Southgate Volkswagen

Warranty Issue dealt with in stride. Had some warranty work to be done on my GLI. Drove in to service bay without an appointment, explained the issues and they took the car right away as Had some warranty work to be done on my GLI. Drove in to service bay without an appointment, explained the issues and they took the car right away as it could have been a safety issue. Car was fixed by end of next day, clean inside and out. Thanks! More

regular service Excellent service. Car was done on time. Bill Benson is always ready to answer any questions I have and let me know when my car is ready. Excellent service. Car was done on time. Bill Benson is always ready to answer any questions I have and let me know when my car is ready. More

Customer service from end to end When I purchased my Jetta from SG VW a few years ago, I was left with terrible experiences customer service-wise and even complained to head office. T When I purchased my Jetta from SG VW a few years ago, I was left with terrible experiences customer service-wise and even complained to head office. That was then. I was reached out to for a service call and recall a few weeks ago and thought I would give the dealership a second chance as the person who reached out to me was quite cordial. I arrived for my scheduled service call and was treated like gold by a CSR named Mary from the beginning until I picked up my fully washed vehicle. Thank you for the excellent service. I will now begin to be a regular customer! My best, Reg More

Great Friendly Service Chris was very friendly and efficient at his job and provided great customer service. I generally don't write reviews but was willing to this time a Chris was very friendly and efficient at his job and provided great customer service. I generally don't write reviews but was willing to this time as he didn't beg me to give him a good score numerous times in our interaction as a previous employee had on a previous service visit. More

Always great service I purchased my car at the Southgate dealership three years ago. I have had to take my car to a couple different dealerships for small services, but I I purchased my car at the Southgate dealership three years ago. I have had to take my car to a couple different dealerships for small services, but I always get the best service at Southgate. I am always very pleased with the service and I feel that they are always honest with me. I live over two hours away and I continue to make sure to take my car to Southgate. More

Top notch customer service Incredible customer service. Very friendly and efficient. Made me feel right at home and no unnecessary waiting. So happy with Southgate Volkswagen Incredible customer service. Very friendly and efficient. Made me feel right at home and no unnecessary waiting. So happy with Southgate Volkswagen service department. Thank you. More

Statement of facts When scheduling my service appointment (including seasonal tire change) for October 14th., I had been asked if the "package was prepaid". I responded When scheduling my service appointment (including seasonal tire change) for October 14th., I had been asked if the "package was prepaid". I responded yes, my tires and rims were paid for. When I arrived to drop off my car the evening before the actual appointment, I was told that my tires had not been picked up from the "Tire Hotel" because the appointment had been wrongly booked as a "new tire purchase" and when I was asked if I had "prepaid package" that is what that meant. I responded: But can't you see on your computer that I purchased the tires and rims last year and that I had them rotated last fall. I was told no, because of the new system. I was told that it would take 2 - 3 days to get the tires to the facility from the "Tire Hotel'. I was not happy as that meant I would have to bring my vehicle in twice. The Service Representative (Chris) "pulled some strings" and managed to get the tires there for the next day. Good to go. But I suggest that when a service representative or booking clerk ask any questions of the customer that they don't assume that the customer will know what for example 'Prepaid package" means. And I suggest that you re-evaluate your "new system" to reflect past work and purchases. More

No nonsense service The service staff is very friendly and knowledgeable. They only do the service that is necessary. Quick appointments and always have the car cleaned The service staff is very friendly and knowledgeable. They only do the service that is necessary. Quick appointments and always have the car cleaned afterwards. Thanks Southgate Volkswagen More

Pros and Cons I purchased my vehicle early this year and recently went in for my first maintenance check-up. Salesperson on the day of my purchase was very nice and I purchased my vehicle early this year and recently went in for my first maintenance check-up. Salesperson on the day of my purchase was very nice and friendly and gave us a considerable deal overall. At the same time, as a person that works with numbers and financing, I tend to not trust dealers completely and of course their explanation of how "we're giving you the best deal we can possibly give to our customers". I went in for my first maintenance check up recently (for the second time at VW) and the service from maintenance area was so different from sales department. The girl at the shop (where the car was being checked) was less friendly - she made a mistake printing the invoices (my payment amount came out as twice as what I was told and I had to go ask one of the managers) I wasn't in the best mood either but as a person who also deals with customers, whoever's providing the service is responsible for giving the best service possible. On the other hand, gentleman in Parts was very nice and informative. More