Southgate Volkswagen

Good service with a little bit room for improvement The service quality is pretty good and the staff is friendly. The check list reveals that they do check the vehicle carefully. To my surprise they fil The service quality is pretty good and the staff is friendly. The check list reveals that they do check the vehicle carefully. To my surprise they filled the windshield water which exceeds my expectation. Overall the service is good. But there is still something that they can do better. My decorations (a Disney bean and a Chinese knot) on my dash board have been removed and they left them on the rear seats but didn't put them back. My experience with another dealer in Ontario cares more in details. They drove my car to the front and kept it running with seat heating on so that when I got in with my key I am ready to go in the winter. In general, the service here is already pretty good and I will come next time. More

key fob program and recall for updates When I first called to book an appointment, I was very skeptical to come in. I did not have a good correlation with the person over the phone. She see When I first called to book an appointment, I was very skeptical to come in. I did not have a good correlation with the person over the phone. She seemed short and abrupt during the phone conversation. I almost cancel the appointment and go somewhere else. When we showed up for our appointment, the staff were friendly and helpful. This is why we rate the service with a 4/5 stars. More

Always great I have found all of the folks at southgate to be very friendly and informative. They are good at explaining the work that was done and the work is alw I have found all of the folks at southgate to be very friendly and informative. They are good at explaining the work that was done and the work is always finished when they say it's going to be finished. The car wash is an additional bonus. More

Thank You I want thank Falon and Ryan for the outstanding service and professionalism. Needing to get my rear tire fixed while I was travelling on business, the I want thank Falon and Ryan for the outstanding service and professionalism. Needing to get my rear tire fixed while I was travelling on business, they were accomidating and handled my situation rapidly More

quick and efficient Staff was friendly and the service was quick. The only wait was for the car wash after the service was done as it wasnt working earlier but they still Staff was friendly and the service was quick. The only wait was for the car wash after the service was done as it wasnt working earlier but they still managed to get my vehicle through before I left. More

Excellent service from Southgate VW, especially from Dan Heller. I'd recommend him to everybody. He is not pushy, very humorous, at the same time very reachable and pr from Southgate VW, especially from Dan Heller. I'd recommend him to everybody. He is not pushy, very humorous, at the same time very reachable and professional. I've bugged him many times with details, but he never had any problem helping me out. Very welcoming environment overall at Southgate VW. I love my black Tiguan now. Good job guys! More

Always meet my expectations As always, Southgate Volkswagen delivered the best service they can provide. I have no plans of changing service center as long as I live in Edmonton. As always, Southgate Volkswagen delivered the best service they can provide. I have no plans of changing service center as long as I live in Edmonton. More

Good Service Good service from Southgate, friendly staff, well informed. Pricey, but worth it for the quality of service. No complications, and prompt service. W Good service from Southgate, friendly staff, well informed. Pricey, but worth it for the quality of service. No complications, and prompt service. Will keep going back. More

Met my high expectations I was very pleased with the sales staff. I walked in and was not pushed or pressured in any way. The sales staff was full of information and was able I was very pleased with the sales staff. I walked in and was not pushed or pressured in any way. The sales staff was full of information and was able to answer all of my questions. More

Bill is very experience and very good in customer service Always get what we need to be done. Can't complain to pay a little bit more. Cleaning my car is always I like. Great Services and Great Crew. Always get what we need to be done. Can't complain to pay a little bit more. Cleaning my car is always I like. Great Services and Great Crew. More