Southview Acura

Service Department I received Excellent service from Tor , getting information on my Acura RDX. It was the required information i was looking for to complete some mtce o I received Excellent service from Tor , getting information on my Acura RDX. It was the required information i was looking for to complete some mtce on my vehicle. More

Car Troubles My vehicle has been experiencing a parasitic battery drain, it's to the point now that when the car is not driven for 3-4 days the battery will comple My vehicle has been experiencing a parasitic battery drain, it's to the point now that when the car is not driven for 3-4 days the battery will completely drain. Acura was able to determine that the cause is an aftermarket car starter, we can now go back to where we had it installed with proof of the issue. The company that installed the car starter had previously denied any issue with the install. Great job as always, we love the service that Southview Acura provides. We always deal with Steven who is fantastic, he looks after us very well and is one of the reasons why we deal with Southview Acura. More

HORRID SALES DEPARTMENT Take your business elsewhere is all I can say. Better dealerships in town, to get more bang for the buck. Heed my advice with this one. Take your business elsewhere is all I can say. Better dealerships in town, to get more bang for the buck. Heed my advice with this one. More

quick to get you to sign, pushy . then zero service day 1 -went in to look at a used vehicle on the lot, test drove it. seemed like an alright vehicle their trade in offer was a ridiculous lowball day 1 -went in to look at a used vehicle on the lot, test drove it. seemed like an alright vehicle their trade in offer was a ridiculous lowball slap in the face they bumped it up a measly few hundred. but whatever the deal seemed decent past the trade then came the fun - the finance team wasnt around. put down a deposit day 2- didnt hear from finance till the next day mid day, had to come in and sign some stuff. so i took a few hours off work and came in to sign. was there within 15 minutes day 3 - rolls around, finally got back to say the financing was approved. just needed proof of income, brought that in within 20 minutes. ( also decided to tack warranty onto the deal which we did not ask for) didnt hear anything at all from them after that day 4 i look up the vehicle vin to find out the listed options and find out it does not have alot of the listed options, also ran the vin through carproof. to find out it was in an accident, that nobody had disclosed . called them about it in the morning that day 930 am, they got back to me 6 hours later saying the accident was 2000 dollars, its nothing. my compensation for all the misled information and lack of disclosure ? " we can knock off 200 dollars off of the rock guard kit" also threw out this line . "well thats fine we can just cancel the deal and give your deposit back, weve got a back up deal lined up on it anyways." very smug , very arrogant - this was Pauly - also went to a new dealership at 430pm on day 4. that dealer gave me 2500 MORE for my trade in got a brand new vehicle. finance was approved before i left the building( with MUCH better rates rock guard and tint for free - and i can pick it up less than 24 hours after the deal(day 5 of this whole ordeal with southview) day 5 - i call and speak to the sales manager i believe ... pauly ? ( who calls themselves that anyways) explained the situation, said that they were taking too long, (i was ready to pick up the vehicle the first visit if they had a competant team.) and that i had found better service elsewhere so that i had to back out of the deal. Again being very smug and full of douchebaggery "oh thats fine, we'll just keep your deposit then , for wasting our time" i said id see him later and that i would be getting the deposit back he replied with " oh sure ill see you, but youre not getting it back, " i wish i could rate this lower than 1 star, like ... half a star or a participation ribbon. the initial salesman was nice, and after getting off the phone with pauly(who hung up on me) i called n spoke to the GM Jeff - who was kind and professional, and told me to come in and he would gladly refund me the deposit - like a respectable businessman Seriously, do not deal with pauly at all costs. Could not have made this review possible without you bud. with that attitude its no wonder the last dealer you worked with is happy youre gone . philip and daniella were fine to deal for the brief moment , everett was great as the initial salesman More

Very good service and very patient Philip helped us and worked with us to get all the things that we were looking for. He was very accommodating to our time schedule (we are very busy p Philip helped us and worked with us to get all the things that we were looking for. He was very accommodating to our time schedule (we are very busy people), Philip would meet with us whenever we asked. He had gone through all our concerns, made recommendations and answer questions truthfully. Daniela was also very good person to deal with when it was time to hand over the money and signed on the dotted lines. Well done! More

Happy customers We had a very positive experience at Southview Acura. Philip Young was very personable and knowledgeable about the product we were interested in. Hi We had a very positive experience at Southview Acura. Philip Young was very personable and knowledgeable about the product we were interested in. His professionalism was excellent. Prior to the test drive Philip went over all the safety and operating features of the vehicle. We did not feel pressured to buy and are pleased with our purchase. From the receptionist, finance manager (Daniela), manager and others that we spoke with we felt comfortable with this dealership and would recommend to others. More

Poor Customer Service and inability to diagnose and repair Our purchase of a 2016 MDX went quite well. Sadly, things were not the same after purchase with the service department. We have purchased many new ve Our purchase of a 2016 MDX went quite well. Sadly, things were not the same after purchase with the service department. We have purchased many new vehicles over the past 15 years and the service dept at Southview Acura has been by far the worst we've ever experienced. The MDX has many options and are great when working properly. Unfortunately, Southview Acura seems frequently unable to diagnose and/or duplicate concerns we have with technical issues with our vehicle. They are either unable to rectify problems, or come up with some "out of the blue" explanation which doesn't correct the problem. Our vehicle was also damaged while in their care. I must say, they did repair the damage, but we were deceived as to the extent of the damage. What started as a paint scratch, turned into much more, and we were without our new vehicle for almost 3 weeks. All in all, I would avoid taking my vehicle here for any service, minor or major. West Side Acura has proven to be much more capable and appreciative of my business. Perhaps this is why West Side has much higher reviews online for purchases and service. More

Garbage "Customer Service" Initially my budget was $25,000 but after realizing I would not get the year of MDX I wanted, I upped my budget to $30,000. I called my salesperson b Initially my budget was $25,000 but after realizing I would not get the year of MDX I wanted, I upped my budget to $30,000. I called my salesperson because he didn't bother to ever call me after my first visit (except to get me to test a 2009 which I made clear I did not want). I thought the increase would help with receiving better customer service...I thought wrong. Very, very wrong. He gave me false hope about a 2012 I wanted and when I came in (with a 2 and 4 year old) we couldn't get the deal done (I said no back and forth, best price now as my children are well....2 & 4) and he couldn't follow my simple requirements. The sales manager told me I should get a baby sitter next time. Well, you amateurs should have showed me one that DID work with what money I did have. The only person in that dealership with class is Linda, the receptionist. They should have her sell cars. More

Excellent customer service. The service dept. was very helpful and accommodating. Parts were in and I was out in no time. All on warranty. Was even offered a loaner car. helpful and accommodating. Parts were in and I was out in no time. All on warranty. Was even offered a loaner car. More