Southgate Volkswagen

I was assisted by Norv this past week at a special sale they had going on at Southgate VW. He was a really helpful guy with what we were trying to purchase, and I ended up buying a brand new Volkswagen Cro they had going on at Southgate VW. He was a really helpful guy with what we were trying to purchase, and I ended up buying a brand new Volkswagen Cross Sport in the avocado colour More

Great store, great staff! Tasmin made the whole purchase process smooth and painless. Entire staff was welcoming and I will definitely recommend everyone stop in for the bes Tasmin made the whole purchase process smooth and painless. Entire staff was welcoming and I will definitely recommend everyone stop in for the best buying experience! More

Dan is the best sales ma, I know him since he got me my first car 13years ago. Thank you Dan heller first car 13years ago. Thank you Dan heller More

Bought Atlas today. Had very good experience with Edric. Great guy to deal with. Got the good deal with nice coverage protection. Had very good experience with Edric. Great guy to deal with. Got the good deal with nice coverage protection. More

Renewed lease and Winston has been extremely helpful, polite and made it easy for us to jump into a new Tiguan! polite and made it easy for us to jump into a new Tiguan! More

Koko was a very knowledgeable and also understanding of my needs, he went above and beyond to finding my dream car! Koko made the experience so welcoming that it was smooth and exciting getting my 2026 Gol my needs, he went above and beyond to finding my dream car! Koko made the experience so welcoming that it was smooth and exciting getting my 2026 Golf R! I highly recommend seeing Southgate Volkswagen and Koko for your next vehicle. More

I recently purchased a used car from them, and the entire experience was excellent from the very first contact. They answered all the questions I had over several days, and I had two test drives wi entire experience was excellent from the very first contact. They answered all the questions I had over several days, and I had two test drives without any pressure. They were always very quick to respond, even though I had many questions. I truly appreciate the patience they showed us throughout the whole process. They made sure we were satisfied with the final price and were open to negotiation. They were kind, professional, and attentive the entire time. I especially want to recommend Akek, Ali, Mildred, Nicky, and Mohamed. They were all very attentive, patient, and helpful with us from start to finish. Thank you for making this such a positive experience. I would definitely buy from them again if I ever need another car. More

The service dept has always been friendly, and do what they say.. only issue is , we are still waiting on the tailgate to be replaced under warranty, Rust issue was reported , wrong parts came in late s they say.. only issue is , we are still waiting on the tailgate to be replaced under warranty, Rust issue was reported , wrong parts came in late summer.. still waiting on letting us know when right parts are in and can complete the claim More

I genuinely tried to give SOUTHGATE Volkswagon dealership the benefit of the doubt, but over 3 months, trust has steadily eroded due to repeated issues in both Sales and Service and Management. I purchase the benefit of the doubt, but over 3 months, trust has steadily eroded due to repeated issues in both Sales and Service and Management. I purchased a 2025 ID.Buzz (127K over 7 year finance) here and worked with: • GM: Marvin Henschel • Sales Manager: Danny • Service Advisor: Anastasia List of events that lead to erosion of trust, and general lack of any expectation to be treated well as a customer. 🚫 Sales — Transparency + Follow-Through Needed • Included charger pricing changed 3 times $2,000 → $1,000 → later found on their own website for ~$537 → Feels misleading rather than honest • Promised perks weren’t actually perks Examples: Free car wash + free first tire mount are standard for all customers → Feels insincere when framed as special favors • $21,000 rebate introduced shortly after purchase Dealer says it’s VW Canada’s decision VW Canada says it's the dealer’s decision → A frustrating runaround with no accountability taken by anyone. → Show me in writing clearly this is how it works, rather than saying there is nothing you can do. Left with assuming that the dealership was in on it. Multiple 7 emails/calls to GM (Marvin Henschel) went unanswered until I showed up in person. After that e-mails were still unanswered. • Winter tire package lacked proper explanation Paid $3100 for Winter Tires in Finance Package Was verbally told rims were included—they were not Learned later from Norden that more cost-effective square setups exist (rotatable = longer life) → Transparent options should be offered before installation, not discovered after → Sales told me they try to get me best price on rims, month later, nothing. Moving on. • Incorrect info about Electrify Canada promo Twice told it didn’t exist I contacted VW Canada myself — received the promo instantly → Basic product knowledge + initiative would improve customer confidence 🧊 Service — Respect for Time + Better Communication Needed • Appointment confirmed for 10:15am → Told car wouldn’t be touched until 1pm → Don’t schedule times you can’t honor → People need their cars for their daily affairs and assume you understand that. •Told that I Needed car no later by 4pm for work, got it after 5pm No proactive update, no apology — just annoyance when I asked for timing → Communication is a foundation of service 🧩 Overall Pattern I Experienced I had good experiences, (front desk, shuttle team, and Mitchell in finance). But overall, the culture feels like: • Low transparency • Poor communication • Dodge and avoid • Minimal responsibility or apology • Customer left to solve issues alone • Not left with a sense that I'm a valued customer Even after spending over $100,000 on a new EV, I didn’t feel valued once the sale was done. What do I have to compare to? Notably, West End Mitsubishi treated me and my 2012 car far better — and I didn’t even buy from them. 💬 Final Thought This review isn’t about perfection — it’s about the basics: customer care, anticipation of needs, honesty, communication, and follow-through. Until those improve, I cannot recommend Southgate Volkswagen and will be servicing my ID.Buzz elsewhere. More