St. Catharines Nissan - Service Center

Kudos to the customer service I would like to thank Lisa again for her help in getting me results with the dealership I bought my Juke from. Sorry that I hadn't bought it at Collin I would like to thank Lisa again for her help in getting me results with the dealership I bought my Juke from. Sorry that I hadn't bought it at Collins :( More

A Father/Son Vacation Saver! I was vacationing with my Son. We crossed the border at Buffalo, NY at 2:30pm, when I noticed a humming coming from the front end. I stopped into th I was vacationing with my Son. We crossed the border at Buffalo, NY at 2:30pm, when I noticed a humming coming from the front end. I stopped into the Nissan dealership at Niagara Falls, ON and after confirming that the bearing needed replacing, they refused to fix it and referred me to the nearest Canadian Tire. They too refused to replace the bearing, which left us with no alternative but to limp the vehicle to Toronto and abandon the rest of our vacation plans. As a last resort, I googled the next nearest Nissan Dealership and, as luck would have it, came across Collins. Despite it being 4:00pm on a Friday, the Receptionist assured me that they would not leave me stranded and took full charge of the situation by confirming that the part(s) were available and finding a mechanic to do the job. From the moment we pulled up to the service entrance, to some final words of wisdom from the Mechanic, the experience could not have been better. Due to my 30 year Military Career, I have resided in several Canada cities and never before have I been so impressed with a dealership - Thanks Collins! More

Left stranded A few weeks ago, my 2012 Nissan Versa would not start after a day of sitting in the parking lot of my office. I called Nissan's 24 hour Roadside Assis A few weeks ago, my 2012 Nissan Versa would not start after a day of sitting in the parking lot of my office. I called Nissan's 24 hour Roadside Assistance program, who were helpful enough, sending a tow truck to bring my car to the closest dealership for service. The helpfulness ended there. I was left in the parking lot after being told the service centre was closed, not Collins Nissan's fault, I know. It turned out the service centre was open, which I found out when I called Roadside Assistance back and was patched through to the dealership. At this point, Collins took over and I couldn't have been more disappointed with the solutions I was offered. I commute to work from Hamilton, so when my car broke down, I was left in a parking lot in a city that is 45 minutes from where I live. When I explained this to Collins Nissan, the only solution I was offered was an apology. They did not have a vehicle they could loan me nor would they assist me in renting a vehicle to get me home. I was able to find overnight accommodation with family in the city, which was not an ideal solution. For all Collins knew, I was left in a parking lot with nowhere to go and no way to get anywhere. The next day I was "reassured" that the malfunction was covered under warranty and that it would not cost me anything out of pocket to have repaired. Not the case, as my vehicle still wouldn't be repaired until the next day, leaving me stranded for another night away from home. Collins Nissan did not even attempt to help me find a solution to get me home. Again, I was offered an apology followed by "but it's just our policy." I also emailed the dealership, attn: general manager and service manager, and did not receive a response or even acknowledgement of my email. Based on Collins Nissan's "policy" of leaving customers stranded in parking lots, away from home, and not responding to concerns, I will not be bringing my vehicle back to be serviced. More

New Car Purchase We recently visited the dealership with regard to a service issue for our Nissan truck. We actually ended up purchasing a Nissan Rogue and trading in We recently visited the dealership with regard to a service issue for our Nissan truck. We actually ended up purchasing a Nissan Rogue and trading in our 2 existing vehicles for the purchase. Everyone we had contact with was very knowledgable, very considerate and sensitive to our needs. Robin was wonderful to work with and I would recommend him to anyone I know who would be in the market for a new vehicle. Melinda was also very patient with us and went the extra mile for our needs. I would highly recommend the dealership to anyone. More

We were uncertain for about a month what type of vehicle to purchase. In that month We had looked at landrovers and bmws even contemplated on looking for the vehicle that we sold to find that model again to purchase. In that month We had looked at landrovers and bmws even contemplated on looking for the vehicle that we sold to find that model again and just buy another one(h3) We then came across Collins Nissan .Friendly Customer service is hard to find now a days, whether over the phone or in person. From the moment we walked in we were treated by far the best. Rob from sales was exceptional to deal with. We ended up purchasing our murano that same day pretty much on the spot. The people we dealt with Rob, Fred and Derek were exceptional .....Our murano was due for our first oil change. Wow what a Seamless experience and fantastic communication with Lisa, most importantly our vehicle will always now be serviced there based on our overall experience:) More

Brought Versa in for oil change and tire rotation, everybody was super friendly , were offered shuttle which was nice and car was finished sooner than we expected. everybody was super friendly , were offered shuttle which was nice and car was finished sooner than we expected. More

Once again, Collin Nissan has exceeded my expectations in their customer service. I need 4 new all season tires for my car and called Steve for a price. He mentioned he would try his best to price match beca their customer service. I need 4 new all season tires for my car and called Steve for a price. He mentioned he would try his best to price match because he knew I was looking around. They were a tad more expensive but in my opinion the customer service makes up for it all. The shuttle service was on the button with time and it drop off and pick up were to the minute of what they said. I did this during work hours so it was important. On my lunch when picking up my vehicle I mentioned that I forgot to ask for an oil change and it was due in a week. Judy was on it and asked a guy in the shop if he could do it on the fly so i didn't have to reschedule. He did! i was not late for week even. This is not the only time they have made my experience to good. I recommend this location all the time. This team is the greatest!! Long ago when I bought my car, shortly after my purse got stolen with my keys. I called them to ask what I should do cause of the keys being with my id and they offered to lock up my car for the night until they could make me a new key. I couldn't believe that they owed my nothing and went out of their way to help. It made my cry how kind they were. You guys have a great team there! More

Great service. Love Judy, she explains everything really well to me and my husband. I always come back to collins nissan and look forward to seeing Judy. well to me and my husband. I always come back to collins nissan and look forward to seeing Judy. More