Southgate Volkswagen

Do not buy a car from these crooks! Once they have your money, they never want to see your face again! I was sold a brand new car with a scratch on it that Dan pretended he didn't see and when I called him money, they never want to see your face again! I was sold a brand new car with a scratch on it that Dan pretended he didn't see and when I called him on the sunroof I said I didn't order, he said he "threw it in"!! The finance guy Adam refused to provide receipts for the so-called $2,588 leather package, remote starter, paint sealant and 3M rock guard that I cancelled but was told it was already being done at the dealership. Another lie as the remote starter was installed at Visions and this dealership messed up programming the keys. The manager Marvin won't return my phone calls or emails and he's there because the receptionist confirms it. If you're looking at buying a VW go to Norden! The only reason I went back is because the last car I got there was from a super girl sales lady from Newfoundland who treated me like gold!! It's sad she's gone and now all the have are Dans! More

WORST EXPERIENCE ever still awaiting my $500.00 deposit on a vehicle they were hurrying us to buy. We have lots of friend and family now moving to Canada who needs vehicles never carrying them there. We de on a vehicle they were hurrying us to buy. We have lots of friend and family now moving to Canada who needs vehicles never carrying them there. We dealt with an inexperienced Finance person who could not give us fix figures on what we wanted and have prolonged this complicated experience and in turn they kept our deposit. More

The dealership was more than happy to put me in my new car, but when it came to delivering on the items promised me, I experienced nothing but frustration. And when I have tried to approach them to deal w car, but when it came to delivering on the items promised me, I experienced nothing but frustration. And when I have tried to approach them to deal with the outstanding items, I have yet to receive a phone call or email back in return. I was returning a lease at the same time I was buying the new car and the lease return is still not dealt with as they promised, 9 months later. They did not give me roof racks that they had promised on the new car, nor have they followed through on their lease commitments. I love the cars that VW makes, but this dealership is full of shady people and managers who will not deal with you on issues once your money has been handed over to them. Buy your VW somewhere else, because they will ignore you if you have any issues. More