opened. Service people are very friendly and work done is excellent and my car came out clean after being washed which was nice. Was not pushed into doing something that wasn't necessary. I was a little shocked as the price was a little higher than I expected. Overall very satisfied. More