Southview Acura

Poor Customer Service and inability to diagnose and repair Our purchase of a 2016 MDX went quite well. Sadly, things were not the same after purchase with the service department. We have purchased many new ve Our purchase of a 2016 MDX went quite well. Sadly, things were not the same after purchase with the service department. We have purchased many new vehicles over the past 15 years and the service dept at Southview Acura has been by far the worst we've ever experienced. The MDX has many options and are great when working properly. Unfortunately, Southview Acura seems frequently unable to diagnose and/or duplicate concerns we have with technical issues with our vehicle. They are either unable to rectify problems, or come up with some "out of the blue" explanation which doesn't correct the problem. Our vehicle was also damaged while in their care. I must say, they did repair the damage, but we were deceived as to the extent of the damage. What started as a paint scratch, turned into much more, and we were without our new vehicle for almost 3 weeks. All in all, I would avoid taking my vehicle here for any service, minor or major. West Side Acura has proven to be much more capable and appreciative of my business. Perhaps this is why West Side has much higher reviews online for purchases and service. More

Garbage "Customer Service" Initially my budget was $25,000 but after realizing I would not get the year of MDX I wanted, I upped my budget to $30,000. I called my salesperson b Initially my budget was $25,000 but after realizing I would not get the year of MDX I wanted, I upped my budget to $30,000. I called my salesperson because he didn't bother to ever call me after my first visit (except to get me to test a 2009 which I made clear I did not want). I thought the increase would help with receiving better customer service...I thought wrong. Very, very wrong. He gave me false hope about a 2012 I wanted and when I came in (with a 2 and 4 year old) we couldn't get the deal done (I said no back and forth, best price now as my children are well....2 & 4) and he couldn't follow my simple requirements. The sales manager told me I should get a baby sitter next time. Well, you amateurs should have showed me one that DID work with what money I did have. The only person in that dealership with class is Linda, the receptionist. They should have her sell cars. More

Excellent customer service. The service dept. was very helpful and accommodating. Parts were in and I was out in no time. All on warranty. Was even offered a loaner car. helpful and accommodating. Parts were in and I was out in no time. All on warranty. Was even offered a loaner car. More

Poor marksmanship from techs . Lack of management involvement when mistakes are made to your car. Will always avoid to do warranty work when your having problems with car. Got to fight to get it done involvement when mistakes are made to your car. Will always avoid to do warranty work when your having problems with car. Got to fight to get it done .easier to talk to Honda servicing to get it done . More