St. Catharines Nissan - Service Center

They got me home SAFE! I normally do not do online reviews, and when I do it's because the business truly deserves any and all accolades! To make the long story short, I normally do not do online reviews, and when I do it's because the business truly deserves any and all accolades! To make the long story short, my family was taking an impromptu trip to Canada's Wonderland over the Canada Day/4th of July weekend in my 2008 Nissan Pathfinder(174K Miles). When we left Toronto on the way to Niagara we noticed a slight sputter. Thinking it was bad gas we didnt think too much of it, until about Smithsville and it lost most power and acceleration. We putted into the parking lot where it completely died, this was on Sunday. Monday morning I started to look for a NIssan dealership that was open, and Collins was the only one in the area open. I called and spoke with the Service Manager Steve who told me to get it in there, but explained that it was still a "holiday" weekend for some and that he had a skeleton crew. Later that day when we got to the dealership Steve explained that he had already had a few techs on it, however was a bit lost on what the issue might be. We checked into a nearby hotel and the following day Steve called to say that they had figured it all out and that the parts would be on their way and that I should be going the following day. Through all of this, Steve arranged the Nissan Shuttle driver to take us to the hotel and back, around to rent a car(the wife had to head to Buffalo to fly out for work), and then back to the rental place to bring us back to the hotel. In the afternoon on Wednesday I called and true to his word the parts had come in and they had me all fixed up, however with one hiccup, a coil was misfiring, but was an easy fix. When waiting at the hotel, it seemed to take a bit of time for the shuttle driver to arrive and when I called I spoke with Lisa who took it upon herself to get a car and come pick up my son and I from the hotel. When we arrived I was met by Mike the tech who was working on my car, and he explained that there was one other coil that was also misfireing and that he didnt feel comfortable sending me on a 500 mile trip without fixing. They were able to find a second coil locally and I was on my way by 5pm close. Throughout my entire experience with Collins and their team I felt like I was part of the family, and they cared that I got home safely, and not stranded on the side of the road. Their attention to my needs was incredible, and the staff was caring and courteous. I would say, feel comfortable that you are in good hands at Collins, theres really no reason to go elsewhere. Thank you all for all that you do, and did to get my family home safely. More

My experience was simple and very easy I went in to repair for an oil change and while waiting , I ended up buying a new Maxima 2017 I was treated professionally by the entire team from my I went in to repair for an oil change and while waiting , I ended up buying a new Maxima 2017 I was treated professionally by the entire team from my sales rep Rene , his sales manager and Misty their finance manager More

Service and warranty is crap Beware if your vehicle has a repeating issue , no one cares why it happens, and when warranty goes, u r screwed and on your own Beware if your vehicle has a repeating issue , no one cares why it happens, and when warranty goes, u r screwed and on your own More

Love my Nissan dealership/service department As a first time buyer of a Nissan I'm am very happy with my experience .... right down from the salesman to my service department .... you are always As a first time buyer of a Nissan I'm am very happy with my experience .... right down from the salesman to my service department .... you are always made to feel like you're part of a special family ...thanks P.S I don't remember the service woman or know the service guys but koodoos to you More

Excellent service. My wife recently had major work completed on her 2009 Nissan Sentra. The service manager Judy and the parts manager Steve were extremely courteous, he My wife recently had major work completed on her 2009 Nissan Sentra. The service manager Judy and the parts manager Steve were extremely courteous, helpful and very professional. This repair was unexpected and something that isn't normally required but we are very satisfied with the work that was completed. I would recommend Collin Nissan if you are thinking of having your vehicle serviced. More

Awesome This was our second time purchasing a vehicle with Collins Nissan and the service was amazing as always. Christopher was excellent to work with and en This was our second time purchasing a vehicle with Collins Nissan and the service was amazing as always. Christopher was excellent to work with and ensured all our needs/questions were met to the highest degree. Would highly recommend this dealership. More

Lack Integrity, Not Up Front, Techs Not Experienced Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next da Brought my vehicle in early September. Service engine soon light was on and car was hesitating. A sensor was recalibrated and I drove home. Next day, light came back on. Took the car back, installed a new injector relay. The car was still having hesitation issues so back it went. Over a period of two months, my car was in and out of the shop. The technicians were calling tech line for assistance because they couldn't determine what was wrong with the car. They replaced the ECM (under warranty). Days later the car was back in the shop. Actually running worse than when I brought it in. Techs still couldn't determine the problem. They called tech line again. Their advice was to replace the engine harness ($1,800.00 not under warranty). I expressed my concern telling them that I didnt think replacing the engine harness was the issue. They went ahead with replacing the harness which I reluctantly agreed to. I just wanted my car back. They had my car for a week more because they weren't certain that it was fixed. After I drove the car home, it stalled. I had no signals, an alarm was going off in my dashboard and all my lights were lit up. I couldn't believe this was happening. I had to have the car towed back to the dealership. A couple of days later, I'm told that the ECM that they installed BEFORE installing the new engine harness was defective and they would have to replace it. I expressed my concerns to Mike Cherneta. I made it clear that the past two months of dealing with all of this has caused me a lot of anxiety not to mention the costs. I told him that I feel it's their responsibility to reimburse me for the harness. They won't take responsibility. I have kept all of my correspondence including the email stating the ECM they installed was indeed defective. I will never recommend this dealership to anyone. It was a huge disappointment. More