Southgate Volkswagen

Service Department is terrible. The service department is terrible. I took my car in and had one of the first appointments of the day. It took them 3 hours to call me to let me kno The service department is terrible. I took my car in and had one of the first appointments of the day. It took them 3 hours to call me to let me know what is wrong with my car. According to the invoice they only sent a half hour looking at my car. They told me that they don't car the parts for my Volkswagen and that they would need to order them in to be able to fix my car. I would have appreciated if they had told me when they book the appointment that they were not going to be able to fix my car and that I would have to come back again. I am a mother of three and don't have time to make several appointments for a simple fix. I am getting my car fixed else where. The employees are polite, I think the issue is with the corporate policies in place. This is the third time I have tried their service department and the last. The service is terrible. I will say the mechanics are good as I have never had trouble with my car afterward. More

First time I was disappointed I always wait for my service. This time I was told it would take 2 hrs. I let them know I would be waiting upstairs. 3 hours later I got a phone call I always wait for my service. This time I was told it would take 2 hrs. I let them know I would be waiting upstairs. 3 hours later I got a phone call that my vehicle was ready. The fact that I had to wait an extra hour for my vehicle on a simple service and then not even have someone come get me, but a phone call.... I was very disappointed this time with the level of customer service. More

On time and friendly A pleasant experience .we needed to return and we're always received courteously We will return without reservation if need arises Thank you for pr A pleasant experience .we needed to return and we're always received courteously We will return without reservation if need arises Thank you for prompt work More

Service Bil looks after our VW like it is his own car. He is on top of every thing right down to recalls before they are even sent out. Bil looks after our VW like it is his own car. He is on top of every thing right down to recalls before they are even sent out. More

Extremelly happy! Awesome service! Friendly, kind and efficient, better than expected. Congratulation for the excellent job! I would definitely recommend the service to Awesome service! Friendly, kind and efficient, better than expected. Congratulation for the excellent job! I would definitely recommend the service to anyone...I don't feel like a number but a person. More

Shark fin Antenna repair I had foolishly damaged my antenna on my garage door. The estimate given was fair and they had my vehicle in and repaired in no time. Bil was very fri I had foolishly damaged my antenna on my garage door. The estimate given was fair and they had my vehicle in and repaired in no time. Bil was very friendly and helpful. The parts desk was also very friendly and helpful. Came in on estimate. Great experience! More

Good Work It was another good experience at Service centre Southgate Volkswagen. It did take couple of days on appointment confirmation. But getting my vehicle It was another good experience at Service centre Southgate Volkswagen. It did take couple of days on appointment confirmation. But getting my vehicle in & getting work done was smooth as expected. Bill has been very friendly to deal with. More

Some good, some confusion Some good some confusion. Scheduled the 135,000 Km service interval, did not get the full service. The service is supposed to include a tire rotatio Some good some confusion. Scheduled the 135,000 Km service interval, did not get the full service. The service is supposed to include a tire rotation, however I was told that I had just requested an oil change. Seems to be a little confusion as even my email reminder from VW says 135,000 maintenance Now I need another day with my tire retailer to get the rotation done, more time spent with the car in the shop, should have been done all at the same time. However, the service department did a wonderful job with the A/C which was a last minute addition to my appointment. More

Good job Appointment was when I needed it. Parts to complete the repair were in stock. Service advisor was great. Time spent at the dealership was painless. Appointment was when I needed it. Parts to complete the repair were in stock. Service advisor was great. Time spent at the dealership was painless. Will bring the car back. More

We had modual quit coming home from California! Work done asap, very satisified,also had use of loaner!! Great service on finding prpblem also getting new parts fast! This dealership location is gr Work done asap, very satisified,also had use of loaner!! Great service on finding prpblem also getting new parts fast! This dealership location is great for us as we live 3 hours out, and don't have much city traffic to deal with! More